Occupancy Specialist
Job Description Job Description Summary The primary purpose of this position is to provide administrative support to the Occupancy department by interviewing applicants for housing, preparing required application information, obtaining references, and performing income and rent calculations and providing concierge service for Relocating residents. All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals and objectives. Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Interviews applicants referred for housing and/or investigation. Assists applicants with preparing required information and inquiries regarding applications. Prepares applicant files according to the LIPH/Housing Choice Voucher File Check List. Enters applications into system; updates computer and hard copy records. Orders criminal background checks and tenant checks; verifies income and employment information. Obtains references from applicants and from other community resources to determine applicant’s eligibility. Computes rent based on applicant’s income. Determines applicant eligibility for housing; generates letters based on determination for housing. Organizes the work according to existing procedure, with emphasis on specific detail and pertinence of information. Represent Occupancy at HVC and LIPH Grievance hearings as needed. Provides concierge services for relocation projects, to include assisting families with finding other housing options, connecting them to resources, contacting landlords for rental assistance, obtaining funds for security deposits and first months rent, assistance with getting utilities on, assist with providing or transporting residents to view other housing properties, providing transportation to leasing appointments, assist with transferring of schools, childcare and afterschool options etc. Coordination of briefings for Relocation and HVC and Project based vouchers. Prepares reports and databases. Relieve Front Desk Assistant for breaks and during lunch hours and assist with applicants, as needed. Operates various office equipment including printer, copier, and fax machine. Performs other duties as assigned. Education and/or Experience High School Diploma or GED equivalent required and a minimum of 3 years professional experience in a social service setting. An equivalent combination of education and experience may be considered. Technical Skills To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment: The noise level in the work environment is usually moderate. Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments. The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. \nCompany Description The Housing Authority of the City of Pittsburgh (HACP) is a municipal corporation, formed under the United States Housing Act of 1937, charged with providing decent, affordable housing for low-income persons. The Authority is governed by a Board of Directors, which establishes goals, approves policy and budgets, and provides general direction to the HACP Executive Staff. HACP provides publicly assisted housing comprised of traditional public housing, scattered sites, and Housing Choice Vouchers (Section 8). We currently house more than 18,000 Pittsburghers, manage more than 2,200 public housing units, and provide oversight of an additional 600 mixed-finance units. More than half of our residents live in privately managed rental properties located across the City of Pittsburgh through their participation in the Housing Choice Voucher Program (Section 8). Our facilities are conveniently located throughout Pittsburgh, with public and senior housing communities located in each region of the city. HACP’s purpose is to develop and make affordable, safe housing available and help families achieve the independence they strive for. A brighter future is always within reach, thanks to the commitment of HACP. Company Description The Housing Authority of the City of Pittsburgh (HACP) is a municipal corporation, formed under the United States Housing Act of 1937, charged with providing decent, affordable housing for low-income persons. The Authority is governed by a Board of Directors, which establishes goals, approves policy and budgets, and provides general direction to the HACP Executive Staff.\r\n\r\nHACP provides publicly assisted housing comprised of traditional public housing, scattered sites, and Housing Choice Vouchers (Section 8). We currently house more than 18,000 Pittsburghers, manage more than 2,200 public housing units, and provide oversight of an additional 600 mixed-finance units.\r\n\r\nMore than half of our residents live in privately managed rental properties located across the City of Pittsburgh through their participation in the Housing Choice Voucher Program (Section 8).\r\nOur facilities are conveniently located throughout Pittsburgh, with public and senior housing communities located in each region of the city.\r\n\r\nHACP’s purpose is to develop and make affordable, safe housing available and help families achieve the independence they strive for. A brighter future is always within reach, thanks to the commitment of HACP.
