ESIS ProClaim Manager
This position is focused on both the technical claim handling of 1st and 3rd party property, General Liability, Professional Liability and the supervision of a team of claim examiners. In this role you will be supervising and providing oversight to a team of examiners. You will be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement and overall claim strategy. You will represent the company at meetings with clients, management, business partners and in other claim related activities. Duties include but are not limited to: Reviews notices of claim, determines extent and validity of coverage, and screens for qualification for flow process. Determines measures to be taken in absence of coverage or questionable cases. Assigns work to subordinate Claim Examiners. Determines and delegates settlement authority to Claims Examiners, in conjunction with Claims Vice President. Retains higher settlement authority beyond scope of subordinates; may directly settle such cases. Refers cases beyond scope of authority to Claim Vice President. Supervises investigations and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely investigation, and equitable settlement. Establishes loss reserves to reflect probable Company obligation; and reviews and modifies reserves as necessary. Provides direction and counsel by identifying areas of improvement needed. Participates in human resources processes affecting subordinates in assigned unit, conducts Performance Evaluations, implements training and development. Participates in salary administration process. Responsible for recruitment and staffing of unit, in partnership with assigned Recruiter, as vacancies occur. Personally manage certain complex claims and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business. Reviews progress and status of claims with your team and discusses problems and suggested remedial actions. Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims. Informs claimants, insureds/customers or plaintiff attorney of denial of claim when applicable. 10 or more years of experience as a claims professional with prior claims supervision experience with a high degree of specialized and technical competence in the handling of high exposure claims with emphasis on hands-on file and litigation management. J.D. or CPCU designation preferred Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement claims management Best practices. Demonstrates an understanding of team building theory and the techniques of continuous quality improvement and how they apply to ongoing activities. Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives. Excellent communication, negotiation and interpersonal skills to effectively interact with all levels of an organization both internal and external. Strong analytical and problem solving ability. Demonstrated ability to provide consistent superior service to customers. Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards. Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues. Demonstrated strong relational skills particularly in adverse or high-pressure situations. The pay range for the role is $92,300 to $146,900. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS , a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services. ESIS Specialty continually monitors, measures, and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialty applies a balanced approach to claims handling and management and continually refines approach to be sure services are customized, complementary and complete. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
