Honda Acura Master Brand Certified Tech Needed | Up to $20k Sign-on BonusRelo!

Pay: $60,000.00 - $140,000.00 per year Job description: Are you an experienced, OEM Certified Acura or Honda Master Certified Technician looking to start an amazing new opportunity in the heart of Charlotte, North Carolina? Do not miss this once-in-a-lifetime chance to start a new lifestyle and grow your career! Hendrick Automotive Group is the largest privately owned dealership group in the USA with 100 dealerships nationally is looking to grow its team with experienced, brand-certified technicians. Up to $10,000 Sign-on and $10,000 Relocation for qualified candidates. Bonus varies and is contingent on each applicant's experience and OEM dealership credentials We are opening an all new Acura Dealership and we are looking to add to our team in beautiful Charlotte, NC. Our dealerships are fully equipped with the newest equipment and air-conditioned to maximize our technician's opportunities. North Carolina offers an affordable cost of living, four-mild seasons, nearby boating, fishing, hunting, and is hours from ski-slopes to the West and beaches to the East. It’s also home to the NHL, NBA, NFL, and NASCAR Teams! In addition to unlimited pay-potential, Hendrick Automotive Group offers no-premium healthcare to our full-time employees, no-premium vision and dental care (after 3 years), 401k program with match, and an unmatched winning culture! Apply today to learn more! In addition to unlimited pay-potential, Hendrick Automotive Group offers no-premium healthcare to our full-time employees, no-premium vision and dental care (after 3 years), 401k program with match, and an unmatched winning culture! Apply Today to learn more! Why our Technicians Choose Hendrick ( https://youtu.be/Y-THV3C1b94): Aggressive performance Based Pay Plans Sign-on bonus Paid relocation to Charlotte, NC Brand new State of the art facilities Paid healthcare premiums Generous paid time off/ vacation and sick days. ASE Tuition Certification Reimbursement Paid Factory Training 50/50 Uniforms Catastrophic Tool Insurance Largest privately owned auto group in the country, Great career growth potential What our technicians do: Examines customer vehicles. Identifies necessary vehicle repairs and maintenance. Maintains CSI at or above company standards. Estimates cost of repairs. Performs vehicle repairs and maintenance. Documents services performed. Performs services efficiently and according to dealership guidelines. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Production - Filler/Packer.

Production/Filler-Packer | $16.00/HR Schedule- Monday-Thursday 6AM—5PM (some Saturdays when needed) A local company in Willis is searching for Production/Filler-Packer Associates to assist in daily production and packaging of products. This is a temporary assignment with long term possibility for the right fit in a non-climate-controlled facility. Interested candidates please send updated resume to: [email protected] Responsibilities: Clean and set work area Packaging Inventory Operate forklift Material/chemical handling Perform other duties as assigned Requirements: Experience with hazardous materials preferred Ability to follow ISO procedures Organized Excellent attendance Ability to stand for long periods of time Apply online or at our office: Express can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. Three Ways to Apply: (choose one) Resumes may be emailed to: Latrisha.Jones @ExpressPros.com or [email protected] Call our office (936) 760-1771 Visit out office: 2816 Interstate 45 North Suite 100 Conroe, TX 77303 Walk ins: Monday-Friday from 9AM-2PM Please bring your identifications for your I-9 form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents (click on link for more information) About us: Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including: Administrative Light Industrial Skilled Trades Professional positions We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information. Vanessa is eager to serve as your contact for this position, as well as many others in our area. Take the first step toward your success. Apply with Express today! https://www.expresspros.com/ConroeTX/Job-Openings.aspx

Warehouse Worker-Lift Truck Operator- 3rd shift

Penske Logistics is looking for warehouse associates to become part of an excellent team. This is a great opportunity for individuals who are safety conscious and have a pleasant, outgoing attitude who want to excel in a warehouse environment. Why is Penske Logistics for you? We take pride in offering a competitive wage and great benefits including: Pay : $18.25/hour, plus a $1.00 shift differential Openings: 3 rd shift: 11:00 PM-7:00 AM (Sunday-Thursday) Additional Benefits: • Paid Time Off • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • 401K • Associate Referral Program • $125 Boot allowance after 90-days of employment Job Responsibilities: • Accurately match numbers & letters • Accurately stage and sort products for loading • Loads and unloads trailers • Opens and closes dock doors • Maintain a clean and safe work area • Sorts and places parts in racks or other designated areas • Pulling of manual dock chain • Stacks cardboard boxes and pallets • Move materials within the warehouse • Complies with all safety requirements • Package or kit finished product for shipping (shrink wrapping, boxing, labeling) • Electronically scan products using a warehouse management system • Quality control • Ensure damaged products are identified and removed when received • Complete daily logs • Communicate with associates from other shifts • Attach identifying tags to containers, or mark them with identifying information • Read work orders or receive oral instructions to determine work assignments and material and equipment needs • Record numbers of units handled and moved, using daily production sheets or work tickets • Assemble product containers and crates, using hand tools and precut lumber • Pack containers and re-pack damaged containers • Reads production schedule, customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed • Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to production workers or assembly line • Assembles customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department • Weighs or counts items for distribution within plant to ensure conformance to company standards • Uses computer to enter records • Prepares parcels for mailing • Maintains inventory records • Operate forklifts, pallet jacks and a variety of warehouse mechanical equipment (where applicable) • Operate forklifts or pallet jacks to transport stored items from warehouse to plant or to pick up items from several locations for shipment (where applicable) • Other projects and tasks as assigned by supervisor Qualifications: • Sit Down Forklift preferred. • High school diploma or equivalent preferred • Proficient reading skills and ability to follow directions required • Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, flexible, excellent with numbers and time management skills required • Flexible to work overtime preferred • Ability to work in non-climate-controlled conditions required • Regular, predictable, full attendance is an essential function of the job • Ability to work independently, customer service, multi-tasking skills, organizational skills, flexible, and time management skills required • Willingness to work the required schedule, work at the specific location required • Complete a Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. This position is designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to remember and understand certain instructions, guidelines, or other information. The associate must be able to see and verbally communicate. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. -While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Warehouse Job Family: Warehouse Address: 247 Norwest Dr. Primary Location: US-OH-Clyde Employer: Penske Logistics LLC Req ID: 2601331

Experienced RN - Registered Nurse (Levels 1-3) - Mother Baby - Nights

Position Title: Experienced RN - Registered Nurse (Levels 1-3) - Mother Baby - Nights Department: Mother Baby Unit Job Description: *Registered Nurse positions are available at levels I, II, or III, depending on experience and education.* New to OU Health? Ask your recruiter about our competitive total rewards package including a $10,000 sign-on bonus! General Description: An OU Health Registered Nurse (RN) I works under general supervision, providing the highest quality of care to patients in a hospital setting with health problems ranging from simple to complex. They model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning , and valuing Teamwork . RN I represents the nurse who is a novice or an advanced beginner advancing to competent. While advancing from novice to competent, the nurse relies on rules rather than principles which are independent of specific situations. The advanced beginner may have enough real experience to begin to formulate principles. Essential Responsibilities Aligns behaviors with OU Health values and maintains nursing professional practice standards. Assumes responsibility for an assigned patient or group of patients. Documents patient responses to nursing interventions and prescribed medical treatments, noting all changes in physician order on assigned patients. Assists physician in the examination of patients and in performing minor diagnostic procedures and treatment. Obtains and monitors physiological data of patients, observes the physiological manifestations of patients, and intervenes when necessary. Administers medication as prescribed. Initiates, regulates and monitors intravenous infusions and blood products. Delivers patient care safely and competently. Resolves patient complaints in a timely manner in accordance with policy and in collaboration with support staff. Informs patient and family of hospital procedures and shares care plan during the time of care and at the time of discharge. Makes referrals regarding patient care needs to appropriate personnel. Fosters a growth mindset through seeking mentorship, remaining open to coaching and feedback, and maintaining professional certification(s)/licensure in order to perpetually develop and uphold the skills required for proficiency within the nursing profession. Develops a professional career plan and establishes personal, performance goals in alignment with enterprise-wide metrics, frequently measuring progress with department leadership. Fosters an inclusive workforce where individual differences are valued and maximized to achieve OU Health’s winning aspiration. Delegates tasks to clinical support staff as needed. Performs other duties as assigned. *Minimum Qualifications (RN I): Education: Associate's or Bachelor's Degree in Nursing. Experience: 0-3 years of experience in patient care as a Registered Nurse. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. *Minimum Qualifications (RN II): Minimum Qualifications Education: Associate's or Bachelor's Degree in Nursing. Experience: 3-5 years of experience in patient care as a Registered Nurse required. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. *Minimum Qualifications (RN III): Minimum Qualifications Education: Bachelor's Degree in Nursing required. Master's Degree in Nursing preferred. Experience: 5 years of experience in patient care as a Registered Nurse required. License/Certification/Registration: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)). Basic Life Support (American Heart Association) certification required upon hire. Specialty certification(s) preferred. Knowledge, Skills, Abilities Knowledge of basic professional nursing theory, practices, techniques, and procedures. Ability to organize, plan, coordinate, and evaluate nursing services and apply nursing techniques. Ability to maintain civility and good working relationships with other employees. Ability to respond effectively to cultural and language needs of patients and visitors. Skilled in computer applications designed to ensure quality and safety measures for patients. Ability to establish and maintain integrity and trust with patients by advocating in the patient’s best interest. Ability to engage and manage conflicts and disagreements in a constructive manner. Ability to maintain compliance accreditation with local, state, and federal regulatory standards. Ability to foster an inclusive workplace where diversity and individual differences are valued and maximized to achieve the vision and mission of the organization. Strong written and oral communication skills characterized by candor, openness, integrity, and ability to be diplomatic. cb Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

Custodian/Driver – Contracts General

Primary Responsibility / Summary Performs full range of custodial services at Contract locations. Drives Company Vehicles and staff to contracted locations. Essential Duties & Responsibilities Performs daily cleaning tasks as assigned, including floor stripping and waxing, window washing, pressure washing and restroom cleaning. Maintains clean and sanitary conditions throughout. Maintains custodial equipment and supplies in neat, orderly condition. Interacts cooperatively with personnel and customers. Immediately advises supervisor when Government staff directs changes in contract requirements. Perform local travel (25%) as required; may drive a personal vehicle or a site-specific company vehicle. Must maintain a valid driver’s license and state-required auto insurance, with driving records that meet the company’s insurance standards. Additional Duties & Responsibilities Other duties and special projects as assigned. Education & Experience No prior experience or training. Shift flexibility and overtime when needed. Ability to work with minimal supervision. Punctual and dependable attendance. Other Qualifications Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. Pre-Employment Testing 8 Panel Drug Screen Background Check Motor Vehicles Record

Sales & Leasing Specialist

Acura of Pleasanton Location: 4355 Rosewood Dr, Pleasanton, California 94588 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Meets dealership sales goals. Greets customer and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on demonstration drive. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, and discount. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. Arranges for delivery and registration of vehicle. Researches availability of models and optional equipment. Engages in business development. Addresses customer concerns. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5 years Education/Experience: Prior sales and/or customer service experience desired. Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Requirements: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. The Salesperson Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit . Please click here to view the CPRA Job Applicant Privacy Notice: CPRA Job Applicant Privacy Notice Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .

Accounts Receivable Collection Specialist

Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a positive, mission-driven culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers. The Accounts Receivable Collection Specialist ensures timely and accurate processing of incoming payments and maintains financial records related to customer accounts. This role supports the financial health of the organization by managing billing, collections, and reconciliation processes. Success in this role is defined by maintaining low days sales outstanding (DSO), accurate ledger entries, and effective communication with internal and external stakeholders. This position will be hybrid, part remote and part time in the office in Albuquerque, NM. Schedule: Full-time, Monday-Friday. Compensation: Pay range starts at $18.75 per hour, depending on experience; experience not required Benefits: Comprehensive medical, dental and vision benefits Life and long-term disability insurance are provided at no additional expense to the employee Paid time off (PTO), including holidays Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent Education reimbursement Employee assistance program Wellness program Among others Responsibilities What You Can Expect: Billing & Invoicing • Generate and distribute customer invoices in accordance with contract terms and billing schedules. • Review billing data for accuracy and resolve discrepancies prior to submission. • Maintain records of invoices and payments in the accounting system. Collections & Customer Communication • Monitor aging reports and follow up on overdue accounts via phone and email. • Collaborate with customers to resolve payment issues and negotiate payment plans when necessary. • Document collection efforts and escalate unresolved issues to management. Reconciliation & Reporting • Reconcile customer accounts and apply payments accurately. • Prepare monthly AR reports and assist with audit requests. • Identify and report trends in payment delays or disputes. Compliance & Process Improvement • Ensure compliance with company policies, GAAP, and applicable regulations. • Recommend and implement process improvements to enhance AR efficiency. • Maintain confidentiality of financial data and customer information.

Project Manager - EDU / Historical projects - Franklin, TN

One of Tennessee's oldest General Contractor's is experiencing rapid growth and offering a clear pathway for career advancement. Consistently recognized for its top-rated company culture, with an impressive backlog of repeat business. Client Details Our client is a well established general contractor in Tennessee recognized for their quality of work and exceptional leadership. With a focus on innovation, responsibility, and client satisfaction, this general contractor has a strong backlog of repeat clients and upcoming projects; hence why we are looking to grow their team with a Project Manager. Specializing in large commercial projects, EDU, Health care, and Hospitality, they offer exciting and challenging opportunities that promote personal and professional growth. Description Run/manage project from start to finish Oversee Subcontractors and full construction project on a daily bases Coordinate subcontractors, architects, inspectors, and suppliers to resolve any problems with materials or methods. Establish and maintain an effective and professional on site working relationship with Owners, Architects, Consulting Engineers and other parties related to the project. Enforce a safe work environment, practices and culture on the project. Profile 5 years of Commercial Construction experience Strong knowledge of MEP & FP, and mission critical systems Completed Commercial projects greater than $5M (please include a list of projects completed with resume) Efficient in MS Project, Bluebeam, and Microsoft Outlook Job Offer Generous compensation package Full medical, dental, and health benefits 401k package Bonus incentives, company vehicle and monthly expenses. Company Vehicle MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

CNC Manufacturing Engineer - Aerospace - Windsor, CT

In this role you will have the opportunity to work on high tech machinery to fulfill customers needs. You will get to work with programming on CNC machines to produce the highest quality products. Client Details My client is a aerospace & defense manufacturing company located in Windsor, CT that prides itself on its innovative and continuous improvement approach to manufacturing. The company utilizes technology that isn't found anywhere else in New England and offers extensive learning and growth opportunity throughout the organization. Description You will report directly into the Director of Engineering and have the opportunity to: Develop and optimize CNC machining processes, including tooling, fixtures, and programming for multi-axis machines. Create and refine CNC programs using CAD/CAM software, ensuring compliance with specifications and quality standards. Analyze workflows to enhance productivity, reduce cycle times, and minimize waste. Collaborate with design engineers to ensure manufacturability, providing DFM input. Lead troubleshooting and root-cause analysis, implementing corrective actions. Assess and select CNC equipment, tooling, and technologies for production. Maintain process documentation, including work instructions and SOPs. Train and mentor staff on CNC processes, best practices, and quality standards. Support Lean Manufacturing initiatives, including 6S, Six Sigma, and Kaizen. Ensure compliance with safety, environmental, and regulatory requirements. Profile A successful candidate will have: 5-10 years CNC programming/machining experience Hands on experience with CNC programming, setup, and operation CAD/CAM software experience Siemens NX programming skills Multi-axis CNC machinery skills (3,4,&5 axis mills & lathes) GD&T and ANSI y14.5 understanding Job Offer The candidate will receive: Competitive salary and potential for salary growth Comprehensive benefits package, including health insurance, retirement plans, and vacation/sick leave Opportunities for professional development and career advancement A positive work environment that values collaboration and innovation Work-life balance and flexible scheduling options Access to cutting-edge technologies and resources Engaging and challenging projects that foster skill development Supportive and inclusive company culture Networking opportunities within the industry Potential for performance-based bonuses or incentives MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Mgr Applications

Job Summary The IT Application Manager – Customer Service is responsible for the overall management and strategic oversight of the organization’s Contact Center as a Service (CCaaS) platform. This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement. The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies. Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application. Set clear goals, objectives, and performance expectations for the team. Coach, mentor, and develop team members, enabling their professional growth. Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security. Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables. Establish and enforce application governance practices, including change management, release management, and documentation. Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime. Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality. Act as a liaison between IT and other business units, facilitating effective communication and understanding. Coordinate with IT teams and stakeholders for smooth project execution and post-launch support. Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation. Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics. Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements. 10% domestic travel is expected for this role. QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field. Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies. Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya). Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems. Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment. Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social). Experience with workforce engagement tools – WFM, QM, analytics dashboards. Experience with automation, RPA, or AI/virtual agents in the contact center. Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR). Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams. Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution. Experience managing project delivery, including upgrades, migrations, or new feature rollouts. Budget planning and license/contract/vendor management related to contact center systems. Experience collaborating with business stakeholders to translate service goals into technical solutions. Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these. Excellent problem-solving, communication, and stakeholder management skills. DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $134,000.00 - $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.