Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI- Onsite

Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI- Onsite

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI- Onsite

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Supported Living Manager

Description Benchmark Human Services has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, work, and in the community through residential, employment, crisis response, recovery, behavioral, children's services, and day services. Our Supported Living Homes in Fort Wayne, IN are currently recruiting for a Supported Living Manager. In 2025, Benchmark Human Services celebrates 65 Years of Stories ! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. GENERAL RESPONSIBILITIES: The Supported Living Manager (SLM) is responsible for coordinating and managing the operation of Supported Living homes. Supervise staff and provide a meaningful day for the clients. BENEFITS: Competitive wages Health, vision, and dental insurance 401k plan with company match Tuition reimbursement Life Insurance Paid Time Off and Sick Time Pay Flexible Spending Accounts (FSA) Various shifts and locations Advancement opportunities Company Paid Life Insurance ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Supervise, train, and provide guidance to the staff in accordance with state and federal regulations, Benchmark Human Services personnel policies, the Supported Living policy, and procedure manual. Participates as part of a collaborative team in the development of each client’s Individual Support Plan (ISP) and Person-Centered Plan (PCP). Participate in direct service for each client. Complete daily, weekly, monthly, and yearly documentation as required by Benchmark and state and federal regulations. Maintain in-home client files according to standards and protocol established. Responsible for following client’s budget and ensuring payment of bills. Assist client in maintaining Medicaid eligibility by scheduling and attending all Medicaid appointments and providing proper documentation. Communicate professionally with families, Case Manager, Behavioral Consultant, health care personnel, schools, landlords, employers, etc. Participate in SL Manager’s meetings, team meetings and other departmental meetings, ISP, Quarterlies, IEP meetings, and other meetings as assigned. Implement training programs as specified in each client’s ISP. Comply with behavior support policies and procedures and implements approved behavior support programs. Participate in the hiring and discipline of assigned staff. Ensure proper medication/treatment administration and assist in meeting the client’s health care needs. Schedule and assist clients in all medical appointments and procedures. Ensure completion of proper follow up. Plan and implement community-based, age appropriate, recreational activities for the clients. Implement required training protocol for new and existing staff. Respond appropriately and promptly to on-call situations. Report any suspected abuse, neglect, or exploitation to supervisor or department head. Maintain employment-required documentation (current auto insurance, driver's license), certification (i.e., First Aid, CPR, Medication Administration, Mandt, etc.), and training (OSHA, Abuse & Neglect, etc.) as required to comply with federal, state and program requirements and standards. Be able to lift up to 50 pounds or more 1% - 33% of the time. Be able to stand and walk 67% - 100% of the time. For a full and complete list, please contact HR QUALIFICATIONS: Bachelor’s degree preferred. Two year's experience working with individuals with mental disabilities. A minimum of 1-year supervisory experience preferred. Valid CPR and First Aid. Valid driver’s license and auto insurance. Must complete training as required: Interviewing, hiring, discipline, employee relations, etc. Please visit our website at www.benchmarkhs.com. Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Interested candidates can apply online at www.BenchmarkHS.com/Careers Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories . INDMGR

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Preconstruction Manager

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT . Preconstruction Manager Job Description: The Preconstruction Manager is responsible for all Preconstruction phase estimating services from initial programmatic intent through construction documents pricing for assigned projects. Estimating services include feasibility studies, budgets from conceptual design to bidding, comparative studies, value engineering and presentation of the same to both internal and external clients. The Preconstruction Manager is responsible for the accuracy of the estimate and personification of The HITT Way. Responsibilities Providing complete suite of estimating services described above with minimal oversight Estimating a variety of building types Managing multiple projects and deadlines, with ability to prioritize and complete tasks Presenting technical and financial information to stakeholders, including changes from previously presented information The majority of the work is completed in an office environment. Visits to jobsites are as necessary. Due to conditions on a construction site, employees are required to wear safety equipment per company policy. Qualifications Bachelor’s Degree in Engineering, Construction Management, Architecture or related field, required Five (5) to seven (7) years’ of related work experience, with two (2) of those years in estimating required The Preconstruction Manager should possess the following skills or abilities: Read construction drawings and specifications and identify missing elements Excellent written and verbal communication skills Attention to detail Analyze technical information Analyze market and trade trends Understand geotechnical reports Coordinate with stakeholders (developers, architects, subcontractors and HITT Operations) throughout design-assist process, including attendance at design meetings as a HITT representative during preconstruction phase services Provide oversight to Assistant Preconstruction Manager/Assistant Estimator Make and influence decisions under tight deadlines and sometimes with incomplete information Exhibit business sense, forge partnerships with subcontractors, analyze risk Distribute documents without the support of an administrative assistant The Preconstruction Manager should be proficient in the use of the following software: Microsoft Office Suite, with high level of proficiency using Excel On Screen Take-off (OST) Adobe products, including Bluebeam Building Connected, preferred, but not required The Preconstruction Manager should demonstrate integrity consistent with company values In accordance with the Washington Equal Pay and Opportunity Act, section RCW 49.58.110, the base salary range for this position is: $100,000.00 - $145,000.00 Compensation in other cities and states may vary. HITT Contracting offers a competitive total benefits and compensation package including performance-based bonuses, premium health care coverage including vision and dental, employer-matched 401(k), wellness reimbursement program, paid holidays and time-off, and other voluntary benefits and leave types. The determination of salary is based on the candidate’s individual professional experience, qualifications, education, skills, and training. HITT Contracting is an equal opportunity employer. We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We value a respectful, inclusive workplace where everyone has the opportunity to succeed. HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws. In accordance with Washington’s Senate Bill 5123, HITT Contracting will only base initial hiring decisions on drug screenings non-inclusive of cannabis. This law does not apply to applicants seeking positions that require a federal background investigation of security clearance or positions identified as safety sensitive. These positions include safety professionals, any level of superintendent or project manager, MEP or QC professionals, project engineers and construction interns.

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Analyst, Workforce Management

Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Nashville, TN, you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information Forecast staffing and recommend headcounts on a day-to-day, short-term basis Bring your time management and organizational skills to manage multiple, complex, on‐going tasks What You Bring to the Role 6 months or more data analysis experience High school diploma or equivalent Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Li-Onsite

Trainer

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Nashville, TN. you’ll be a part of bringing humanity to business. experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. During a Typical Day, You’ll Inspire and motivate learners to reach for amazing Mentor and coach new hires within client training goals and time frames Bring your interest in helping others to start their career journeys successfully Deliver high quality client product training What You Bring to the Role High school diploma or equivalent 6 months or more in training and adult learning or call center experience Team building and nurturing an inclusive learning environment Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI- Onsite