Area VP Resort Operations - South FL & Caribbean
Relocation Benefits Available Position Summary Functions as strategic business leader of a designated Market consisting of several resort properties. Primary areas of responsibility include leading teams with purview over hotel/resort operations, association governance and compliance, delivery against financial targets, physical asset management, workforce management, and leadership development. Works with Regional Vice President, General Managers, and other business partners to develop and implement strategies to ensure resorts meet brand standards, targets guest/owner needs, ensures associate satisfaction; and focuses on growing revenues and maximizes financial performance. Develops and implements market-wide strategies that deliver products and services to meet or exceed the needs and expectations of owners, guests, and associates. Responsible for the overall strategy and outcomes for the relationship with the Homeowners’ Associations and Owners to include the HOA Board of Directors. Expected Contributions CORE WORK ACTIVITIES Managing Profitability and Operational Budgets Lead and facilitate the delivery of sustainable business results against growth and profitability objectives. Supports operations teams in their focus on the critical components of operations to drive guest satisfaction and the desired financial results. Reviews of financial reports and statements to determine how operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Strives to meet and exceed financial goals without compromising guest or associate satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Managing Property Operations Ensure strategies and actions to exceed guest expectations and deliver high quality products and services are in place to create owner loyalty and guest satisfaction. Strive to deliver excellent service in all touchpoints. Identify service improvements, anticipate challenges, and create competitive breakthrough strategies and initiatives are implemented and communicates follow-up actions to team as necessary. Ensure core elements of the service strategy are in place to produce the desired results. Tours properties on a regular basis speaking with associates, owners, and guests to understand business needs and assess operational opportunities. Travel 60% South Florida & Caribbean Leading Property Operations Teams Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Establishes a vision for product and service delivery and champions the process to ensure alignment amongst the property leadership teams. Set priorities and drive results through effective organizational management and processes utilizing reliable tools and leveraging resources to include other parts of the organization. Promote an organizational environment that rapidly assimilates new information to improve business performance through assertive leadership and create a culture of candor. Maintains high performance levels by assisting property leadership in the hiring of the best, coaching & developing, ensuring everyone understands the expected contributions, addressing performance issues and aligning performance and rewards. Ensures associates are treated fairly and equitably. Conducting Human Resources Activities Hire, retain and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization. Anticipate future talent needs based on business plans. Develop plans to address skill and resource gaps. Drives leadership development and human capital strategies to develop and support overall business needs. Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. Ensures effective and rewarding associate recognition programs are in place. Ensures effective orientation program for associates to receive the appropriate new hire training to successfully perform their job and that promotes engagement and retention. Ensure associates understand Company, Resort and Departmental expectations and parameters. Communicates performance expectations in accordance with job descriptions for each position. Solicits associate feedback, utilizes an “open door” policy, and reviews associate engagement results to identify and address associate problems or concerns. Observes service behaviors of associates and provides feedback to property leadership. Use all available on the job training tools to train new associates and provide follow-up training as necessary. Ensure associates are cross trained to support successful daily operations. Schedules associates to business demands and tracks associate time and attendance. Participates in associate progressive discipline procedures. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to working within new work structures, processes, requirements, or cultures. Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Integrity: Maintaining and supporting social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. Leading Through Vision and Values: Leading through vision and values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with our core values. Managing Execution Building and Contributing to Teams - Participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with our core values to always go above and beyond and do the right thing. Fostering Inclusion: Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute. Generating Talent and Organizational Capability Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates to achieve department and business objectives. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific challenges. Owner Service - Skill in anticipating and assessing needs, actively looking for ways to help, exceeding expectations for service, and evaluating satisfaction for owners. General Property Operations - Knowledge of the operating principles and practices of all property-specific functions to support successful operations of the overall property (e.g., Front Office, Activities, Housekeeping, Food and Beverage, Retail, Loss Prevention and Engineering/Maintenance). Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way, that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Candidate Profile Education and Experience Preferred 4-year bachelor's degree in Business Administration, Resort and Restaurant Management, or related major; 6 years’ experience with progressive responsibility, leading other leaders in hospitality management operations. Multi-property experience required Vacation ownership experience strongly preferred LI-SW1 imvwcorp Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
