Student Accountability and Support Officer
SUMMARY Open until filled- Under the supervision of the Dean of Student Development and Support Services, the Student Accountability and Support Officer will address, investigate, and adjudicate student conduct matters for all Gaston College campuses. This position collaborates with all campus areas to effectively address student behavioral concerns through a wide range of interventions and educates, guides, and/or trains faculty, staff, students, and other constituents interfacing with students. DUTIES AND RESPONSIBILITIES Serves as the College’s student conduct officer and manages and implements the Gaston College Student Code of Conduct for students in both curriculum and economic and workforce development programs. Ensures that all Student Code of Conduct disciplinary procedures are followed. Schedules and coordinates meetings, interviews, appointments, and/or other similar activities with students; ensures students are aware of rights and responsibilities. Provides support and advocacy for students while emphasizing individual accountability and responsibility. Engages students in developmentally appropriate conversations and collaborates as needed with faculty, staff, Campus Police, and Human Resources to address and resolve student conduct matters. Develops and implements preventative efforts and educational sanctions designed to enhance student learning related to expected standards of behavior. Leads and oversees prompt, fair, and impartial investigations, adjudications, and sanctions of student conduct cases referred to Student Affairs. Oversees the administration of the student conduct software system and provides campus-wide leadership in the application of the software. Maintains disciplinary record-keeping process in compliance with College and state policy on student records retention. Develops and implements training programs and workshops to educate the College community about the Student Code of Conduct, disciplinary procedures, classroom management skills, and other matters related to student conduct, Title IX, VAWA, and the Clery Act. Creates and revises publications and other written material pertaining to College disciplinary policies and procedures. Serves as a core team member of the College’s CARE (Conduct • Awareness • Response • Encouragement) Team. Assist the College’s Title IX Coordinator/Deputy Coordinator with the timely resolution of student Title IX complaints. Participates in activities (i.e. webinars, workshops), to stay abreast of federal and state regulations and current movements in the field of student conduct. Continuously identifies and integrates best practices into knowledge base and practice. Maintains a high standard of professionalism in representing the College, including confidentiality in all aspects of the position’s responsibilities and adherence to policies, procedures, and other established guidelines. Adheres to professional accountability and accept responsibility for managing situations and challenges. Works cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College objectives, and provides a high level of customer service by establishing and maintaining effective working relationships and partnerships. Provides related data, reports, and information to internal departments and others when requested. Assists with departmental activities and events as conduct caseload permits. Participate in other College activities, such as Open House, Registration, and Graduation events, as needed. Perform other duties as assigned. MINIMUM EDUCATION QUALIFICATIONS Master’s degree from a nationally accredited institution in counseling, higher education, student personnel, behavioral sciences, or a related field required. MINIMUM EXPERIENCE QUALIFICATIONS Experience working with student conduct. Experience with Maxient, Watermark SS&E, and Colleague preferred. Knowledge of applicable state and federal regulations and current trends and legal matters related to student conduct, Clery, Title IX, VAWA, and DFSCA preferred. Excellent interpersonal, presentation, and facilitation skills. Excellent organizational skills and attention to detail. Ability to problem solve in a collaborative manner and to make difficult and timely decisions utilizing sound judgment required. Strong written and verbal communication skills. PHYSICAL REQUIREMENTS Generally, works in a traditional climate-controlled office environment and requires the ability to sit for extended periods. Some walking, standing, and bending required, with the ability to lift and maneuver items weighing up to 25 pounds. Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines. In addition to regular office hours, position sometimes requires overtime and/or evening hours.
