Hospital Answering Service Operator
Customer Service Representative – Healthcare Call Centre (Essential Role) Position Overview We are seeking high‑calibre Customer Service Representatives to support a 24/7 healthcare call centre environment. Representatives will handle high‑volume inbound calls from patients, doctors’ offices, hospitals, and smaller medical clinics. This role is critical to patient care and clinic operations and is considered an essential position . This opportunity is best suited for individuals who are reliable, professional, eager to learn, and committed to long‑term employment . Top Must‑Have Qualities Strong desire to learn – avid learners who take feedback well and grow quickly Competitive edge & strong work ethic – motivated to meet and exceed KPIs Schedule flexibility – must have 10 hours of daily availability to be scheduled Positive, professional attitude – calm and confident on sensitive calls Proven job tenure – consistent work history with demonstrated reliability Near‑perfect attendance – reliability is critical for this role Candidates without strong attendance or proven tenure will not be considered. Key Responsibilities Answer high‑volume inbound calls from patients and medical professionals Determine the appropriate on‑call provider for hospitals and clinics Accurately locate and verify provider contact information using internal databases Triage and route calls to the correct medical professional or department Maintain professionalism and empathy while handling sensitive patient information Meet performance metrics, including 85% of calls answered within 30 seconds Required Skills & Experience Call centre or high‑volume customer service experience required Strong phone presence with clear, confident communication skills Ability to type 40 WPM while actively engaging on calls Experience handling sensitive or high‑stakes conversations Demonstrated reliability and strong attendance history Ability to remain calm and focused under pressure Preferred / Nice to Have Familiarity with medical terminology Previous healthcare or medical call centre experience Schedule & Training Requirements Training Schedule: Typically 10:30 AM – 6:30 / 7:00 PM Training Duration: Approximately 2–3 weeks Attendance during training is mandatory ❗ Any missed training days will result in removal from the class Post‑Training Schedule Must work Sunday shifts Off days: Saturday one weekday Must be flexible to work between 7:00 AM – 6:00 PM This is a 24/7 operation , including: Holidays Inclement weather Emergency coverage Important Worksite Notes No free parking available for first shift Public transportation is strongly encouraged Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on May 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
