General Manager Pain Management Clinic & Ambulatory Surgery Center
Job Description Job Description Our Mission We are dedicated to improving the quality of life of patients suffering from acute and chronic pain through evidence-based treatment, compassionate care, and efficient surgical and clinical services. We are looking for a leader who can bring structure, accountability, and operational excellence to our organization while ensuring that every patient feels respected, informed, and cared for throughout their treatment journey . We are seeking an experienced and highly organized General Manager to oversee the daily operations of a growing Pain Management Clinic and affiliated Ambulatory Surgery Center (ASC) . The General Manager will be responsible for coordinating and supervising all non-physician personnel, optimizing operational performance, ensuring regulatory compliance, and fostering a culture of exceptional patient care, professionalism, and accountability . The primary goal of this position is to ensure that every department functions efficiently and cohesively so that patients receive safe, timely, compassionate, and high-quality care at every point of contact. Key Responsibilities Operational Leadership Direct and oversee the daily operations of the pain management clinic and ASC. Develop and implement systems, workflows, and standard operating procedures to improve efficiency and reduce operational bottlenecks. Monitor clinic and surgery schedules to ensure appropriate staffing and patient flow. Coordinate communication between physicians, clinical staff, administrative staff, billing personnel, and ASC personnel. Staff Supervision & Development Supervise front office, clinical, billing, scheduling, and ASC support staff. Conduct hiring, onboarding, training, performance evaluations, and corrective actions when necessary. Promote teamwork, professionalism, and a patient-first culture. Ensure employees understand and follow company policies, safety standards, and regulatory requirements. Patient Experience Champion exceptional customer service and compassionate patient care. Address patient concerns and resolve complaints in a timely and professional manner. Monitor patient satisfaction trends and implement improvement initiatives. Ensure patients receive clear communication regarding appointments, procedures, insurance, and follow-up care. Financial & Administrative Oversight Monitor operational expenses and identify opportunities for cost savings. Review productivity metrics, scheduling efficiency, and revenue cycle performance. Collaborate with leadership and accounting personnel on budgeting and financial planning. Ensure accurate documentation and reporting across all departments. Compliance & Quality Assurance Maintain compliance with HIPAA, OSHA, CMS, AAAHC/Joint Commission (as applicable), and state regulatory requirements. Support quality assurance and risk management activities for both the clinic and ASC. Ensure proper credentialing, licensure, and training records are maintained. Participate in audits, inspections, and accreditation activities as needed. Qualifications Required Bachelor’s degree in healthcare administration, business administration, nursing, or a related field or equivalent healthcare management experience . 3–5 years of healthcare management experience , preferably in a physician practice, surgical center, or multi-site outpatient setting. Demonstrated experience supervising multidisciplinary teams. Strong knowledge of medical office operations, scheduling, billing processes, and healthcare compliance requirements. Excellent organizational, leadership, and problem-solving skills. Strong written and verbal communication abilities. Preferred Experience in pain management, orthopedics, spine care, anesthesia, or ambulatory surgery operations . Familiarity with ASC accreditation standards and surgical workflow. Experience with electronic health record (EHR) and practice management systems. Certification such as CMPE, CASC, or other healthcare management credentials is a plus. Key Competencies Leadership and team development Operational efficiency Patient-centered decision making Conflict resolution Regulatory compliance Financial awareness Attention to detail Ability to manage multiple priorities in a fast-paced environment Success Measures (First 6–12 Months) The General Manager will be considered successful by demonstrating measurable improvement in: Staff accountability and retention Patient satisfaction and service recovery Clinic and ASC workflow efficiency On-time surgery starts and scheduling coordination Compliance readiness and audit performance Communication and collaboration across departments Overall operational stability and effectiveness Work Environment Full-time position Primarily on-site at the pain management clinic and ASC Occasional early morning or extended hours may be required to support surgical operations Fast-paced healthcare environment requiring professionalism, discretion, and adaptability Compensation & Benefits Competitive salary based on experience Performance-based bonus opportunity Health, dental, and vision insurance Paid time off and holidays Retirement plan options Continuing education and professional development support
