General Manager
Job Description Job Description COMPANY DESCRIPTION Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today. SUMMARY/OBJECTIVE The Studio Manager oversees operations, sales and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the Studio operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference making experience for both Clients and Team Members. ESSENTIAL DUTIES & RESPONSIBILITIES: · Demonstrate, embrace, exhibit decisions and behavior that embody Pause and the Pause Vision, Mission and Core Values. · Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual. · Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, safety and health standards, Team Member performance, and operational cost-efficiency; as well as on-going review of revenue, timekeeping records, supply, and inventory controls and setting corrective plans when necessary. · Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations. · Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy. · Effectively work with headquarters in a timely manner to ensure all human resources, marketing, public relations/press, purchasing and legal issues/needs are executed as expected and planned. · Ensure that studio operates at the highest standards of quality and safety in each department; all services are performed in a safe and humane manner; conduct safety training each quarter, always promote emergency preparedness and safety with the team; ensure safety standards, workers’ compensation, OSHA compliance and injury & illness prevention programs are adhered to within the Club. · Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members. · Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication. · Maintain optimal staff levels and schedule to meet studio expectations while adhering to budget. · Directly oversee time, attendance and payroll for all Team Members, meeting payroll deadline and documenting as necessary. · Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate. · Always maintain a “photo-ready” studio; ensure the Studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance. · Oversee daily checklists to insure excellence in cleanliness and performance. · Oversee the proper use and maintenance of Studio building, equipment, supplies and tools; follow the proper schedule of preventative maintenance and service agreements; inspect upon completion; contact the appropriate outside service contractor for repairs and maintenance. · Oversee the supply inventory and order as necessary staying within the Studio supply budget. · Oversee retail inventory including, but not limited to, ordering, taking inventory, tagging, and display. · Assist with special projects, events and promotions as needed. · Miscellaneous duties as assigned. REQUIRED EDUCATION AND EXPERIENCE: · College graduate · Three years of management experience · Sales experience preferred · One year of experience in health, wellness, fitness or related industry ESSENTIAL SKILLS High aptitude in problem solving and delivering efficient solutions Excellent communication skills Highly organized and able to multi-task under time constraints Time management Strong customer service and troubleshooting skills Strong leadership skills COMPETENCIES · Passionate about health and wellness · Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance. · Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities and developing solutions. · Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions. · Learning and Adapting: Keeping up-to-date on knowledge specific to Pause. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods don’t work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive. PHYSICAL REQUIREMENTS/ENVIRONMENT: · Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching. · Frequent repetitive movements. · Continuous exposure to moderate noise. · Frequent walking and standing on hard surfaces. · Frequent movement, lifting or carrying of weight up to 50 pounds. · Frequent exposure to dust, chemicals, and cleaning solutions POSITION TYPE This is a full-time position OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employment is at will under North Carolina law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
