Head of Paid Social and Native Advertising

Job description We’re looking for a results-oriented team leader who excels at both hands-on execution and strategic leadership. You’ll lead our Paid Social and Native Advertising programs with a focus on customer acquisition and high-quality lead generation for home services (e.g., home remodeling, roofing, window replacement). We are focused on significantly increasing our performance in paid social and native advertising, with an annual budget of over $25 million. In addition, we are launching a new business vertical that will rely heavily on paid social marketing to support its introduction and then to accelerate its growth. You’ll set the vision and direction for your team - mentoring and coaching to create a culture of continuous improvement; challenging the status quo, testing new ideas, learning from results, and iterating to drive meaningful improvements. This in-person role, based in our American Fork, UT office, reports directly to the CMO. As a leader, you’ll start with 2 direct reports and will be responsible for growing the team in alignment with our aggressive growth plan. This role will be at the epicenter of substantial growth in our home services business, driving the critical audience acquisition strategies to fulfill the ever increasing demand from our clients. What you will do: Own and evolve the Performance Strategy: Lead the end-to-end planning and execution of our paid social media strategy - managing a multi-million dollar budget across social and native advertising. Champion a test-and-learn culture, designing experiments, measuring results, and operationalizing wins across channels and markets with a high degree of urgency. Serve as a Paid Social marketing industry leader and expert Drive Channel Performance Regularly dive into the data yourself: spotting anomalies, identifying insights, and turning them into actionable improvements with your team. Continuously optimize spend, targeting, creative, and bidding strategies to hit CPL, quality, and lead volume goals. Lead the team in leveraging AI tools to develop and test new creative assets, including static image ads and video ads. Collaborate closely with Sales, Product, and Creative to align goals and improve KPIs. Lead, Mentor, and Scale the Team Coach and develop a high-performing team, with clear growth paths, regular feedback, and ongoing skills development. Scale the function in 2026, including defining roles, hiring, and leveling up capabilities as spend and business needs grow. Lead Reporting & Executive Insights Deliver clear insights and performance updates to senior leadership with recommendations and next steps: deep analysis, attribution learning, and forecasting Ensure daily and weekly performance reporting is accurate, timely, and actionable Who you are: 8–12 years in performance marketing with a mix of strategic leadership and hands-on execution Proven success managing and scaling an multi-million dollar performance marketing budget Experienced with high-volume lead generation in home services vertical Agile, fast-moving leader, who readily experiments with new ideas, quickly pivots when something isn’t working, and rapidly scales what does. Thrive in a fast-moving, dynamic environment with shifting priorities and tight deadlines. Analytical thinker experienced in tracking and optimizing key marketing metrics, including CPL, lead volume, and lead quality. Comfortable (hands-on) jumping into Meta Ads, TikTok Ads, Youtube, and other paid social platforms when needed. Experienced in using AI-driven creative tools to produce high-performing static and video ad assets. BS/BA in marketing or business (MBA a plus) Life at Buyerlink: Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community. Join forces with our diverse Global Community and connect with team members from all over the world. We offer a comprehensive extended health benefits package to ensure your total well-being. We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities. Enjoy delectable, complimentary lunches, and participate in exciting team events in-office Privacy: The types of Personal Information we may collect (directly from you or from Third Party-sources) and our privacy practices depend on the nature of the relationship you have with Buyerlink and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. As part of our recruitment process, certain roles at Buyerlink may include a technical or skills-based assessment administered through an approved third-party provider. In some cases, and only with your explicit consent at the time of testing, AI-based proctoring or monitoring (such as webcam, screen activity, or behavioral signals) may be used to help maintain assessment integrity. By continuing, you agree to Buyerlink's privacy policy, which can be accessed here.

Forensic Structural Engineer - Orlando, FL

Nelson Forensics, LLC is a progressive, multi-disciplined consulting firm, dedicated to providing world-class responsiveness and expert solutions to a complex array of forensic problems. Nelson Forensics has built a rock-solid reputation for providing detailed and fact-based investigations for property owners, for the insurance industry, and in the legal arena. Nelson Forensics' highly skilled investigators assess the cause and extent of damage from perils such as hurricanes, tornadoes, earthquakes, explosions, fires, windstorms, hail, structural failures, design defects, and construction defects. Nelson Forensics continues to grow as a national firm and is actively seeking exceptional talent to add to its team of experts. For detailed information regarding Nelson Forensics, visit www.nelsonforensics.com. Nelson Forensics' Mission: We provide exceptional responsiveness to our clients; We provide trusted, ethical, qualified, and properly licensed professionals for each assignment; We deliver fact-based, defensible answers to our clients' questions based upon thorough application of the scientific method; We deliver credible, dependable, and defensible results in a timely manner. We are an Equal Opportunity Employer offering competitive pay and benefits and a flexible, yet professional, work environment. We value our employees, encourage teamwork and continuous professional development, and reward exceptional service. Position Objective: Nelson Forensics is seeking to add qualified, confident, personable, and communicative Civil/Structural Engineers to its team of experts. The qualified candidate will conduct forensic investigations in accordance with the scientific method, utilizing detailed field investigation techniques and command of core engineering principles. The position affords the candidate experience with a wide breadth of project types, varying in size, duration, and complexity; while providing the opportunity to develop depth in personally desired areas of expertise. Candidates must possess excellent written and verbal communication skills. Position Responsibilities: Conduct investigations to determine the cause and origin of structural collapses, failures, damages, and defects for residential, commercial, institutional, and industrial structures due to a wide range of perils; Prepare scopes for remediation and/or design documents for repair and/or strengthening of existing structures; Prepare clear, concise, cohesive, accurate, and defensible reports; Communicate regularly and directly with a variety of clients; Manage concurrent projects with varying sizes, scopes, client types, and durations; Provide deposition, mediation, arbitration and/or trial testimony. Position Requirements: Strong command of fundamental structural engineering principles; Strong analytical skills and the desire and ability to tackle complex problems; Working knowledge of building codes and ability to conduct independent research of codes, standards, and other technical references; The ability to clearly communicate engineering principles, verbally and in writing, to audiences with varying technical proficiency; Desire and ability to multi-task; Prompt responsiveness to inquiries from peers and clients, sometimes outside of normal working hours; Flexibility with respect to work schedule and travel. Travel is a requirement of the position, occasionally with little advance notice; Desire to continually develop and refine technical knowledge through targeted continuing education. Education & Experience: Bachelor’s degree in civil or structural engineering required; Master's degree or Ph.D. in civil or structural engineering a plus; Five to ten years of structural design experience preferred; candidates with less will be considered; Active Professional Engineering (P.E.) license acquired by examination is required; NCEES record desired; Completion of the 16 hour NCEES Structural exam a plus.

IA Security Specialist

Overview Job Title: IA Security Specialist Clearance: Active DoD Secret Location: Washington, DC Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise – across the organization and around the world. The IA Security Specialist supports the Engineering Team by providing cybersecurity technical expertise and support to develop requirements and ensure compliance. Job Description The IA Security Specialist will: Define and maintain the set of security requirements to be implemented in all systems based on, but not limited to, the following: Federal Information Processing Standards (FIPS) Publication 199, National Institute of Standards and Technology (NIST) 800-53, NIST 800-60, US Department of Transportation (DOT) Information Technology Implementation Memorandum (ITIM), FAA policy, Executive Orders, and OMB mandates. Tailor and review the Acquisition Management System (AMS) Process for Cybersecurity Requirements and Capabilities to allow for rapid response to identified threats and/or vulnerabilities. Establish and review baseline security configuration standards for operating systems and applications used in all systems. Review system configuration and network service change requests to ensure only approved network services are configured for additions (new services), modifications to existing services, and discontinuation of services. Provide technical cybersecurity support to all organizational systems. Review, evaluate, and make recommendations on Systems Security Authorization documents (Security Assessment Reports, System Security Plans, System Contingency Plans, System Characterization Documents) to determine if risk is accurately portrayed and/or assessed. Conduct Gap Analysis to accurately document whether additional FIPS-199 controls are applicable. Review and evaluate POA&M funding requests to determine if the proposal remediates or mitigates risk to an acceptable level and provide recommendation based on priorities, risk, and current world events if the request should be funded. Collaborate with System Owners to address any cybersecurity concerns or questions. Create and present risk summaries to management to show the current risk and recommendations for acceptance, corrective actions, deferral, or disconnection(s) required to address the cybersecurity concerns. Review and analyze POA&M to determine if the data effectively supports risk mitigations and make recommendations for improvements for the systems security. Minimum Requirements Bachelor's Degree in information assurance, information technology, computer science, or a degree in a related field Minimum of 10 years of experience Possess applicable industry certifications such as CISSP, CISM, or Security Must able to obtain Federal Suitability More Information MON At Foxhole Technology, we are committed to pay transparency as required by law, for our applicants and employee-owners. The salary range for this position is $115,000-$127,0000. Actual compensation will be determined based on a number of factors as permitted by law. Foxhole Technology offers a competitive benefits package for our employees and their dependents, including health, dental, and vision care, paid leave, retirement plans (401K, Roth, and ESOP), life and disability insurance, flexible spending accounts, and education and training assistance. Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise. Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.

PRINCIPAL SYSTEMS ADMINISTRATOR/ ARCHITECT III - ROY UT AND HUNTSVILLE AL - Secret or higher - 15394

Seeking a well-qualified Staff Systems Administrator to join its dynamic team of technical professionals in the Roy, Utah or the Huntsville, Alabama area in support of the Sentinel Program. Responsibilities will include but not be limited to the following: Perform as Staff Systems Administrator for a medium-to-large-sized government contract. Lead Team as a Subject Matter Expert in the areas of: Windows, VMWare, Horizon VDI, Enterprise Implementation, Migration, and Maintenance. Communicate effectively at all levels of the organization, with internal and external customers, in written and oral format. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Support multiple networks; ensure necessary administration tasks are completed. Work closely with System Engineering and other team members to develop recommended system improvements, upgrades, and solutions. Develop and recommend and implement system enhancements to improve performance and reliability of systems, including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Administer backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Make recommendations to purchase hardware, software, and system components. Interact, meet, discuss, and troubleshoot issues with team members, suppliers, customers, and vendors. Lead Team with your expertise in Security Technical Implementation Guide (STIG) compliance and IA accreditation. Maintain security audit and logging information on all networked and standalone computers in a classified environment as directed by the Information Systems Security Manager (ISSM). Develop security documentation for input to Computer Security. Report project status as required for all recurring and non-recurring efforts. Provide end of day and end of week task status to management. Obtain and analyze internal and external customer requirements, recommend equipment and software as needed, and oversee system implementation and accreditation. Navigate complex system configurations and implement enhancements that will improve the performance, reliability, and security of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Develop and document technical processes and procedures as needed. Ensure necessary administration tasks are completed, and direct others as necessary. Analyze internal or external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis Make recommendations on how to purchase hardware, software, and system components. Adhere to strict Information Systems security guidelines in all cases Basic Qualifications Bachelor's degree with 12 years of relevant experience; OR Master's degree with 10 years of relevant experience; OR PhD with 8 years of relevant experience; 16 years of relevant experience may be considered in lieu of a degree. Expertise in Windows, VMWare, Horizon VDI, Enterprise Implementation, Migration, and Maintenance. Expert in PKI (Certificate Authority) design and implementation Expert in infrastructure architecture and design Expertise in Security Technical Implementation Guide (STIG) compliance and IA accreditation. Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, (STIG), JAFAN, or JSIG information system environments Must have a DOD 8570 IAT Level 2 baseline certification. Security CE, CySA, CCNA security, GSEC, SSCP, or higher-level security certification; certification must be maintained as a condition of continued employment. Network design and implementation experience with Cisco and HP switching and firewalls. Storage Area Network (SAN) and Network Attached Storage (NAS) design and implementation experience Experience with cryptological devices (KG-175, KIV-7, KGR-42) technologies. The ability to be granted special program access (SAP/SAR) within 1 year of hire date. Must be eligible to obtain a TS Clearance within a reasonable timeframe following hire. Windows Domain architecture experience. Experiences in scripting and Automation (Ansible) Ability to lift equipment weighing up to 40 pounds. Work after hours and weekends as needed. Preferred Qualifications Current active S/TS security clearance at time of application. VSAN design and implementation experience Knowledge in Linux/Unix administration

Embedded Software Engineer 2 - LINTHICUM MD- Secret or higher- 15383

Embedded Software Engineer to support our Software and Digital Technologies department. As a member of the SW&DT department you’ll work in a fast-paced team environment alongside systems, firmware, and hardware engineers to make our technologies a reality. This position will serve on-site at Aviation Blvd West Building in Linthicum, MD. Responsibilities: • Support the planning, development, and testing of a surface Navy electronic warfare system. • Communicate project status to the Integration and Test (I&T) IPT Lead. • Use software development and collaboration tools like VS code, Jenkins, JIRA, BitBucket/GIT, Nexus, and Confluence. • Collaborate with systems engineers to support system level integration testing. • Implement software changes in C++ to port existing software to new hardware. • Unit test software changes with system hardware. Basic Qualifications for Software Engineer: • Bachelor's degree in a STEM discipline with 5 years of experience • Experience with C++ - 5 years. • Experience working on radio frequency systems • Experience with digital signal processing • Experience working with real-time embedded systems using VxWorks operating system • Demonstrated problem solving and troubleshooting skills • Experience conducting unit testing with hardware in the loop • This position requires the applicant to be a U.S. citizen • Must hold an active SECRET clearance Preferred Qualifications for Software Engineer: • Working knowledge of standard test equipment: network analyzers, oscilloscopes, waveform generators, synthesizers, digitizers, and/or signal analyzers. • Prior experience with Electronic Warfare system software development • Experience with Electronic Warfare techniques and signal processing

Client Solutions Representative - Premium

ID: 570392 Location: Norfolk Va, US Client Solutions Representative - Premium Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary The Client Solutions Representative at CMA CGM acts as the frontline advocate for our clients, ensuring their logistics needs are met with efficiency and professionalism. The position will leverage understanding of international trade, import/export regulations, and supply chain processes to provide top-tier support and solutions. The position is crucial for expediting all customer needs, whether complex or simple, to prevent service failures and ensure a positive customer experience. Responsibilities include analyzing information across various system platforms in a business-to-business contact center environment, including both written and on phone communication, in order to address client inquiries and drive issue resolution. We are seeking professionals who are passionate about customer service, possess exceptional communication skills, and have the ability to generate innovative solutions to problems. Must be willing to work Monday through Friday, 11am - 8pm. Functions & Duties • Answer incoming calls and customer service emails within the allotted KPIs ensuring customers receive tier 1 level customer service; cultivating a strong rapport with customer base by personalizing each call. Provide notices or other information to customers as applicable. • Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers. • Liaison between external and internal customers for issue resolution, expediting all customer issues with high sense of urgency and reduce service failures. Ensure communication is clear and detailed to limit delays or misunderstanding amongst parties. • Update tracking reports, assist in problem resolution including damaged cargo, lost containers, etc. Run monthly reports including MQC, aging, dwell, etc. • In the event of service failures conduct a root cause analysis to find out what caused the customer's problem and coordinate a prompt recovery response by working with the customer and internal CMA CGM associates. • Seek and attend training opportunities to grow. Seek opportunities to increase knowledge and collaborate to improve processes. • MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED Knowledge, Skills, Abilities • Basic understanding of U.S. and world geography • Working knowledge of international shipping preferred • Exceptional customer service skills, phone etiquette skills, and delivery in a high call volume environment. • Demonstrates a mindset that clearly recognizes, specifically in tone and approach, the importance and sensitivity of our customers. • Excellent verbal and written communication and interpersonal skills. • Strong organization & time management abilities. • Ability to multitask and handle a fast-paced working environment. • Ability to continuously learn in an environment that is constantly evolving. • High level of analytical, problem-solving, critical thinking abilities to synthesize data from disparate groups and identify potential solutions to difficult customer problems. • Ability to work staggered hours as needed for departmental coverage. • Proficiency in the use of standard office computer applications, e.g. Microsoft Office Suite (OneNote experience is a plus); Flexibility to simultaneously utilize a wide range of systems and applications, from legacy to leading-edge, to drive change. Qualifications Education Required/Preferred Education Level Description Required High School Diploma or GED Preferred Bachelor’s Degree Work Experience Experience Years of Experience General Experience 1-3 years Familiarity with a high-volume call center environment Flexibility and able to work in a team environment Business-to-business sales or relationship management Proficiency with customer relationship management (CRM) software, logistics management systems, and other relevant technology platforms used in the logistics industry Experience in handling and resolving conflicts, both with customers and within teams, to maintain a positive working environment and customer satisfaction. Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected] Nearest Major Market: Hampton Roads

Manufacturing Engineer

Job Title: Manufacturing / Process Engineer Location: Raynham MA Job Summary: Supports manufacturing and tooling operations through hands-on investment casting activities, tooling documentation, metrology reporting, and project tracking. Contributes to process execution, technical documentation, and cross-functional project coordination while supporting additive manufacturing and lab-based activities. Key Responsibilities: Execute investment casting operations including wax injection, wax assembly, grinding, and related shop-floor processes. Develop and maintain tooling history databases and project tracking tools to monitor progress, risks, and roadblocks. Prepare and review technical documentation such as CMM verification reports, mold qualification reports, and technical service requests. Interpret, review, and balloon engineering drawings; verify accuracy of Device History Records (DHRs). Perform laboratory activities including preparation of chemical baths, post-processing of 3D-printed wax parts, silicone mold fabrication, and laser etching. Support project reporting and communicate status updates to engineering leadership Experience & Qualifications: 3–5 years of hands-on experience in manufacturing, tooling, investment casting, or additive manufacturing environments. Experience working with engineering drawings, CMM data, and manufacturing documentation. Exposure to lab-based manufacturing processes and cross-functional project support activities.

Lead Maintenance Technician Hampton VA

Position Purpose: The Lead Maintenance Technician is responsible for overseeing and performing a wide range of skilled maintenance and repair tasks to ensure the safe, efficient, and continuous operation of facility systems. This position leads daily maintenance operations, including HVAC, electrical, plumbing, carpentry, painting, and general building upkeep. The Lead Technician serves as a hands-on expert and provides guidance to maintenance staff, ensuring work is performed in compliance with safety standards, regulatory codes, and organizational policies. This role plays a key part in maintaining a safe, functional, and well-maintained environment for all building occupants. Primary Duties: Lead and perform the installation, maintenance, and repair of HVAC, electrical, plumbing, and other building systems. Perform general maintenance duties including carpentry, painting, and minor construction tasks. Provide technical guidance to other maintenance staff and ensure all work is completed safely and efficiently in compliance with applicable codes and standards. Reconfigures, installs, positions, and remounts' modular office and space (e.g. furniture, wall panels, work surfaces, storage bins, lighting, cabinets, etc.) to accommodate user needs and maximize office space using various hand, power and specialty tools, dollies and hand trucks. Interacts with contractors who perform maintenance and services for VersAbility Resources when necessary. Assists with fire safety and training for VersAbilitys facilities. Inspects buildings and other structures to determine functional systems and detect malfunctions and needed repair making notes and recommendations using a pre-established check sheet. Assist in evaluating short/long term needs in relation to major projects and property improvements. Attends and participates in training opportunities and seminars relevant to this position. Assists the Facilities Manager as required and acts in his capacity during absences. Responds to after hour maintenance requests and initiates or performs Maintenance response as required. Member of the Emergency Preparedness Response Team Performs other related duties as assigned. Education: High School diploma; HVAC certification or Electrician trade school or technical college; EPA Certification. Experience: Minimum of 2 years field experience in building maintenance primarily in HVAC or Electrician capacity. VersAbility Resources Inc. is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran PI281420283

Director of Infrastructure

Director of Infrastructure Director of Infrastructure Job Description: This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organizations business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment. Manages diverse technical teams encompassing open systems (Linux and Windows), networking, CloudOps, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the companys infrastructure capabilities effectively enable current and future business objectives. Director of Infrastructure Minimum Qualifications: Bachelors degree in computer science or related field 8 years of progressive experience in IT infrastructure operations 5 years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization. 5 years experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking. 5 years experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs). Director of Infrastructure Preferred Skills: Ability to successfully drive automation, process improvement, and operational excellence initiatives Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP). Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations. Project management skills Director of Infrastructure Key Responsibilities: Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments. Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems. Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs. Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability. Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments. Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues. Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events. Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications. Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives. Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services. Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities. Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement. Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources. Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability. Ensure ongoing compliance with corporate, regulatory, and security requirements. Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization. Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders. Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy.