Guest Services Representative

BMW of Southpoint Location: 225 Kentington Drive, Durham, North Carolina 27713 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilitiesinclude the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility) Provides new hire Customer Management training when requested Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5 years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

Assistant Store Manager - Spencer's

Hourly rate ranges from $18.90 to $19.15 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Senior Assistant Store Manager

Hourly rate ranges from $20.90 to $21.15 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. This position will work up to 38 hours per week. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Assistant Store Manager - Spencer's

Hourly rate ranges from $19.13 to $19.38 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Assistant Store Manager - Spencer's

Hourly rate ranges from $14.75 - $15.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Project Manager

Pay Rate: $90/hour Summary: Hybrid work model Locations: Iselin, Chicago, Charlotte Lead cross-functional projects using Agile and Waterfall methodologies 5-7 years of project management experience required Responsibilities: Plan, execute, and close projects while managing scope, timeline, budget, and resources Lead project teams and facilitate stakeholder communication Ensure alignment with business objectives Select and apply effective methodologies for each project's requirements Develop comprehensive project plans and maintain documentation Identify and mitigate risks, track progress using appropriate tools and metrics Act as primary liaison between technical teams and business stakeholders Translate complex requirements into actionable deliverables Manage change requests and maintain quality standards Coordinate with external vendors and third-party partners Manage vendor relationships and oversee contract deliverables Ensure compliance with service level agreements and facilitate vendor resource integration Required Skills: PMP/RTE or equivalent certification 5-7 years of project management experience Proficiency in project management tools (JIRA, MS Project) and methodologies (Agile, Waterfall) Strong understanding of project management frameworks, tools, and best practices Excellent communication, negotiation, and interpersonal skills Proven ability to manage large, complex projects Experience coordinating and managing vendor relationships and third-party deliverables Strong analytical and communication skills with ability to present findings to senior leadership Preferred Skills: PMP, RTE, CAPM, CSM, or similar certification Experience in the financial services/asset management industry Familiarity with capacity planning, scoping, and resource allocation Experience with vendor management

Mgr Product Complaints

Job Summary The Manager Product Complaints role oversees complaint personnel and the product complaint investigation process, ensuring effective performance management, regulatory compliance, and fulfillment of key business needs. They drive complaint-related business decisions while shaping policies, procedures, and team development to cultivate growth, expertise, and regulatory excellence. Job Description MAJOR RESPONSIBILITIES Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements Identify and execute continuous improvement initiatives to strengthen compliance, streamline efficiency, and ensure consistency in complaint handling across diverse teams with distinct needs Prepare reports and analyze complaint data to deliver actionable insights, enabling stakeholders to make informed decisions Partner with key stakeholders, such as divisional QA and/or product management, to ensure the complaint team’s processes and output effectively supports business needs Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures Support internal and external audits related to complaint management and compliance Management Responsibilities: Manage and direct day-to-day activities of complaint teams to enable optimum performance and productivity Allocate resources, manage schedules, and ensure compliance goals are met Recruit, train, and develop professional employees, teams, and/or individual contributors through supervisors to support business objectives and long-term growth Drive results of direct and indirect reports through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, reviews MINIMUM JOB REQUIREMENTS Education & Work Experience Bachelor’s degree and at least 4 years of product complaint resolution experience OR High School Diploma or equivalent and at least 6 years of product complaint resolution experience. Knowledge / Skills / Abilities Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions. Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. Experience taking the steps to ensure the assignment/project is accomplished within tight timeframes. Experience with MS Office Suite and SAP. Work Experience At least 2 years of experience managing people, including hiring, developing, motivating and directing people as they work. Experience in Medical Device, Pharmaceutical, Food, Cosmetic, or Personal Products Industries. DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $101,000.00 - $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Associate Director, QMS Training & Document Management (Global R&D & PV QA)

At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society. Job Summary The Associate Director, QMS Training Management (Global R&D & PV QA) reports to the Head Global Quality Management System (QMS) (Americas/Europe) and is responsible for managing and supporting the implementation of the global GCP/GVP/GLP training and onboarding strategy, training development and delivery, and measuring training effectiveness and compliance. The Associate Director will play a global training lead role in supporting the global R&D, PV, MA, and QA organizations to ensure the GCP/GVP/GLP training and communication strategies, processes, procedures, programs, and systems comply with applicable GCP/GVP/GLP standards, relevant regulatory requirements, and applicable Daiichi Sankyo policies and procedures. Job Description Training Program Management: Manage the creation and implementation of training courses as identified in annual training plans, role-based training curricula, GCP/GVP/GLP computer systems training plans, and other projects as needed in collaboration with functional leaders, SMEs/SOP authors, training vendors, and regional/local training leads. Assess training needs and determine optimal training delivery approach, training audience, and communication strategy in a training implementation plan with global/local training leads, SMEs/SOP Authors Facilitate identifying training content for development and delivery with functional leaders and SMEs/SOP Authors. Oversee/manage the creation of training courses in various modalities, including blended approaches (e.g., instructor-led training, eLearning, etc.) with SMEs/SOP Authors, vendors. Engage with and manage external training vendors as required to ensure training content availability and delivery. Create, implement, and maintain the global GCP/GVP/GLP New Employee Onboarding program that ensures effective functional onboarding of GCP/GVP/GLP resources by partnering with functional leaders and representatives. Oversee/manage the global and local learning management system activities, including role-based training curricula development and administration, training and roster registration/assignment, course creation and availability, and training histories. Qualify GCP/GVP/GLP SMEs identified to deliver instructional design/adult learning principles training by implementing the SME Train-the-Trainer qualification program. Stay current with industry-leading training practices and incorporate them into GCP/GVP/GLP training. Partner with Global QA leaders, functional leaders, or their SMEs to incorporate CAPAs and lessons learned into training activities. Qualifications Education A Bachelor’s Degree in a science-related discipline required. A higher-level degree such as a Master’s Degree is preferred Basic Requirements 7 or more years of professional pharmaceutical industry experience managing GxP learning development activities in the pharmaceutical or biotech industry, or equivalent experience is required. Must have in-depth knowledge of Quality Management Systems and related GxP principles: Broad understanding of global expectations of Regulatory Health Authorities Extensive knowledge with managing global Training Programs, Development, Implementation, Management, including System management application Strong interpersonal and prioritization skills with demonstrated ability to build collaborative relationships Excellent problem solving and decision-making skills. Skilled at conflict resolution / negotiation. Organization awareness (e.g., interrelationship of depts., business priorities), including significant experience working cross-functionally and in global teams across different regions of the world Experience with participation in regulatory inspections presenting or defending subject matter area in audits or regulatory inspections. Understanding and familiarity with FDA, EMA, MHRA, and other European and international regulatory requirements, guidelines Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Salary Range: USD$150.800,00 - USD$226.200,00 Download Our Benefits Summary PDF

Assistant Store Manager - Spencer's

Hourly rate ranges from $14.75 - $15.00 per hour and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Training Specialist - Fleet

Job Summary Job Description Job Summary Candidate must be located in the Midwest or Northeast region and will report to a location on a hybrid schedule. Responsible for overseeing driver training and compliance within assigned geography. Coordinate and conduct training and coaching activities to ensure the safety of team members. Partner with regional Operations leadership to drive continuous improvement in training and compliance. Provide metrics and analysis to regional leadership on fleet performance . Job Description Major Responsibilities: Trainer Development – Conduct train the trainer classes for new Fleet Champion Trainers. Conduct recertification for existing Champion Trainers. Support and consult trainers during the onboarding of new drivers and provide guidance on new driver progression and certifications. Training and Development – Develop and deliver training content to drivers, supervisors and managers. Deliver hands on driver training within assigned geography. Ensure that drivers are being trained in compliance with DOT and Medline standards. DOT Compliance – Partner with the compliance team to ensure compliance with all applicable DOT regulations, including driver qualification files, Hours of Service, driver inspections and on the road performance. Perform audits and inspections within assigned region as required. Risk Management – Monitor driver scorecards and conduct risk reviews with Fleet Supervisors. Compile metrics and provide trend analysis to Operations leadership on a continual basis. Additional responsibilities include: Provide coaching to fleet supervisors and trainers Has limited budgetary responsibility and usually contributes to budgetary impact. Interpret and execute policies for departments/projects. Recommend and implement new policies or modifications to existing policies. Provide general guidelines and parameters for staff functioning. Qualifications: Education Bachelor's degree in Safety, Transportation or a related field or equivalent experience. Work Experience At least 2 years in a compliance or training role in a 100 plus vehicle fleet. At least 2 years of experience applying and implementing training programs in a fleet environment. At least 2 years compliance experience with a focus on FMCSR standards. Knowledge / Skills / Abilities Experience leading and coordinating concurrent fleet projects, competing priorities and critical deadlines. Position requires approximately 40% travel (within state and out of state). Conflict management and problem-solving skills. Develop responses and action plans to USDOT interventions and safety audits as needed. Capable of performing extensive amounts of due diligence and research on incidents involving legal counsel in support of the company in legal proceedings. Ability to effectively speak before groups of team members and customers of Medline Strong proficiency in Microsoft Office Preferred Qualifications: Certification / Licensure Class A CDL – preferred but not required Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $73,840.00 - $107,120.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.