Color Factory NYC | General Manager
Job Description Job Description WHO WE ARE Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful. ABOUT OUR TEAM We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again. We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all. ABOUT THE ROLE The General Manager (GM) oversees all aspects of venue operations, ensuring a seamless guest experience, a well-maintained and safe environment, thriving retail operations, and a positive, productive team. This role leads daily operations across guest services, retail, and facilities, upholds high service standards, fosters an inclusive work culture, and collaborates with corporate partners to enhance overall venue performance. ABOUT YOU You believe in strong leadership with a people-first approach, fostering a supportive and high-performing team culture. You believe in and promote the company values, and embody our values in words and actions. You respect and honor the diversity of the entire community. You have excellent communication, problem-solving, and strategic thinking skills. You have the ability to manage time effectively, delegate responsibilities, and adapt to a fast-paced environment. You have a customer-focused mindset with a commitment to delivering outstanding experiences. You inspires others to action and creates meaning for tasks and projects. Motivates through challenge and reward, and celebrates the accomplishments of others. You approaches every challenge with courage and enthusiasm. Is authentic, deliberate, and graciously humble. Inspires others and motivates them to join the cause. You continually considers how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations. You can be counted on to see tasks through to completion. Can operate independently or with others to tie up loose ends and produce a successful outcome in line with company vision and standards. SPECIFIC QUALIFICATIONS Must be 18 years or older Proven experience leading and managing teams in a high-traffic venue or customer-focused environment such as retail, hospitality, or entertainment Solid understanding of venue operations, including scheduling, resource allocation, and compliance with safety and operational standards Demonstrated experience in training and developing staff to enhance their skills and performance Basic understanding of financial management principles, including budgeting, forecasting, and cost control A strong background in delivering exceptional customer service and improving guest experiences Must have open availability, seven days a week Must be able to lift/carry 50 lbs Must be able to stand for long periods of time BENEFITS & PERKSCOMPENSATION PACKAGE Medical (FT Only) Dental and Vision insurance Critical Illness, Accident, and Hospital Indemnity 401k Retirement Plan Employee Assistance Program Paid Safe & Sick Leave and Paternity Leave Commuter Benefits Vacation Policy Paid Time Off Complimentary tickets Shop and Friends & Family discounts Competitive Rates Annual Market Analysis 401k Employer Matching HSA Employer Contributions Student Loan Reimbursements EQUAL EMPLOYMENT OPPORTUNITY STATEMENT We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.
