Public Safety Manager
Overview: Job Status/Type: Full-time, year-round Position Level: Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Dorney Park is seeking a dynamic and energetic leader to lead our Safety, Security, Loss Prevention and Risk Management departments. This position is directly responsible for ensuring that all Safety and Guest Service standards are upheld to the highest level. Benefits: 3 weeks paid vacation 6 sick days, 11 paid holidays (prorated first year) Can earn up to 25 days based on years of service Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time employee events and gatherings Responsibilities: Manage the operation of all Public Safety Departments – Security, Loss Prevention, First Aid, Parking Lot, and Risk Management. Conduct accident investigations to determine the root cause of guest and employee incidents. Routinely inspect all areas for hazards and other security related risks. Develops the Safety and Security Departments expense and labor budgets; ensures compliance by monitoring department expenses and seasonal labor levels and takes corrective action when appropriate. Handle all litigation claims: reporting, investigating and maintaining files on potential claims, active claims, and lawsuits against the Park. Be the Park liaison with attorneys and insurance companies. Serve as corporate designee in litigation cases and testify on behalf of the company. Coordinates and participates in the recruiting, interviewing, and selection of employees for the park's Public Safety Department through on-site interviewing and through off-site school visits and job fairs. Manages the development, preparation and implementation of effective training programs for these staff members to ensure the highest levels of safety, service, courtesy, cleanliness and integrity. Oversees the scheduling and supervision of these employees. Coaches, counsels and, when necessary, disciplines employees. Responds to calls involving guest or employee illnesses and accidents; investigates and assists in providing emergency medical treatment as directed by park Safety employees. Completes reports on all incidents. Interpret, implement and update the Safety Compliance Manual, Emergency Response Manual, First Aid Standard Operating Procedures, First Aid Patient Care Protocols and support Corporate Safety and Health Standards. Develops and, with Director's approval, oversees the implementation of a plan for the park's security program that will ensure employee and guest safety as well as their compliance with all federal, state, and local laws and ordinances. Meet and review Emergency Response Procedures with local, county, state and federal agencies on a periodic basis. Develop training program for Park leadership and Public Safety employees. Coordinate scaled emergency response simulations in conjunction with local, county, state, and federal agencies. Maintain records and produce use of force reviews of security-related incidents Adheres to and enforces all Six Flags Entertainment Corporation and specific Dorney Park & Wildwater Kingdom policies and procedures, including safety, attendance, and EEO policies, and demonstrates a commitment to customer service in all aspects of employment. Ability to travel by plane and/or car to attend out-of-state or off-site training/court sessions. The mental and emotional capability to make sound decisions quickly during potentially life-threatening situations in the event of a park emergency. Interpersonal skills necessary to effectively communicate with senior management, seasonal employees, and guests to accomplish goals and resolve problems. Other duties may be assigned. Qualifications: 5-7 years of relevant experience required. Demonstrated leadership abilities with a team-oriented approach. Excellent written and verbal communication skills. OSHA 30 certification required. The ability to effectively communicate with the highly agitated and emotionally unstable person(s) during intense situations to solve problems and accomplish goals. Must possess strong organizational skills and be able to multitask under high-pressure emergencies. Basic analytical skills necessary to organize workload to establish priorities. Writing skills to accurately explain or describe any accident or situation. Spelling, punctuation, and grammar must be correct. Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to fifty pounds occasionally. Computer literacy with proficiency in Microsoft Office applications. Must have a valid driver’s license.
