Customer Specialist (Produce)

Telework Eligible Yes Major Duties Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel. Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. Develop customer service improvements and associated implementing guidance. Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission. Monitor and report on customer support issues resulting from produce contractor performance issues. Qualification Summary To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel. Physical Demands Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances. The work requires above average resistance to fatigue. Work Environment Work requires extensive travel, and the necessity to be outside in extreme weather conditions. Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Emergency Management Specialist

Telework Eligible No Major Duties As an Emergency Management Specialist you will be responsible for the following duties: Supports planning and operations in support of Continuity of Operations Planning (COOP) and National Security/Emergency Preparedness (NS/EP). Analyzes operational requirements, and documentation to ensure goals and objectives are consistent with policy constraints, and overall TFSO objectives and management intent. Serves as an Assistant Project Manager / Operational Planning Team member in developing operational support programs and establishes appropriate communication channels to support mission requirements. Acts as an Action Officer in support of specific operations and tasks, and facilitates logistic, engineering, personnel, security, and budget tasks at the work site. Participates in after action development, readiness reporting, and operational impact assessments. Directs fielding development for new technologies and tracks status of implementation of those technologies. Qualification Summary To qualify for a Emergency Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes: Experience serving as a subject matter expert in Federal continuity programs, Continuity of Operations (COOP), continuity policy development, and National Security/Emergency Preparedness (NS/EP). Experience conducting operational analysis, mission analysis, risk assessments, and course-of-action development, while coordinating with multiple federal agencies. Experience monitoring operational data through command-and-control systems, developing guidance and policies for emergency measures, analyzing readiness postures, and defining system requirements for automated readiness reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. This position may require deployment in support of a contingency operation where such deployment may subject the incumbent to Uniform Code of Military Justice (UCMJ) jurisdiction. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Emergency Management Specialist

Telework Eligible No Major Duties As an Emergency Management Specialist you will be responsible for the following duties: Supports planning and operations in support of Continuity of Operations Planning (COOP) and National Security/Emergency Preparedness (NS/EP). Analyzes operational requirements, and documentation to ensure goals and objectives are consistent with policy constraints, and overall TFSO objectives and management intent. Serves as an Assistant Project Manager / Operational Planning Team member in developing operational support programs and establishes appropriate communication channels to support mission requirements. Acts as an Action Officer in support of specific operations and tasks, and facilitates logistic, engineering, personnel, security, and budget tasks at the work site. Participates in after action development, readiness reporting, and operational impact assessments. Directs fielding development for new technologies and tracks status of implementation of those technologies. Qualification Summary To qualify for a Emergency Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes: Experience serving as a subject matter expert in Federal continuity programs, Continuity of Operations (COOP), continuity policy development, and National Security/Emergency Preparedness (NS/EP). Experience conducting operational analysis, mission analysis, risk assessments, and course-of-action development, while coordinating with multiple federal agencies. Experience monitoring operational data through command-and-control systems, developing guidance and policies for emergency measures, analyzing readiness postures, and defining system requirements for automated readiness reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. This position may require deployment in support of a contingency operation where such deployment may subject the incumbent to Uniform Code of Military Justice (UCMJ) jurisdiction. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Customer Specialist (Produce)

Telework Eligible Yes Major Duties Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel. Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. Develop customer service improvements and associated implementing guidance. Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission. Monitor and report on customer support issues resulting from produce contractor performance issues. Qualification Summary To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel. Physical Demands Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances. The work requires above average resistance to fatigue. Work Environment Work requires extensive travel, and the necessity to be outside in extreme weather conditions. Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Emergency Management Specialist

Telework Eligible No Major Duties As an Emergency Management Specialist you will be responsible for the following duties: Supports planning and operations in support of Continuity of Operations Planning (COOP) and National Security/Emergency Preparedness (NS/EP). Analyzes operational requirements, and documentation to ensure goals and objectives are consistent with policy constraints, and overall TFSO objectives and management intent. Serves as an Assistant Project Manager / Operational Planning Team member in developing operational support programs and establishes appropriate communication channels to support mission requirements. Acts as an Action Officer in support of specific operations and tasks, and facilitates logistic, engineering, personnel, security, and budget tasks at the work site. Participates in after action development, readiness reporting, and operational impact assessments. Directs fielding development for new technologies and tracks status of implementation of those technologies. Qualification Summary To qualify for a Emergency Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes: Experience serving as a subject matter expert in Federal continuity programs, Continuity of Operations (COOP), continuity policy development, and National Security/Emergency Preparedness (NS/EP). Experience conducting operational analysis, mission analysis, risk assessments, and course-of-action development, while coordinating with multiple federal agencies. Experience monitoring operational data through command-and-control systems, developing guidance and policies for emergency measures, analyzing readiness postures, and defining system requirements for automated readiness reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. This position may require deployment in support of a contingency operation where such deployment may subject the incumbent to Uniform Code of Military Justice (UCMJ) jurisdiction. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Safety and Occupational Health Specialist

Telework Eligible Yes Major Duties Recommend measures to eliminate or control hazardous practices and conditions which may cause mishaps. Prepares supplemental written safety procedures for application to local organizational components. Performs inspections of the installation to determine compliance with environmental, occupational, health and safety laws and regulations. Performs periodic onsite surveys for assigned organization; inspects construction projects and designs to determine compliance with applicable environmental, occupational, health, and safety standards. Investigates mishaps involving worksites, machine and equipment operations, environmental conditions, spills, work practices, protective devices and equipment, and safety procedures to control unsafe acts and hazardous conditions. Provides formal training to employees and supervisors. Provides guidance in the development of Job Hazard Analyses. Qualification Summary To qualify for a Safety and Occupational Health Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Managing safety or occupational health program elements. Developing and recommending safety and occupational health policy to higher levels of management. Applying safety and occupational health laws, regulations, principles, theories, practices, and procedures to advise on or resolve technical matters dealing with occupational safety and health requirements. Developing safety and occupational health standards, regulations, practices, and procedures to eliminate or control potential hazards. Developing or implementing programs to reduce the frequency, severity, and cost of accidents and occupational illnesses. Analyzing or evaluating new and existing jobs, processes, products, or other systems to determine the existence, severity, probability, and outcome of hazards. Designing or modifying workplaces, processes, products, or other systems to control or eliminate hazards. Inspecting or surveying workplaces, processes, products, or other systems for compliance with established safety and occupational health policies or standards and to identify potential new hazards. Training of workers, supervisors, managers, or other safety and occupational health personnel in safety or occupational health subjects. Work in occupational fields such as industrial hygienist, safety engineer, fire prevention engineer, health physicist, and occupational health nurse. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: Master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. Major study safety or occupational health fields (safety, occupational health, industrial hygiene), or degree in other related fields that included or was supplemented by at least 24 semester hours of study from among the following (or closely related) disciplines: safety, occupational health, industrial hygiene, occupational medicine, toxicology, public health, mathematics, physics, chemistry, biological sciences, engineering, and industrial psychology. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-09 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Demands: The work is primarily sedentary. Some walking, standing, bending and carry of light items is required. Work will require walking throughout the warehouses and operational areas of the distribution center. The incumbent may be required to visit any of the outlying areas to perform duties and research data in support of special studies or reviews. Occasional use of ladders and stairs will be required to access elevated operational areas. Work Environment: Most work is performed in an office setting but there will be visits to warehouse areas as needed. SAFETY AND HEALTH REQUIREMENTS: Employee is required to wear safety clothing and equipment appropriate for the job and work area where assigned. Employees may be required to use protective clothing or gear, such as masks, coats, safety shoes, goggles, hearing protection and/or gloves.

Safety and Occupational Health Specialist

Telework Eligible Yes Major Duties Recommend measures to eliminate or control hazardous practices and conditions which may cause mishaps. Prepares supplemental written safety procedures for application to local organizational components. Performs inspections of the installation to determine compliance with environmental, occupational, health and safety laws and regulations. Performs periodic onsite surveys for assigned organization; inspects construction projects and designs to determine compliance with applicable environmental, occupational, health, and safety standards. Investigates mishaps involving worksites, machine and equipment operations, environmental conditions, spills, work practices, protective devices and equipment, and safety procedures to control unsafe acts and hazardous conditions. Provides formal training to employees and supervisors. Provides guidance in the development of Job Hazard Analyses. Qualification Summary To qualify for a Safety and Occupational Health Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Managing safety or occupational health program elements. Developing and recommending safety and occupational health policy to higher levels of management. Applying safety and occupational health laws, regulations, principles, theories, practices, and procedures to advise on or resolve technical matters dealing with occupational safety and health requirements. Developing safety and occupational health standards, regulations, practices, and procedures to eliminate or control potential hazards. Developing or implementing programs to reduce the frequency, severity, and cost of accidents and occupational illnesses. Analyzing or evaluating new and existing jobs, processes, products, or other systems to determine the existence, severity, probability, and outcome of hazards. Designing or modifying workplaces, processes, products, or other systems to control or eliminate hazards. Inspecting or surveying workplaces, processes, products, or other systems for compliance with established safety and occupational health policies or standards and to identify potential new hazards. Training of workers, supervisors, managers, or other safety and occupational health personnel in safety or occupational health subjects. Work in occupational fields such as industrial hygienist, safety engineer, fire prevention engineer, health physicist, and occupational health nurse. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: Master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. Major study safety or occupational health fields (safety, occupational health, industrial hygiene), or degree in other related fields that included or was supplemented by at least 24 semester hours of study from among the following (or closely related) disciplines: safety, occupational health, industrial hygiene, occupational medicine, toxicology, public health, mathematics, physics, chemistry, biological sciences, engineering, and industrial psychology. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-09 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Demands: The work is primarily sedentary. Some walking, standing, bending and carry of light items is required. Work will require walking throughout the warehouses and operational areas of the distribution center. The incumbent may be required to visit any of the outlying areas to perform duties and research data in support of special studies or reviews. Occasional use of ladders and stairs will be required to access elevated operational areas. Work Environment: Most work is performed in an office setting but there will be visits to warehouse areas as needed. SAFETY AND HEALTH REQUIREMENTS: Employee is required to wear safety clothing and equipment appropriate for the job and work area where assigned. Employees may be required to use protective clothing or gear, such as masks, coats, safety shoes, goggles, hearing protection and/or gloves.

Emergency Management Specialist

Telework Eligible No Major Duties As an Emergency Management Specialist you will be responsible for the following duties: Supports planning and operations in support of Continuity of Operations Planning (COOP) and National Security/Emergency Preparedness (NS/EP). Analyzes operational requirements, and documentation to ensure goals and objectives are consistent with policy constraints, and overall TFSO objectives and management intent. Serves as an Assistant Project Manager / Operational Planning Team member in developing operational support programs and establishes appropriate communication channels to support mission requirements. Acts as an Action Officer in support of specific operations and tasks, and facilitates logistic, engineering, personnel, security, and budget tasks at the work site. Participates in after action development, readiness reporting, and operational impact assessments. Directs fielding development for new technologies and tracks status of implementation of those technologies. Qualification Summary To qualify for a Emergency Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes: Experience serving as a subject matter expert in Federal continuity programs, Continuity of Operations (COOP), continuity policy development, and National Security/Emergency Preparedness (NS/EP). Experience conducting operational analysis, mission analysis, risk assessments, and course-of-action development, while coordinating with multiple federal agencies. Experience monitoring operational data through command-and-control systems, developing guidance and policies for emergency measures, analyzing readiness postures, and defining system requirements for automated readiness reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. This position may require deployment in support of a contingency operation where such deployment may subject the incumbent to Uniform Code of Military Justice (UCMJ) jurisdiction. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.

Customer Specialist (Produce)

Telework Eligible Yes Major Duties Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel. Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. Develop customer service improvements and associated implementing guidance. Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission. Monitor and report on customer support issues resulting from produce contractor performance issues. Qualification Summary To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel. Physical Demands Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances. The work requires above average resistance to fatigue. Work Environment Work requires extensive travel, and the necessity to be outside in extreme weather conditions. Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Customer Specialist (Produce)

Telework Eligible Yes Major Duties Acts as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team and is located in the field involving extensive travel. Identifies customer needs, solves, or coordinates the timely resolution of customer orders/support problems, and acts as a customer advocate and liaison with Defense Logistics Agency (DLA) personnel. Develop customer service improvements and associated implementing guidance. Analyzes and makes customer service decisions based on information contained in generated reports and metrics, and in conjunction with Leads, develops operational changes to improve customer satisfaction. Serves as a logistical expert and senior technical advisor for Subsistence management and is intricately familiar with the operations and programs of the fresh fruit and vegetables (FF-V) mission. Monitor and report on customer support issues resulting from produce contractor performance issues. Qualification Summary To qualify for a Customer Specialist (Produce) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Familiarity of subsistence supply, warehousing, transportation, quality assurance, and logistics functions. Identify customer needs by analyzing national produce industry, assessing various product characteristics, growing conditions, growing areas, and seasonality of product. Apply marketing principles to support analysis of major program issues, industry operations, trade, business practices and customer requirements. Planning, scheduling, and conducting studies to identify and recommend ways to improve work operations. Ability to effectively communicate orally and in writing to document study findings, prepare briefings, develop correspondence, and make recommendations to internal and external personnel. Physical Demands Employee's duties and responsibilities require daily walking, standing, stooping, and possibly lifting heavy boxes and crates containing fresh fruits & vegetables (FF&V), and driving long distances. The work requires above average resistance to fatigue. Work Environment Work requires extensive travel, and the necessity to be outside in extreme weather conditions. Work will require visiting warehouses, refrigerated facilities, packing houses, cold storage areas in schools and on military bases that are dusty, dirty, and slippery. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Supervisory Purchasing Agent

Telework Eligible No Major Duties Supervise the work of Purchasing Agents who execute actions at or below the Simplified Acquisition Threshold (SAT) for the procurement of non-nuclear material. Oversee the purchasing methods to include use of a Government-wide commercial purchase card, issuance of purchase orders, use of Blanket Purchase Agreements (BPA), and issuance of delivery orders. Oversee the work of Purchasing Agents in pre-award and post-award contract administration functions, the analysis of cost, technical, and risk tradeoffs of contractor proposals. Serve as the designated Authorizing Official (AO) for the local purchase card program and authorize the use of Letters of Agreement (LOAs) to procure materiel quickly and efficiently via Government Purchase Card (GPC). Serve as a warranted Contracting Officer (CO) with authority to obligate the Government up to, but not exceeding, the SAT. Qualification Summary To qualify for a Supervisory Purchasing Agent, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-08 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Monitor the work of Purchasing Agents who research and use various types of contracts and tools to procure materiel via (GPC) from the General Services Administration (GSA), FEDMALL, UNICOR, AbilityOne, etc. Solicit, analyze, evaluate, and negotiate contractor's proposals. Oversee and responsible for executing requests for the procurement of complex items, equipment and/or services under simplified purchase procedures. Ensure subordinates perform standard cost or price analysis functions including a review of cost breakdowns to determine if contractor proposals are reasonable. Review purchase orders, delivery orders, and/or BPA calls for compliance with Federal acquisition regulations, laws, and policies. B. Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Emergency Management Specialist

Telework Eligible No Major Duties As an Emergency Management Specialist you will be responsible for the following duties: Supports planning and operations in support of Continuity of Operations Planning (COOP) and National Security/Emergency Preparedness (NS/EP). Analyzes operational requirements, and documentation to ensure goals and objectives are consistent with policy constraints, and overall TFSO objectives and management intent. Serves as an Assistant Project Manager / Operational Planning Team member in developing operational support programs and establishes appropriate communication channels to support mission requirements. Acts as an Action Officer in support of specific operations and tasks, and facilitates logistic, engineering, personnel, security, and budget tasks at the work site. Participates in after action development, readiness reporting, and operational impact assessments. Directs fielding development for new technologies and tracks status of implementation of those technologies. Qualification Summary To qualify for a Emergency Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Creditable specialized experience includes: Experience serving as a subject matter expert in Federal continuity programs, Continuity of Operations (COOP), continuity policy development, and National Security/Emergency Preparedness (NS/EP). Experience conducting operational analysis, mission analysis, risk assessments, and course-of-action development, while coordinating with multiple federal agencies. Experience monitoring operational data through command-and-control systems, developing guidance and policies for emergency measures, analyzing readiness postures, and defining system requirements for automated readiness reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The incumbent will be designated as Emergency Essential (EE). In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. This position may require deployment in support of a contingency operation where such deployment may subject the incumbent to Uniform Code of Military Justice (UCMJ) jurisdiction. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone.