Training Specialist - Affordable Housing Operations
Description Training Specialist - Affordable Housing Operations Location: New Albany, OH (Corporate Office) This position will support our Affordable Housing Operations Make a Difference-And Own Your Future Join Wallick Communities, a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000 associates and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role. A Career with Wallick Means Creating Homes for People Who Need It Most: Providing new beginnings for residents seeking affordable, safe and high-quality housing where they can thrive. Pay-on-Demand: access your money as you earn it. Exceptional Benefit Package: Health, dental, vision insurance effective within 2 weeks of starting your new job, paid time off, gym membership reimbursement, paid parental leave, 401K, and more! Work-Life Balance: Paid time off, including paid parental leave. Learning & Support: A supportive team that cares about your continued development, well-being and professional growth. Resident Stories That Stay with You: From Henry, who moved into his first-ever home, to Jaci, whose stay at a Wallick community allowed her to achieve homeownership and graduate college, kickstarting her dream career. Work-Life Balance: Paid time off, including paid parental leave. Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people. Employee Owned, Resident Focused: As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability. What You'll Do: The Training Specialist - Affordable Housing Operations plays a vital role in developing and delivering training to Wallick's Affordable Housing associates. This role creates authentic, engaging learning experiences that build practical skills and change on-the-job behaviors by creating and delivering training in a variety of formats - including in-person, virtual, and computer-based training sessions. This position collaborates with operations leaders and subject matter experts to ensure that training solutions are aligned with business goals, operational realities, and associate development needs. Qualifications Required: 4 years of experience in training, instructional design, or associate development, preferably in property management, maintenance services, or customer-facing operations. Experience creating and delivering training across diverse modalities (classroom, virtual, and self-paced). Knowledge of affordable housing operations, maintenance practices, leasing, or compliance is strongly preferred. Familiarity with Learning Management Systems (LMS), SharePoint, and tools like Captivate or Camtasia is a plus. Strong facilitation and communication skills; comfortable training in both group and 1:1 settings. Highly organized and able to manage multiple projects and training rollouts simultaneously. Ability to adapt training approaches to meet the unique needs of our AHO associates. Must be self-motivated, collaborative, and deeply committed to associate success Licenses/Certifications: Certifications in training or instructional design (e.g., ATD, DISC) are a plus. OSHA, maintenance, or housing compliance-related certifications are a plus Functions and Responsibilities: Partner with Affordable Housing leaders to identify training needs and performance gaps across field roles. Design and deliver impactful training for Maintenance Technicians, Community Managers, Leasing Agents, and other site-level staff. Develop course materials, job aids, and learning paths to support both onboarding and ongoing skill development with an emphasis on experiential learning. Facilitate training sessions and materials in various formats: live workshops, virtual classrooms, computer-based modules, and physical training binders. Maintain and manage courseware in the Learning Management System. Collaborate with subject matter experts to ensure training content is accurate, relevant, and engaging. Track training completion and effectiveness; support reporting on key learning metrics. Support the evolution of a learning culture that empowers team members and improves resident outcomes. Evaluate the effectiveness of training through surveys, assessments, and feedback loops. Stay current with industry's best practices and recommend updates to training strategy. Assists with initiatives to increase organizational and individual performance. Perform other duties as assigned At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values guide everything we do: Care - We show compassion and respect for everyone. Character - We do the right thing, even when no one is looking. Collaboration - We work together to achieve mor e. At Wallick, we celebrate Diversity, Equity, Inclusion Belonging (DEIB) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day. For nearly 60 years, it has been at the core of our organization's culture that all Wallick associates come to a safe and inclusive place to work. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Join Us and Become an Employee-Owner! If you're ready to make a difference in people's lives while securing your financial future, apply today! Employment is contingent upon passing a pre-employment background check and drug screen.
