Logistics

Accounts Payable Specialist

Accounts Payable Specialist Location: Onsite Salary: $50,000 – $53,000 Position Summary We are seeking a detail-oriented and collaborative Accounts Payable Specialist to join our team. This role is responsible for maintaining accurate financial records, ensuring compliance with company policies, and supporting accounting operations across multiple functional areas. The ideal candidate thrives in a team-oriented environment where ideas are encouraged, contributions are recognized, and continuous improvement is valued. Key Responsibilities Accounts Payable Operations Manage the full-cycle accounts payable process including invoice entry, batching, coding, and posting Ensure timely and accurate invoice processing in compliance with company policies Perform three-way matching of invoices, purchase orders, and receiving documentation Monitor AP aging and coordinate timely vendor payments Review and resolve invoice discrepancies and exceptions Communicate directly with vendors to resolve issues and maintain accurate documentation Maintain organized records through scanning, labeling, and filing Project & Engineering Accounting Support Ensure accurate job and project cost coding in accordance with contract requirements Partner with Project Managers to resolve invoice discrepancies Support accrual accounting by recording expenses in the correct accounting period Assist with audit preparation related to project costs and vendor payments Compliance & Internal Controls Enforce internal controls to ensure proper segregation of duties and prevent fraud Review invoices for appropriate sales and use tax treatment Distribute and maintain sales tax exemption documentation Maintain accurate vendor records, including W-9 forms and payment details Manage 1099 vendor setup, tracking, and reporting Month-End Close & Reporting Support month-end close by ensuring proper invoice posting and accruals Prepare accounts payable reconciliations (subledger to general ledger) Generate AP reports and assist with financial reporting activities Additional Responsibilities Promote and exemplify company Mission, Vision, and Core Values Collaborate to improve financial systems, workflows, and efficiencies Utilize ERP systems and AP automation tools Maintain and enhance AP-related Excel reports and reconciliations Partner with IT and Finance on system enhancements and upgrades Required Qualifications Education Associate’s degree in Accounting or related field from an accredited institution, or equivalent relevant experience Experience 5 years of accounts payable experience Skills & Competencies Strong understanding of GAAP with demonstrated practical application Advanced Excel skills (formulas, pivot tables, data analysis and formatting) Exceptional attention to detail and accuracy Strong analytical, critical thinking, and problem-solving skills Ability to exercise sound professional judgment and discretion Commitment to accountability, transparency, and collaboration

  • Fresno, TX

  • no content

Gen Ai Architect with Nova/Nova 2

Title: Gen Ai Architect with Nova/Nova 2 –15 Years of EXP required Location: Charlotte, NC Skills: - Looking For a Hands-On Gen Ai Architect with Deep Expertise in Aws Bedrock, Nova Models, And Conversational Ai (Chat Voice). Required SKILLS: - Strong Experience with Amazon Bedrock (Nova/Nova 2) Foundation Models Llm Fine-Tuning (Bedrock Sagemaker), Prompt Engineering & Rag Conversational Ai Using Amazon Lex V2 Amazon Connect Bedrock Agents, Agentcore, Guardrails & Ai Governance Enterprise-Grade Iam, Security & Compliance (Banking/Finance Preferred) Experience Building Real-Time Voice Assistants (Connect Lex Bedrock)

  • North Carolina

  • no content

Senior Electrical Engineer

Senior Electrical Engineer Location: Onsite Salary: $90,000 – $110,000 per year Position Summary We are seeking an experienced Senior Electrical Engineer to lead complex electrical system projects from concept through deployment. This role is critical to driving innovation, ensuring system integrity, and supporting strategic engineering initiatives. The ideal candidate is a strong technical leader who thrives in a collaborative environment, mentors developing engineers, and delivers high-quality solutions in a fast-paced setting. Key Responsibilities Project Leadership & Execution Lead complex electrical system projects from design through implementation Develop innovative design solutions, methodologies, and engineering standards Collaborate with stakeholders to define project scope, budgets, and timelines Ensure projects meet technical, safety, and quality requirements Serve as a technical liaison between engineering teams and clients Technical Expertise Design and analyze electrical systems for manufacturing or automation environments Interpret equipment wiring schematics and develop input/output lists Apply industry codes and standards including UL508A, NFPA 79, NEC, and IEC Support troubleshooting and optimization of electrical systems Identify and implement process improvements to increase efficiency and productivity Leadership & Collaboration Mentor and guide junior engineers to support professional growth Promote company Mission, Vision, and Core Values Provide technical updates and address client inquiries Demonstrate strong teamwork, reliability, and professional accountability Qualifications Education Bachelor’s degree in Engineering or related field (Mechanical Engineering preferred) Experience Minimum 5 years of applicable engineering experience (manufacturing environment preferred) Experience leading electrical system design projects Required Skills Proficiency in ACAD Electrical Intermediate Microsoft Office skills Strong written and verbal communication skills Excellent organizational and time management abilities Strong attention to detail Ability to prioritize, make timely decisions, and work with urgency Ability to read electrical schematics and generate I/O lists Working knowledge of UL508A, NFPA 79, NEC, and IEC standards Preferred Qualifications Extensive experience in electrical system design and project leadership Advanced knowledge of electrical design software and analysis tools Strong leadership and strategic planning skills Knowledge of electrical safety best practices across various voltages and currents Experience with large-scale automation projects using platforms such as Allen Bradley, Siemens, or GE Physical & Travel Requirements Ability to walk, stand, and squat to inspect and troubleshoot equipment Ability to use basic hand tools and diagnostic equipment Willingness to travel up to 10%

  • Fresno, TX

  • no content

Warehouse Selector

Shift: 1st shift 6:00am-Finish 2nd shift 4:00pm-Finish Monday-Friday Off Saturday and Sunday Compensation: Potential to earn over $1000/ paid weekly RALEIGH, NC Position: Selector $800-$1000/Paid weekly 1st shift 6:00am-Finish | 2nd shift 4:00pm-Finish Monday-Friday Schedule People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our promises. Think you have what it takes? The Opportunity: Selecting products throughout the warehouse leveraging warehouse equipment that may include single or double electric pallet jacks, reach lifts or forklifts and other duties as assigned by site leadership Use of VoCollect, RF Scan-guns or reading manual tickets What Success Looks like: 2 years experience with ride-on electric pallet jack High-energy individual with a strong work ethic Self-motivated with ability to work with limited supervision Independent decision maker as needed to accomplish tasks Flexible work schedule due to changing operational needs Ability to provide accurate entry of data and ability to handle administrative tasks as assigned Sit or stand for periods in office as well as warehouse environment (concrete flooring and changing temperatures) Walking throughout warehouse during shift Why you should work with us: Get paid weekly-Rewarding production pay-your output means earnings, the harder you work the more you can make Benefits-after 60 days of employment Career growth-our company looks to promote from within first Join our travel team, see the country, learn how all our sites operate Paid Training, Safety Incentives Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs. CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

  • Raleigh, NC

  • no content

Sales Consultant

Rick Hendrick Chevrolet Naples Location: 5665 North Airport Pulling Road, PO Box 110627, Naples, Florida 34109 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilitiesinclude the following: Meets dealership sales goals. Greets customer and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on demonstration drive. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, and discount. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. Arranges for delivery and registration of vehicle. Researches availability of models and optional equipment. Engages in business development. Addresses customer concerns. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5 years Education/Experience: Prior sales and/or customer service experience desired. Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Requirements: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

  • Naples, FL

  • no content

Direct Support Professional | Medically Fragile

Description Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves. Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country. We are looking to hire DSPs/Caregivers in the North Vernon, IN Group Homes. Experience working with individuals with medical needs and/or disabilities preferred, but not required as we provide paid training. Benefits: Health, vision, and dental insurance. Competitive pay, $16 hourly, $18 on weekends. Life insurance. Mileage reimbursement. 401k plan with company match. Tuition reimbursement. Paid Time Off and Sick Time Pay. Flexible Spending Accounts (FSA). Employee discounts with various vendors. Advancement opportunities. Referral bonuses. Responsibilities: Ensure the individuals safety at home and in the community. Assist the individuals served with daily living skills, including but not limited to individual care, hygiene care, community safety, social skills and household tasks, such as meal preparation, cleaning, laundry, etc. Administer medications and follow physicians' orders concerning medications and treatments. Monitor the general well-being of the individual served, and follow supervisor/nurse instructions. Attend and maintain proper training and certifications, including but not limited to first aid, CPR, Medication Administration, and behavior management training, as required to comply with federal, state and program requirements and standards. Report to work as scheduled and follow set standards. Complete proper documentation relating to the healthcare of individuals served, including MARs, doctor visit forms, healthcare notes, etc. Requirements: Valid driver's license and auto insurance. Experience in working with individuals with developmental disabilities and medical fragility preferred but not required. High school diploma or equivalent. Access to a vehicle in good working order. Minimum eighteen(18) years of age. Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.

  • North Vernon, IN

  • no content

Service Porter - Part Time

Hendrick Volkswagen of Concord Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted 1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" As a company we generated over $13.6 billion in revenue last year after selling more than 206,000 vehicles and servicing 2.6 million cars and trucks! What are we hiring for? This is a Part-Time opportunity at Hendrick Volkswagen of Concord in Concord, NC. Driving an integral role in the customer experience, the Porter is trained to be responsible for moving and cleaning vehicles, as well as completing various tasks and errands for the dealership. Many of our top Technicians started their careers in a similar position to grow with the company! Pay Range: $18.50 per hour. Schedule Requirements: Weekly shifts between 7:00AM-7:00PM (includes Saturdays). Average 25 hours per week, candidates must be able to work the Part-Time schedule requirements on a regular basis. Core Values: Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. Benefits: Paid Company Training 401(k) Retirement Plan with Company Match Employee Discounts College Scholarship Program NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being) Internal Career Advancement Opportunities Clean State of the Art Facilities Top Notch Climate Controlled Shops & Equipment The Hendrick Advantage- be a part of the largest privately owned auto group in the country! Job Responsibilities: Moves cars. Delivers cars to customers. Keeps car lot clean and orderly. Runs various errands for the dealership. Maintains an organized, clean and safe work area. Complies with Company policies and procedures. Other duties as assigned. Job Qualifications: Valid Driver's License. Satisfactory work experience in an outdoor setting. Essential Skills: Driving, Cleaning, Customer Service, Detail Oriented, Communication skills, Time Management, Team Oriented. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

  • North Concord, NC

  • no content

Quality Control Technician

Liquid Industrial Coatings QC Technician Full Time (Elgin, IL- First shift) Our client, a specialized Industrial Coatings Manufacturing Company located in Elgin, is seeking a full time (QC) Quality Control Technician to for their growing organization. Direct Hire, Full Time Monday-Friday (7:00am-4:00pm) (First Shift) Work location: Elgin, IL Job Responsibilities Perform lab project bench work. Provide laboratory quality control testing to support manufacturing operations including for incoming raw materials and finished goods. Perform quality testing in support of our customer’s production operations. Determine proper adjustments needed to production batches to be approved. Write Technical Service Reports. Education & Experience background. Science degree (Chemistry, Biology) 1() year of QC experience in an industrial chemical industry. New Graduate in scientific field (Chemistry, biology) with Zero years of relevant experience. Candidate with no degree but has 1() year of QC experience for an industrial paint company. The interviewing process will require that all candidates complete a company required questionnaire. Successful candidate will be required to sign a non-compete agreement as part of the onboarding process. Preferred Experience Relevant industry experience (1-4) years in industrial quality control as a technician in liquid chemistry (wet lab) and/or batch-making for an industrial paint company. Familiarity with ISO 9001 is also preferred. Candidates will need to pass a pre-employment drug test and criminal background check. If you or anyone you know is qualified, interested, and currently seeking employment please e-mail an updated resume to us for immediate review and consideration.

  • South Elgin, IL

  • no content

Cardiac Cath Lab Manager

Experienced F/T Cardiac Cath Lab Manager Needed in Springfield, IL Our client, a large, busy, and growing Hospital Trauma Center located in Springfield, Illinois, is currently looking to hire an experienced direct-hire full-time Cardiac Cath Lab Manager. This direct-hire position offers a competitive salary in the mid 100sK with an excellent benefits package that includes relocation assistance. Hours of operation for Pre/Post are (5:00am-8:00pm), and procedural is (6:00am-5:00pm) Dedicated call team model for off hours coverage. 9 cath labs of which 4 are EP, 1 Neuro, 2 peripheral vascular and 2 cardiac. Case types include Cardiac, Structural Heart, Vascular, EP, and diagnostic/ interventional Neuro. Roughly 50 colleagues. Job Responsibilities · As a Cardiac Cath Laboratory Manager, you will be responsible for the daily leadership and oversight of the procedural, and pre/post care units of the cardiac cath lab and/or electrophysiology (EP) lab. Supervises, coordinates, and evaluates operational activities to ensure efficient, high-quality patient care. · Supervise and lead a cohesive team of Nurses, Technologists, and support staff. · Work closely with the Leadership Team across the cardiovascular service line to accomplish goals and objectives related to quality, growth, and fiscal responsibility. · Coordinate the services and activities of the department to ensure quality patient care. · Monitor performance metrics and implement quality improvement initiatives. · Organize and conduct education and training activities for all staff, including but not limited to orientation, in-service training, and continuing education. · Establish and maintain good working relationships with physicians and allied health staff to ensure efficient and optimum coordination of service. · Serve as front-line resource for physicians relating to patient care. · Review operating policies and procedures and recommend changes that will improve productivity and quality of care. · Investigate patient, family, staff, and physician complaints and problems, and document follow-up intervention or remedial strategy. · Ensure compliance with hospital policies, state, and federal regulations. Job Requirements · 3 years of supervisory/management experience in a cardiac cath lab is required. · Bachelor's Degree in Nursing, Radiologic Technology, Allied Health, Applied Sciences, or other related field is required. Master’s Degree is preferred. · Registered Nurse (RN) or Radiographer License in the state of Illinois is required. · If Radiographer, certification as a Registered Radiologic Technologist (RT(R)) by the American Registry of Radiologic Technologists (ARRT) is required. · Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) are required. If you or anyone you know is interested, qualified, and currently seeking employment please email an updated resume to us for immediate review and consideration.

  • Springfield, IL

  • no content

Registered Dental Hygienist

Direct Hire F/T Registered Dental Hygienists (RDH) Needed For FQHC Clinics located in both Fort Wayne and Warsaw, Indiana Our clients, Federally Qualified Health Clinics (FQHC) located in both Fort Wayne and Warsaw Indiana, are looking to hire Registered Dental Hygienists. As a Dental Hygienist you will be responsible for the direct provision of teeth cleaning, periodontal services, oral hygiene, and appropriate preventative services to dental patients of the center. The Dental Hygienist will also be responsible for educating individuals and groups on proper oral health prevention and maintenance. These are direct hire full-time positions. Job Responsibilities Practices proper infectious disease prevention procedures, including cleaning & sterilization of dental instruments & disinfection of dental equipment. Provides oral health education & individual counseling for all patients in home care. Provides services including taking dental x-rays, teeth cleaning, scaling, root planning, & sealant & fluoride application consistent w/professional practices & Center’s protocols. Organizes & performs preventative oral health presentations at on & off-site locations. Assists in the provision of health education in the community as requested. Complies w/Dental Department & Center’s directives, policies, & procedures relative to infection control, exposure control, & safety issues. Properly disposes all contaminated materials in accordance w/Dental Department & Center’s policies, as well as state & federal regulations. Performs duties at different sites depending on operational needs. Job Requirements Graduation from an accredited school of dental hygiene. Establish & maintain effective professional relationships w/other healthcare providers. Ability to maintain appropriate clinical privileges required. Unrestricted license to practice Dental Hygiene in the State of Indiana. Current CPR (BLS) certification Requires comprehensive knowledge of oral hygiene; knowledge of principles & practices of modern oral hygiene and periodontal care is necessary If you, or anyone you know, is interested, qualified, and currently seeking employment, please send an updated resume to us for immediate consideration.

  • Fort Wayne, IN

  • no content

Door Mechanic/ Door Installer

DUTIES and RESPONSIBILITIES (include, but not limited to): Experience in installation, maintenance and repair of doors and doorframes. Proficient in using hand and power tools, and taking measurements. Ability to work independently, and as part of a team. Must be flexible and adaptable to changing situations. Perform routine preventative maintenance on common space doors. Experience in installation of doorknobs and locks. Ability to install door saddles. Experience in installation of panic bars. QUALIFICATIONS and EXPERIENCE: Valid NYS driver’s license, and have a clean driving record. Must have attention to detail and accuracy. Good communication skills. Knowledgeable in safety procedures and regulations. Physical ability to lift heavy objects, and work in different environments Be receptive to on-the-job training.

  • Rochdale Village, NY

  • no content

Senior Operations Manager

Senior Operations Manager Remote Full Time JPC - 20115 We are seeking a highly analytical and execution-focused Senior Operations Manager to lead a 24/7, multi-channel BPO help desk supporting enterprise clients in a fast-paced, SLA-driven environment. This role is responsible for end-to-end service delivery, including performance against SLAs, operational efficiency, financial outcomes, and continuous improvement across a multi-geo support model. This is not a traditional “people management” role we are looking for a data-driven operator who understands queue dynamics, can manage complex vendor dependencies, and can translate operational performance into measurable business outcomes. Qualifications: 5 years of experience in BPO/contact center operations, with at least 3 years in a senior leadership role. Business degree or BPO related degree preferred, also interested in Lean Six Sigma and ITIL 4 Certifications. Proven experience managing 24/7 operations across multiple geographies. Strong understanding of contact center performance drivers (AHT, Service Level, Occupancy, Shrinkage). Experience operating in a multi-vendor support environment. Demonstrated ability to manage SLA-based client engagements. Preferred Qualifications: Experience in technical/help desk support environments (IT, POS, networking, QSR etc.). Familiarity with ITIL frameworks (Incident, Problem, Change Management). Experience with workforce management tools and capacity modeling. Exposure to AI-driven support tools, QA automation, or IVR optimization. Responsibilities: Operational Performance & SLA Delivery Own performance against all contractual SLAs (ASA, AR, FCR/FDR, CSAT, Etc). Analyze and manage drivers impacting queue performance (AHT, volume, occupancy, shrinkage, outages). Ensure consistent service delivery across a 24/7 operation with global teams. Capacity Planning & Workforce Strategy Translate volume forecasts into staffing models that balance cost and performance. Partner with WFM to manage real-time and long-term staffing needs. Proactively manage risks related to volume spikes, seasonality, and major incidents. Vendor & Escalation Management Manage operations in a multi-vendor ecosystem (telecom, POS, networking, etc.). Establish clear escalation paths and accountability across internal and third-party teams. Differentiate controllable vs. vendor-driven performance issues and drive resolution. Continuous Improvement & Problem Management Identify top drivers of contact volume and lead initiatives to reduce repeat contacts. Improve knowledge management, triage accuracy, and resolution pathways. Drive process improvements aligned with ITIL best practices. Performance Governance & Client Engagement Lead weekly/monthly operational reviews and contribute to QBRs. Provide clear, data-driven narratives on performance, risks, and improvement plans. Challenge and refine KPIs/SLA definitions to ensure clarity and operational alignment. Leadership & Team Development Lead and develop supervisors and frontline leadership. Build scalable team structures to support growth. Foster accountability, performance discipline, and operational ownership. Key Competencies Data-driven decision making and analytical thinking. Strong operational and financial acumen. Ability to manage complexity and ambiguity. Executive-level communication and stakeholder management. Problem-solving mindset with focus on root cause elimination. What Success Looks Like Consistent SLA attainment without overstaffing. Reduction in repeat contacts and escalation rates. Improved efficiency (AHT, cost per contact) without impacting experience. Strong governance and clear client communication. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $80,000 to $95,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

  • Georgia

  • no content