Customer Service Representative
Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace. Hajoca is one of those trade names and is looking for a Customer Service Representative at their Salt Lake City, UT location. Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative. About the Role: You will: • Support Outside Sales, Counter, Product Management, and overall Profit Center activities. • Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure. • Support Outside Sales with order entry and account management • Accurately process Sales Orders, Bids, returns, and refund paperwork generated through telephone and in-person transactions. • Assist customers who pick up their orders at the Profit Center. • Identify opportunities to grow sales with existing customers and become a trusted advisor. • Identify opportunities for value-added services and clearly articulate solutions. • Investigate and resolve customer issues, including pricing deductions and material returns, in accordance with Company policy; follow up to ensure resolution and customer satisfaction. • Communicate to Outside Sales and the PCM any changes in a customer’s business that may affect credit risk. • Successfully complete required safety and compliance training programs. • Perform other reasonably related duties as assigned. • Meet or exceed sales targets established by Outside Sales and the PCM. • Generate sales leads that develop into new customers. • Complete required daily, weekly, and monthly reports as needed. About You: • Experience in customer service or inside sales • Knowledge of products sold in the Profit Center preferred • Possess a proper and valid driver’s license Our ideal candidate will also: • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data. • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills. • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. • Build influential relationships and trust with customers and vendors through open and interactive communication. • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. • Be able to build positive working relationships and inspire teamwork with co-workers. • Be able to learn and operate the computer related systems used to process orders. • Be able to learn to operate warehouse material-handling equipment. • Read, write, speak, and understand English. • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Full-time benefits (for team members working 30 or more hours per week): • Medical, dental, vision, and prescription coverage • Accident and Hospital Indemnity coverage • Life insurance and Long Term Disability • Pre-tax accounts for healthcare and dependent care • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) • Paid pregnancy and parental leave • Paid day of community service Full-time and part-time benefits: • 401(k) • Retirement cash account with company contributions • Targeted training programs focused on your personal and professional growth • Company wellness program • Employee discounts • College tuition benefits *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program. EEOC Statement Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. MON
