OEM Sales Coordinator I
Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The OEM Sales Coordinator I is responsible for providing full administrative and sales support to Thorlabs’ OEM customer base. The position plays a critical role as part of a team selling structure, working closely with Manufacturing, Sales Teams, and Project Managers, and Engineers, to effectively represent Thorlabs’ capabilities while ensuring a low-friction customer experience. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Prepare quotations, process sales orders, handle invoicing issues, and answer queries from our OEM customers. Ensure organized management of customer open quotes, orders, and planned shipments, working closely with our Order Fulfilment Team, Business Units, and distribution center to deliver goods on time. Manage OEM Customer quote and order management needs effectively and maintain an understanding of purchase contract types available to OEM Customers. Work with internal teams to ensure customer order fulfillment is on time and to the customer expectations. Manage key relationships with Thorlabs OEM customers to support their sales and purchasing needs. Execute various administrative tasks related to supporting the operations and sales department, including reports, customer management using a variety of software tools including Microsoft Dynamic ERP System, CRM, MS Office programs to include but not limited to Excel, Word, and Power Point. Requirements Experience: Minimum 2 years of experience in a similar and progressive position preferred. Education: High School Diploma required, strong preference for Associate or Bachelor’s degree Specialized Knowledge and Skills: Strong experience in Microsoft Dynamics, CRM, Microsoft Office (Excel, Word, Power Point) and communication tools. Strong communication and teamwork skills with the ability to work in project teams to ensure that the customers purchasing needs are well clearly understood at all levels of the organization. Strong multi-tasking skills, attention to detail, and the ability to work independently and ability to shift from one task to another to address changing production priorities. Experience in a customer centric environment, ability to work in a team environment and comply with high quality standards. Ability to read and interpret documents such as procedures manuals, routine reports, and various correspondences. Preferred experience working in an ERP System. Hourly rate for this position is $22.00 - $28.00 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Benefits Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few
