Fire Door Services Manager
Job Description Job Description Life Safety Services is seeking a Fire Door Services Manager to provide day-to-day leadership and management of a team of swinging and rolling/overhead door technicians who travel to inspect, install and repair fire doors in commercial and healthcare facilities across the U.S. The Fire Door Services Manager should have some construction experience and professional carpentry skills with some knowledge of repairing and installing commercial fire doors, frames and hardware within existing facilities. The Fire Door Services Manager will have responsibilities ranging from supervising the team of door technicians to monitoring and evaluating technician performance to customer support to helping to increase the profitability of fire door service offerings through improved performance of the team of swinging and rolling/overhead door technicians. The individual in this role will make sure swinging and rolling/overhead door technicians perform their work safely and be firmly committed to a team focused on keeping buildings and the people in them safe. The Fire Door Services Manager will report to the Director of Damper and Door Operations. Responsibilities · Provide day-to-day management of a team of swinging and rolling/overhead door technicians who travel to install and repair fire door frames, doors, locksets, closers, strike plates, miscellaneous door and frame hardware and material to bring up to NFPA code requirements in commercial and healthcare facilities and oversee door technicians’ work in these areas · Monitor and evaluate performance of swinging and rolling/overhead door technicians, ensuring that all work is done safely and efficiently and is of the highest quality and maximizes customer satisfaction · Communicates daily with swinging and rolling/overhead door technicians to make sure they are on track to complete their assigned work for the day, that they have communicated with customers about the work they are performing, and that they have completed and submitted project completion forms · Ensure that all Training Checklists and documentation are signed and submitted to the Accounting and HR departments once swinging and rolling/overhead door technicians are released from training · Reviews timesheets and documentation of the work performed by the swinging and rolling/overhead door technicians and submits information to Accounting in a timely manner each week · Communicates existing and new policies and procedures developed by senior management and Operations leaders to swinging and rolling/overhead door technicians and takes steps to make sure they are implemented · Ability to perform door service work: fill holes in frames/doors, shimming to correct clearances, work with carpentry hand tools (drills, screws, screw driver, tap and dye sets, sander, etc.) and install/clean closers and hardware to fix latching and closing issues and to assist in rolling/overhead door work · Availability and ability to work with metal stud framing and drywall to shore up door frame repairs · Provide input on the development of training programs for swinging and rolling/overhead door service technicians, ensuring that service quality levels are met for all fire door work. · Assists in the recruitment of swinging and rolling/overhead door technicians. · Answers client questions that are escalated from swinging and rolling/overhead door technicians. · Steps in to help resolve issues that swinging and rolling/overhead door technicians may not be able to resolve on their own, often reaching out to work with other members of the Operations Team and other departments · Travel as required with technicians for training, quality control checks, meetings with customers, and company and departmental meetings and other needs as necessary · Understands and monitors cost of goods and services in coordination with Accounting and other Operations management · Other duties as assigned. Minimum Requirements · Five or more years of experience in residential or commercial doors and hardware installation/repair and construction · Thorough knowledge of NFPA, ICC and other codes as they relate to Fire and Smoke Doors, specifically NFPA 80, 105 and 101 · Three or more years of management and supervisory experience · Ability to travel up to 100 percent of the time · Knowledge of OSHA regulations; OSHA 10 certification is preferred · Must have a valid driver’s license · FDAI Certification preferred · Ability to lift up to 75 lbs. · Experience repairing and/or replacing swinging or rolling/overhead fire doors in commercial facilities · Extensive knowledge of commercial swinging or rolling/overhead fire door hardware and components · Experience sourcing the proper fire rated door hardware, and fire doors to meet code compliance, particularly NFPA · Must have a strong knowledge of how to read construction drawings and work through a facility · Excellent client facing and interpersonal communication skills · Excellent oral and written communication skills and attention to details · Ability to use electronic device (cellphone, laptop, or tablet) for progress documentation · Must be a self-starter and have demonstrated ability to complete tasks efficiently in a professional manner with limited direction · Some experience working in hospitals and other commercial facilities Company Benefits Medical (Health Savings Account available for High Deductible Plan/HSA Plan) Dental and Vision Insurance Free life insurance Voluntary Insurance (voluntary life, accident, critical illness, and short-term disability insurance) 401k plan with company matching Paid Time Off (vacation and sick) Company Holidays Employee Assistance Program Company Description LSS is one of the Inc. 5000 fastest growing companies in America. LSS Life Safety Services® helps facilities to ensure safety by delivering solutions that provide our customers with peace of mind. We specialize in the inspection, installation and repair of fire and smoke dampers, fire doors and fire barrier management services in commercial facilities across the United States. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”. Company Description LSS is one of the Inc. 5000 fastest growing companies in America. LSS Life Safety Services® helps facilities to ensure safety by delivering solutions that provide our customers with peace of mind. We specialize in the inspection, installation and repair of fire and smoke dampers, fire doors and fire barrier management services in commercial facilities across the United States. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.
