Senior Director of Product, Product Owner, API Marketplace

JOB DESCRIPTION Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. We're looking for bold and passionate people to be a part of our mission to create the world’s best API platform. As a Product Director in API Marketplace team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. As Senior Director, Product Management you will lead the API Marketplace product, responsible for capabilities such as the external developer portal, the API product catalog, billing, quota management, and others that support both 3rd party and first party developers. You will set and lead a vision across API Marketplace for the next generation of the third-party and first-party API developer platform. The API Marketplace team is responsible for making the API Developer ecosystem more valuable for both first party and third-party developers by delivering the framework, platform capabilities and experiences that tie together and enhance the Chase experience. We are at the center of enabling the Chase business to deliver across multiple business lines and channels. We play a critical role in customer and regulatory trust and security, as the API Management Platform is the entry point to Chase products. We allow third party partners to self-serve onboarding and client credentials through https://developer.chase.com. Finally, we have an important role to play in ensuring the Platform SLAs are met for the API Management Product with sub second responses. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Create, develop, and drive the roadmap for the products within the organization. Lead a team of Product Managers, partner with Engineering, UX and Data/Analytics peers, and coordinate across product areas to align on a coherent strategy to onboard and support the lifecycle of API products in the API Marketplace for both first party and third-party developers Engage with partner-facing teams, third-party and first-party developers to understand their needs and establish strategies based on their needs to enhance their interactions with Chase APIs. Making product decisions using data analytics and understanding product usage patterns Leading product management with a passion for people leadership rooted in helping your team do their best work, hiring, and performance mentoring Applying frameworks to balance technical debt reduction with introducing innovations Required qualifications, capabilities, and skills 8 years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Bachelor’s degree in computer science or equivalent practical experience 8 years of professional experience in product leadership or 8 years with an advanced degree Experience building, scaling, and managing product management teams and working with cross-functional teams. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field 8 years of professional experience with product management in software/web technologies. Experience with products related to APIs, SDKs, Developer Platforms or Authentication. Experience engaging stakeholders across an organization to set strategy and align on priorities. Technical understanding to work with code, postman, and understand trade-offs across different APIs, and chart the best path forward. Passion for building high-quality user experiences and a commitment to product excellence. ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. J-18808-Ljbffr

Product Director - Client Onboarding & Documents Platform

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence. You will bridge product vision, technical architecture, and delivery execution, ensuring our platform is designed for scale, configurability, and speed. With a product‑first mindset, deep technical fluency, and the ability to architect service‑oriented and rule‑based solutions that adapt to complex, cross‑Line Of Business (LOB) regulatory requirements. You will collaborate closely with Product Owners, Product Design Leads, Risk, Compliance, and Business stakeholders to define platform capabilities, drive modernization initiatives, and establish reusable enablers that accelerate delivery across the enterprise. As a Product Director in Client onboarding and documents platform, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address customer needs. If you think in terms of customer journeys, API contracts, Agentic AI and business rules as first‑class citizens—and can translate that into scalable architecture—this role is for you. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Own and evolve the technical product vision and roadmap, focusing on clear value propositions and reusable platform capabilities Champion a “build once, configure everywhere” philosophy, designing features for reuse and leveraging asynchronous events Design and govern service‑oriented, rule‑driven architectures with clear domain boundaries, API contracts, and event‑driven patterns Collaborate with cross‑functional teams to deliver scalable solutions, translating complex requirements into actionable technical outcomes Partner with senior stakeholders to align platform strategy, articulate technical trade‑offs, and ensure compliance with firmwide standards Drive platform health, resilience, and cost optimization through SRE practices, telemetry, and continuous improvement initiatives Required qualifications, capabilities, and skills 8 years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Demonstrate extensive experience in software product design and platform leadership, including defining value propositions, user journeys, and iterative roadmaps Build and scale reusable platform capabilities such as APIs, SDKs, frameworks, and shared services for consumption across multiple teams or lines of business Apply deep technical expertise in service‑oriented architecture, API design, rule engines, decision management systems, and modern tech stacks (Java, Node.js, Python, cloud platforms, containerization, CI/CD) Lead data architecture initiatives, including domain modeling, event sourcing, data lineage, governance, and workflow orchestration using BPM platforms Integrate and experiment with Applied AI/ML, supporting modernization efforts such as microservices migration, legacy system decommissioning, and cloud adoption Exhibit strong leadership, communication, and collaboration skills, influencing senior stakeholders, mentoring teams, and fostering innovation in a matrixed environment Deliver excellence in agile methodologies and product delivery, managing complex initiatives, implementing SRE practices, and ensuring high‑quality, resilient solutions Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Experience in Financial services and know‑how of Regulatory and Banking environment Played leadership role in past experience. Knowledge of data analytics, telemetry, and platform health metrics Exposure to audit and control frameworks: SOX, GDPR, data privacy, access controls, evidence capture. Experience working in global, distributed teams across multiple time zones. Bachelor’s or Master’s degree in Computer Science, Product Design, or a related field (or equivalent practical experience) J-18808-Ljbffr

Vice President of Marketing

At Range, we’re building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let’s create it together. We’re building AI‑powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We’re growing fast while still small enough that everyone's work is visible and impactful. About the role Range is seeking a VP of Marketing to lead and execute our customer acquisition, retention, and revenue growth strategies. This high‑impact role will be responsible for defining, developing, and optimizing our marketing initiatives across paid and organic channels while leveraging data analytics to drive decision‑making. The ideal candidate is both a strategic leader and an execution expert with a deep understanding of performance marketing, brand positioning, and customer insights. This position is based in New York City. All of our positions follow an in‑office schedule Monday through Friday, allowing you to collaborate directly with the team. If you're not currently based in one of these areas but love what you see, let’s discuss relocation options as part of your journey to joining us. What you’ll do with us Growth Strategy & Execution: Develop and execute a comprehensive growth marketing strategy to drive customer acquisition, retention, and revenue growth. Optimize multi‑channel marketing campaigns, including paid search, paid social, content marketing, referral programs, email marketing, and emerging platforms. Work closely with product, sales, and engineering teams to enhance user acquisition and conversion funnels. Lead A/B testing, cohort analysis, and customer segmentation strategies to improve campaign performance. Performance Marketing & Data Analytics: Manage and optimize marketing budgets across Meta, Google, programmatic, influencer marketing, and other paid channels. Build and maintain data pipelines to collect, clean, and analyze marketing performance data. Develop and implement attribution models and marketing mix modeling to evaluate the effectiveness of different channels. Leverage SQL and Python for deep analytics, predictive modeling, and customer insights. Leadership & Team Management: Recruit, mentor, and lead a high‑performing growth marketing team. Foster a data‑driven and test‑and‑learn culture within the marketing organization. Work cross‑functionally with design, engineering, and sales to ensure seamless campaign execution and growth initiatives. What will set you apart Required Skills & Experience: Minimum 15 years of experience in growth marketing, performance marketing, or a similar role in Finance, preferably in a high‑growth startup, SaaS, or fintech environment. Proven track record of driving significant customer acquisition and revenue growth through paid and organic channels. Deep expertise in paid acquisition, lifecycle marketing, and conversion rate optimization. Proficiency in SQL and Python for marketing analytics and data‑driven decision‑making. Strong leadership and team management experience. Excellent communication skills to translate technical insights into actionable business strategies. Nice‑to‑Have Skills: Background in wealth management or high growth fintech companies (scaling beyond series C or D at a minimum). Experience with marketing automation tools such as HubSpot, Marketo, or Iterable. Familiarity with BI platforms like Metabase, Looker, or Google Data Studio. Basic proficiency in HTML for landing page and email template optimizations. Experience scaling a startup from early‑stage to rapid growth. Background working in FAANG/MAMAA companies or other top‑tier tech firms in addition to startups. Benefits Health & Wellness: 100% employer‑covered medical insurance for employees (75% for dependents), plus dental and vision coverage 401(k): Retirement savings program to support your future Paid Time Off: time to reset and recharge most federal holidays Parental Leave: Comprehensive leave policy for growing families Meals: Select meals covered throughout the week Fitness: Monthly movement stipend Equity & Career Growth: Early exercise eligibility and a strong focus on professional development Annual Compensation Reviews: Salary and equity refreshes based on performance Boomerang Program: After two years at Range, you can take time away to start your own company. We’ll hold your spot for 6 months - and pause your equity vesting, which resumes if you return Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve. J-18808-Ljbffr

Product Manager, LangSmith

About LangChain At LangChain, our mission is to make intelligent agents ubiquitous. We provide the agent engineering platform and open source frameworks developers need to ship reliable agents fast. Our open source frameworks, LangChain and LangGraph, see over 90 million downloads per month and help developers build agents with speed and granular control. LangSmith offers observability, evaluation, and deployment for rapid iteration, enabling teams to transform LLM systems into dependable production experiences. LangChain is trusted by millions of developers worldwide and powers AI teams at companies like Replit, Clay, Cloudflare, Harvey, Rippling, Vanta, Workday, and more. About the role: We're looking for a Product Manager to own key parts of LangSmith. Building AI products is changing the way software teams work; LangSmith is the observability, evals and deployment platform that makes shipping reliable AI systems possible. This role sits at the intersection of user experience and production infrastructure. You'll partner with engineers to build features that feel intuitive while solving deeply technical problems: versioning complex prompt chains, debugging multi-step agent failures, or designing evaluation systems that scale from 10 to 10,000 test cases. You'll work directly with customers — from early-stage startups shipping their first agent to enterprises running mission-critical AI systems — to understand where the platform breaks down and what capabilities unlock new workflows. Own the roadmap for a core area of the LangSmith platform. Work with customers to understand their challenges and define new product features. Work with engineering to define scope, make technical tradeoffs, and ship high-impact features quickly. Help shape product strategy alongside our founders and leadership team. How to be successful in this role 3 years of product management or engineering experience, ideally building developer tools, infrastructure products, or technical SaaS platforms. Deeply technical — you can hold your own in conversations about API design, system architecture, data pipelines, and debugging production issues. Bias toward action — you'd rather ship, learn, and iterate than build the perfect solution upfront. Strong written and verbal communicator who can align cross-functional teams around a shared vision. Even Better Computer Science, Engineering, or equivalent technical background. Previous experience at a high-growth startup or developer-focused company. Hands‑on experience building with LLMs, agents, or AI applications. What Success Looks Like Shipped features that customers actively use and cite as reasons they chose LangSmith over alternatives. Faster iteration cycles — clearer scoping, tighter feedback loops, and measurable improvements in customer workflows. Strong cross‑functional relationships with engineering, design, sales, and customer success. Compensation & Benefits: We offer competitive compensation that includes base salary, meaningful equity, and benefits such as health and dental coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation will vary based on role, level, and location. For team members in the EU and UK, we provide locally competitive benefits aligned with regional norms and regulations. Annual salary range: $180,000-$215,000 J-18808-Ljbffr

Chief Development Officer - Franchisor

Leap Brands is partnering with a growing franchisor looking for a Chief Development Officer to lead franchise growth, market expansion, development strategy, and overall unit growth across the brand. This is not a role for someone who just wants to manage brokers and review pipeline reports. We are looking for a true growth leader who understands franchising, development strategy, site selection, franchise sales, market planning, and how to scale a brand the right way. The ideal candidate understands that growth is more than just selling franchises. It is about finding the right franchisees, building the right markets, protecting the brand long term, and making sure operations can support the growth being sold. This role will work closely with executive leadership to drive expansion while balancing franchise development, real estate strategy, operational alignment, and long-term brand value. Responsibilities Lead overall franchise development and growth strategy for the organization Oversee franchise sales, development pipeline, territory strategy, and market expansion Drive new unit growth across existing and emerging markets Build relationships with franchise candidates, developers, brokers, landlords, and strategic partners Partner closely with operations leadership to ensure development growth aligns with operational support capabilities Oversee site selection, market planning, lease negotiations, and development timelines Improve franchise sales processes, lead generation, conversion, and candidate experience Develop long-term growth plans and white space strategies Evaluate market opportunities, competitive positioning, and growth trends within the industry Help refine franchise development messaging, branding, and positioning Build and lead development, real estate, and franchise sales teams as the company scales Present growth updates, pipeline performance, and development strategy to executive leadership and ownership Requirements Senior leadership experience within franchising, franchise development, real estate, multi‑unit growth, or related industries Prior experience as a Chief Development Officer, VP of Development, Head of Franchise Development, or similar leadership role preferred Strong understanding of franchise systems, unit economics, market development, and site selection Proven track record of driving multi‑unit franchise growth Experience leading franchise sales and development teams Strong relationship management and negotiation skills Ability to balance aggressive growth with operational discipline Experience working in high‑growth, founder‑led, or private‑equity‑backed environments preferred J-18808-Ljbffr

General Manager | Premium High-Volume Dining

The Opportunity The business is entering an exciting new chapter, with significant investment across key flagship locations and a renewed focus on brand heritage, elevated guest experience, service consistency, and leadership development. This is a strong platform for an ambitious General Manager to grow within a hospitality group that values mentorship, internal training, cross-venue exposure, and long-term career progression. The General Manager will oversee all front-of-house operations, financial performance, team leadership, facility standards, and the overall guest experience. Core responsibilities include: Lead daily operations with pace, precision, warmth, and visible floor presence. Uphold elevated standards across service, ambience, hospitality, cleanliness, presentation, and guest engagement. Drive revenue, labor, payroll, scheduling, cost control, and core operating KPIs. Coach, develop, and hold management and hourly teams accountable through clear, active leadership. Partner with corporate, HR, culinary, beverage, events, and facilities to align execution, strategy, and compliance. Build a high-performance culture rooted in communication, accountability, development, and pride of service. Resolve guest and employee matters with discretion, sound judgment, and a hospitality-first approach. Support top talent attraction, retention, and brand representation with polish, integrity, and consistency. Candidate Profile The successful candidate will be a hands-on, commercially astute, service-obsessed leader who is calm under pressure and highly effective in fast-moving environments. They will bring: Senior leadership experience of 8 years in high-end, fine dining, luxury hospitality, or high-volume premium restaurant environments. Proven success leading large teams and high-revenue operations with urgency, discipline, and composure. Strong financial acumen across P&L, payroll, labor, scheduling, budgeting, and controllable costs. Commanding yet approachable floor presence, with excellent communication, judgment, and emotional intelligence. Deep understanding of front- and back-of-house execution, POS systems, compliance, cost controls, and cross-functional coordination. Exceptional guest recovery instincts and a clear understanding of elevated, anticipatory service. Ability to develop emerging leaders, reinforce standards, and build scalable operating systems. Manager-level food handler certification required; alcohol service certification preferred; hospitality degree or formal luxury service training a plus. The company is open to both established General Managers and exceptional rising leaders ready for the next step, provided they bring the maturity, pace, presence, and operational discipline required to lead a large, high-performing team. Measures of Success Within the first six months, the General Manager will have strengthened operational consistency, elevated service standards, improved team engagement, and contributed meaningfully to revenue growth, guest loyalty, and overall brand momentum. Competitivesalary$150k-$185k commensurate with experience Comprehensivebenefitspackage(medical/dental/vision) 401(k) Leadership development, mentorship, and cross-venue growth opportunities Career pathway within an internationally respected hospitality group Ourclientisproudtobeanequalopportunityworkplaceandhiresregardlessofrace,color,ancestry,religion,sex,nationalorigin,sexualorientation,age,citizenship,maritalstatus,disability,genderidentityand/orexpression,pregnancy, Veteranstatusanyothercharacteristicprotectedbyfederal,stateorlocallaw. J-18808-Ljbffr

Head of Sales

Shipping and taxes calculated at checkout. Job Opening: Head of Sales / VP of Sales Location: Commerce, GA (Onsite preferred; hybrid considered) Employment Type: Full-time Reports to: CEO About Us CablesAndKits is a nearly 25-year-old, $10M revenue company with ~30 employees, serving IT professionals with the networking hardware and infrastructure products they need to deliver projects on time. We specialize in new and pre-owned Cisco equipment, refurbished Dell and HP servers, and a wide range of ethernet, fiber, power, and other networking essentials. Our Mission Statement: CablesAndKits serves IT Pros by helping them deploy their projects on time. We know that IT is hard. We aim to make one part of it a little easier. We do this by providing remarkable service, adaptive expertise, and a frictionless shopping & logistics experience. Together, we say: LET'S GET IT DONE. Role Overview The Head of Sales / VP of Sales will lead our revenue engine—owning strategy, execution, and team performance across inside sales, account management, and strategic accounts. You’ll build a data-driven sales organization, sharpen our go-to-market motion, and coach a team that wins consistently. Success requires a blend of strategic thinking, hands-on leadership, and operational rigor. CablesAndKits has served nearly 300,000 companies in its nearly 25 years in business and continues to gain nearly 200 new customers every week. Our goal is to build and grow a team of sales reps and account managers that will personally serve every new customer and re-engage as many past customers as possible. You should be systems-minded and process-driven, able to construct playbooks, visibility tools, and accountability mechanisms that ensure every customer is contacted, relationships are nurtured, and meaningful value is delivered to each interaction. Our long-term vision is that every account — new or old — has a named rep they can trust and reach out to directly. We believe sales is about building trust and relationships that last decades, not just transactions. This role is not only about achieving aggressive revenue goals, but about architecting a sales culture that scales to thousands of active relationships while remaining deeply personal. If you are energized by building teams, shaping processes, and creating a customer experience that keeps people coming back year after year, this is the opportunity to leave a lasting mark. Key Responsibilities Strategy & Planning: Develop a comprehensive sales strategy aligned to company goals; define segments, territories, coverage models, quotas, and compensation plans. Pipeline & Forecasting: Own pipeline health and forecast accuracy; drive disciplined deal reviews, stage definitions, and conversion improvements. Team Leadership: Recruit, onboard, coach, and performance-manage a growing team of inside sales reps and account managers; build a high-accountability culture. Sales Operations: Establish repeatable playbooks for prospecting, qualification, discovery, pricing, and handoffs; enforce CRM hygiene (HubSpot) and metric visibility. Cross-Functional Alignment: Partner with Marketing, Product, eCommerce, and Operations to align demand gen, promotions, inventory priorities, and service standards. Key Accounts & Expansion: Support reps on strategic opportunities; drive expansion, retention, and reactivation of lapsed customers. Enablement: Implement ongoing training, talk tracks, objection handling, competitive positioning, and product knowledge programs. Pricing & Margin: Maintain discipline on discounting and GP targets; collaborate on pricing strategy, bundles, and contract terms. Reporting & Insights: Publish weekly scorecards (pipeline coverage, win rate, cycle time, AOV, GP%, retention) and action plans to close gaps. What Success Looks Like Consistent attainment of monthly and quarterly revenue and gross profit targets. Healthy pipeline coverage (3–4x) with improved stage-to-stage conversion and reduced cycle time. Accurate forecasts within an acceptable variance and clear weekly action plans. Improved customer retention, reactivation of past buyers, and growth in strategic accounts. High-performing team with fast ramp times, strong activity quality, and clear accountability. Qualifications 7 years in B2B sales leadership with a track record of building and scaling inside sales/account management teams. Expertise in sales operations and enablement: territories, quotas, comp plans, and performance management. Strong command of CRM (HubSpot preferred) and data-driven management of pipeline and forecasting. Experience in hardware distribution, IT/networking, or eCommerce-enabled B2B is a plus. Exceptional coaching, communication, and cross-functional collaboration skills. High ownership mindset; thrives in a fast-moving, hands-on environment. Health Benefits: Medical plan with company contribution. Insurance: Company-sponsored long-term disability and life insurance. Retirement: 401(k) with company contribution. Time Off: Paid holidays and PTO. Optional Benefits: Vision, dental, accident, and additional life insurance available. Why Join Us? At CablesAndKits, relationships and reliability are everything. You’ll lead a capable team, tighten the operating system, and help customers deliver mission-critical IT projects on time. If you’re a builder who loves coaching reps, sharpening process, and turning insights into revenue, we’d love to meet you. J-18808-Ljbffr

Customer Support Specialist

About Glue Glue is not just another team chat app. We're building the first platform for agentic team chat—a workspace where AI agents and humans collaborate as peers. Our platform supports leading AI models (GPT-5, Claude, Gemini, and open‑source alternatives) and integrates with thousands of apps using Model Context Protocol (MCP), enabling teams to direct actions across their entire tech stack without leaving chat. We've recently raised $20M in Series A funding led by top‑tier investors. We're looking for our first Customer Support Specialist to be the voice of our customers and establish our support function from the ground up. You'll ensure every customer has an exceptional experience with Glue while building the processes, documentation, and systems that will scale as we grow. You'll respond to customer inquiries, troubleshoot technical issues, create help documentation, and be the bridge between our customers and product team. This is a zero‑to‑one role where you'll work directly with founders, product, and engineering to shape how we support customers and translate their feedback into product improvements. About You 2 years of customer support experience in B2B SaaS or technical products Strong technical aptitude—you can quickly learn complex software and explain it clearly Exceptional written communication skills with ability to be clear, empathetic, and concise Problem‑solving mindset with ability to dig into issues and find creative solutions Self‑starter who thrives with minimal direction and can build processes from scratch Genuine passion for helping customers succeed What Will Help You Succeed Experience with AI products, chat platforms, or collaboration tools Familiarity with support platforms (Intercom, Zendesk, Front, etc.) Understanding of APIs, integrations, and webhooks Background in technical writing or creating customer education content Experience supporting B2B SaaS customers through complex sales cycles Previous experience at an early‑stage startup (Series A/B) Benefits Competitive base salary Generous healthcare package (medical, dental, vision) Flexible vacation policy—we're moving quickly but want a sustainable culture Equipment provided to set you up for success Glue is committed to providing equal employment opportunities for all applicants and employees. Glue doesn’t discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. J-18808-Ljbffr

Senior Director, Enterprise Solutions - Northeast New York, NY, United States (Hybrid) Posted o[]

Senior Director, Enterprise Solutions - Northeast New York, NY, United States (Hybrid) Trending Job Info Job Identification 7735 Job Category Sales Job Schedule Full time Job Description Position Title: Senior Director, Enterprise Solutions (Northeast) Location: New York, NY Your role The Senior Director, Enterprise Solutions is responsible for leading and motivating a high‑performing sales organization focused on driving new revenue through the sale of colocation and connectivity services. This leader will identify, develop, and expand relationships with both existing customers and new logo prospects. The position provides strategic direction and hands‑on leadership to sales and support teams, coordinating account development efforts from initial concept through deal close. Success in the role requires developing compelling value propositions, building sound business cases, and leading complex negotiations—including commercial terms and conditions—that result in successful sales. The role is fully accountable for delivering profitable growth and maximizing the company’s financial outcomes by securing high‑quality, sustainable business. What you’ll do Stimulate profitable revenue growth through acquisition of new business for colocation and connectivity. Manage assigned account base to overachieve net new Monthly Recurring Revenue targets. Focus on executive level client contacts in all facets of the client engagement cycle from qualification through enterprise‑wide negotiations; Maintain executive contact with account(s), focusing on the establishment and maintenance of a strategic relationship. Analyze monthly performance of sales funnel, revenue, and other key operating performance indicators. Develop business plans and strategies to position products and packaged solutions to targeted client base. Identify new client requirements and communicate them to specified product marketing interfaces. Ensure that quota bearing sales team has the knowledge, skill, and developmental plans to overachieve in their assigned roles. Oversee the recruitment of new associates and management of performance improvement plans as required for select associates. Identify and implement action to resolve problems and deficiencies. Allocate staff to existing and targeted accounts while reviewing account support structure and processes. Identify and implement changes to improve and ensure client satisfaction. Direct and drive escalations as required. Ensure DLR corporate policies are respected. Maintain contact with clients and prospects to ensure services are in line with needs and expectations. Ensure effective communications between regional staff and other regions, areas and divisions within DLR Identify potential service delivery, network operation, and product performance issues early. Gain agreement and implement actions for improvement. Lead, inspire, and motivate associates while supporting staff in their development and sales plans and activities. Encourage and maintain competitive analysis and intelligence. What you’ll need 7-10 years of experience leading a team of Account Executives focused on C-Level selling in a highly complex multinational/multicultural environment within the Data Center, Telecom & IT industry and recognized as an industry expert in multiple areas of expertise and deal closing. Demonstrable success in elevating sales revenue in a similar business environment. Ability to assess client business issues, requirements and budget constraints and prescribe solutions. Comfortable working at the C-Level both with clients and internally. Strong communicator who must be able to articulate, document and present concepts, ideas, figures, action plans, etc. Ability to communicate a clear message in a professionally tactful manner at all levels. Must be able to analyze complex problems and present straightforward solutions. Must be able to make decisions within a matrix structure. Self-motivated, independent resourceful and adaptable. Bachelor’s degree or equivalent experience Strong business background operating in a highly complex multinational and multicultural environment Ability to travel up to 50% A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents. Our Sales team is at the sharp end of our business, securing new customers from network and cloud service providers through to all kinds of major global and regional enterprises and local businesses. We help identify the objectives of our customers and enable them to succeed by combining our strategic knowledge of the industry, technical knowledge of our global data center platform, PlatformDIGITAL®, with our ability to develop strong partnerships. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company’s overall goals and values. Digital Realty's published pay ranges reflect the minimum and maximum target for new hire pay for this full‑time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job‑related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below. Compensation range: $165,000 to $225,000. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting. Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more. NOTES The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals. J-18808-Ljbffr