Inside Sales Representative - Growth-Focused Environment (CHAMPAIGN)
Staples is business to business. You’re what binds us together. Quill’s Inside Sales Site Developer Team is seeking motivated, energetic, and customer‑focused sellers who thrive in a fast‑paced environment. In this role, you’ll engage directly with Quill’s managed customer base—public and commercial sector accounts—while driving reactivation and growth opportunities across deeply inactive and prospective customer locations. You’ll make an immediate impact by supporting customers, uncovering new opportunities, building strong relationships, and contributing to a positive and collaborative team culture. What you’ll be doing: • Make daily outbound calls to Quill customers who have not ordered in 7 months • Make daily outbound calls to prospective locations affiliated with a managed customer entity • Accept inbound calls from managed‑entity customers and ensure all needs are met • Negotiate pricing and process special quotes for various customer opportunities • Use order history and customer intel to identify opportunities and drive share‑of‑wallet conversations • Leverage specialized offers and Quill’s value proposition to reactivate customers and meet monthly quotas • Support and grow an open book of business by identifying opportunities, resolving issues, and conducting proactive outreach • Maintain strong communication channels with account managers to relay customer trends and pricing insights • Collaborate with sales specialists and cross‑functional partners to expand revenue across categories • Maintain accurate CRM records, activity logs, and pipeline updates • Apply coaching and feedback to continually improve performance • Meet and exceed monthly/quarterly quotas and key performance metrics • Contribute to a positive team culture What you bring to the table: • Go‑getter attitude: confident, self‑motivated, and goal‑oriented • Positive and passionate about success • Curious and willing to ask questions • Resilient and persistent when handling rejection • Strong customer‑first mentality • Desire to influence culture positively • Ability to think dynamically under pressure • Commitment to continuous learning and improvement • Enthusiasm for providing effective solutions • Strong multitasking and quick‑pivoting ability • Eager to grow within a fast‑paced environment What’s needed – Basic Qualifications (Measurable): • Associate or Bachelor’s degree (or equivalent experience) • Ability to work onsite in Lincolnshire, IL for first two weeks of training • Able to work an 8‑hour shift between 7:30AM–5PM, onsite 4 days/week (hybrid) • Proficiency with Microsoft Excel, PowerPoint, Outlook • Professional communication skills • Ability to learn new tools/systems quickly • Ability to navigate multiple sales approaches • Strong customer‑first acumen What’s needed – Preferred Qualifications: • 1 years B2B sales or service experience • Proven ability to meet/exceed sales metrics • Strong organization and time management • Experience in fast‑paced, evolving environment • CRM experience (Salesforce or similar) • Resilient and able to handle rejection well • Team‑oriented with initiative and enthusiasm • Curious, eager to learn and develop sales skills We Offer: • Inclusive culture with associate-led Business Resource Groups • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays 1 floating holiday) • Online/Retail Discounts, 401(k) Match, Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
