General Manager (GM)
Job Description Job Description Job Title: General Manager Company Name : TrueGrit Services, LLC Location: Eastern Iowa Reports To: Ownership / Board of Directors Company Size: $ 11,000,000-$25,000,000 Industry: HVAC & Plumbing Services Position Summary: TrueGrit Services is seeking an energetic, high performing, values-driven yet bottom-line focused General Manager to lead a multi-entity HVAC and Plumbing company through its next phase of growth. This role is ideal for a hands-on operator who believes in building a great company and who leads with integrity, energy and a deep commitment to doing what’s right. You’ll be entrusted with honoring legacies, growing teams and delivering exceptional service to our customers and communities. You will need to be versatile, tactful, smart, humble and hardworking. In one day you could be acting as a Service Manager part of the morning and in the afternoon communicating with the Board of Directors (while tackling 11teen different initiatives). This is a work from work position that requires high-energy and an extreme level of dedication and drive, each day. We never let off the gas. Key Responsibilities of This Role Are Broken Down As: Leadership & Culture Embody and promote TrueGrit’s core values. Lead with humility, intensity and purpose, treating people the right way while building something meaningful. Foster a culture of respect, accountability and high performance across all entities. Serve as a steward of the company’s legacy, people and mission. Integrate all entities and all future entities into one cohesive company with unique teams in each location. Operations Management Oversee and direct traffic for all day-to-day operations across all HVAC and plumbing service lines and aim for complete excellence in execution. Implement systems and processes that support scalable, efficient and customer-focused operations that also benefit the company and our employees financially. Champion safety, compliance and continuous improvement. Expand service offerings across all partner companies, sharing knowledge and resources. Financial Oversight Own all financial performance including budgeting, forecasting and reporting. Drive profitability and cash flow through sharp strategies, operational discipline and long-term value creation. Make shrewd decisions that balance growth with stewardship. Manage expenses by instilling a culture across all partners of “every dollar matters.” Plan capex with Ownership and Board. Manage resources and assets to maximize their usage and revenue. Dispose of unused or underutilized assets. Customer & Community Engagement Ensure every customer interaction reflects our commitment to service and integrity and doing what is right by our customers. Build lasting relationships with clients, vendors, community partners and contractors to be their first in line resource for Plumbing and HVAC. Be a partner, not a vendor. Scout out, strategize and lead initiatives that give back to the areas we serve. Team Development Recruit, develop and retain top talent who share our values and vision. Train them to be the best. Create pathways for leadership and ownership within the organization and mentor those with the potential and aptitude to lead. Invest in the staff with recognition, events and simple gestures to show that you care about them. Strategic Growth Identify and pursue opportunities for expansion, partnerships and innovation and present these to Ownership and the Board. Dive into ownership initiatives, tuck-ins and bolt-ons and strategize with ownership and the Board on potential targets. Lead with grit and vision. Monthly is important, quarterly is important as well, but long term value is the most important. Represent TrueGrit in industry and community forums with authenticity and purpose. Set us apart with professionalism. Do what no one else is doing to be what no one else is. Qualifications: 5 years of ownership-level leadership experience in HVAC, Plumbing or related service industries. Commercial and Residential experience is preferred. Proven ability to lead teams, manage operations and drive sustainable growth. Strong financial and strategic acumen including a proven record of reporting and communicating numbers as a story. Deep commitment to values-based leadership and customer service. Entrepreneurial mindset with a heart for serving people and community. TrueGrit’s Core Values: Stand On It – Move fast, work hard and don’t back down. Golden Rule – Treat others how you’d want to be treated. Direct with Respect – Blend sharp strategy with genuine care. Tell it how it is but be a professional. Community First – Give back while serving others. Compensation Package: Base Salary $155,000 – $170,000 , depending on experience, past performance and cultural fit. Performance-Based Bonuses apply. Equity Grant Available to the right candidate! Unlimited upside potential , tied to company performance and strategic targets. Additional Benefits: Generous PTO and Benefits including health and retirement. Relocation assistance package. We are seeking a highly skilled, culture-fit candidate: If you are a driven, hard-working, talented people-person who thrives on watching the team grow, is excited when a customer is happy and loves to compete, excel and win, this is the role for you. We have growth plans and they will be fast. We aim to build an “anti” private equity model focused on the old-fashioned values that made Main Street American businesses so good for so long. Another way to say it is we are Private Equity with a heart and soul. We are proud of the trades and proud of those time-tested traditions. At the same time, we are building something that lasts. If you feel you are fit, please inquire now. Email a resume with a cover letter to: [email protected] Hiring on or around June 1, 2026.
