Case Manager
Job Type Full-time Description Wellness Equity Alliance (WEA) is a novel national public health organization comprised of a multidisciplinary team of population and public health experts with backgrounds in infectious disease, public health, emergency medicine, primary care, cardiology, pediatrics, psychiatry, community health work (CHW), nursing and advanced practice pharmacy. We work nearly exclusively with underrepresented communities, fundamentally addressing health-care disparities and the social determinants of health (SDoH) that have been amplified during the COVID-19 pandemic, prioritizing the following: • People experiencing homelessness • Indigenous communities • Immigrant communities • Rural communities • BIPoC communities • LGBTQIA communities • Justice-impacted communities The WEA team is diverse, inclusive, and nimble enough to assemble teams of healthcare professionals within days using our proven local staff recruitment models to address population health crises and communicable disease outbreaks. The WEA team's partnership model is collaborative and allows hospitals, health jurisdictions, state/local government agencies to provide timely care using equity-based strategies for individuals and marginalized communities. Elevate your career to new heights with an opportunity that transcends traditional healthcare boundaries! WEA is actively seeking compassionate and driven individuals for several pivotal roles in our groundbreaking programs. Our approach will focus on health promotion, prevention, and treatment centered on health and primary care (including sexual health and gender-affirming care) located in large mobile units (including a brick-and-mortar clinic). Working for WEA is more than a job; it's a calling to serve those most in need directly in their environment. JOB DESCRIPTION Purpose of the position: The Case Manager plays a vital role in delivering comprehensive, compassionate, and accessible case management services to individuals and families across the Los Angeles and Inland Empire regions. This position focuses on supporting clients through critical transitions-whether from incarceration, homelessness, or other life challenges-by addressing their mental, emotional, and social well-being through individualized assessments, counseling, treatment planning, and linkage to community resources. As part of our innovative mobile and community-based health programs, the Case Manager meets clients where they are-both literally and emotionally-bringing high-quality health support, preventive care, and education directly into the community. By collaborating with interdisciplinary teams, healthcare providers, correctional staff, and social service agencies, this role ensures a holistic and coordinated approach to care. Through advocacy, empowerment, and continuity of support, the Case Manager helps clients reintegrate successfully into their communities, reduce barriers to care, and improve long-term outcomes for individuals and families throughout the region. Joining our dedicated team at the Wellness Equity Alliance (WEA) is more than a job; it is a calling to serve those most in need. By providing critical health services in settings, you will become a beacon of hope and change, ensuring every patient receives the compassionate care they deserve, regardless of their circumstances. Our mission is deeply rooted in delivering equitable healthcare to underserved communities, and we are looking for individuals who embrace this mission wholeheartedly. Job Description: Community Clinical Case Manager We are seeking a dynamic and experienced Case Manager to lead and coordinate the field operations of our Mobile Health Clinic, serving communities across Los Angeles and the Inland Empire. This position plays a pivotal role in managing a multidisciplinary team of Community Health Workers (CHWs) and Certified Peer Support Workers (CPSWs), ensuring the effective delivery of equitable, accessible, and compassionate healthcare to underserved populations. The Case Manager will oversee health service delivery, facilitate care coordination, and promote a supportive, trauma-informed environment for both staff and patients. This role is ideal for a mission-driven professional passionate about advancing whole-person care and improving health outcomes through community-based engagement. Key Responsibilities: Team Leadership & Program Management • Lead and supervise CHWs and CPSWs, providing guidance, mentorship, and performance support to ensure high-quality service delivery. • Oversee daily field operations of the Mobile Health Clinic, including logistics, deployment scheduling, and supply management. • Collaborate closely with medical, behavioral health, and administrative leadership to ensure seamless communication, coordination, and integrated care delivery. • Contribute to program evaluation and quality improvement efforts, identifying opportunities to enhance service accessibility and patient outcomes. • Support team development by promoting a collaborative, strengths-based, and culturally responsive approach to care. Community Engagement • Conduct case management, assessments, and follow-ups for individuals with health and social service needs. • Coordinate care across systems-linking patients to medical, health, and social support resources within their communities. • Promote patient engagement and empowerment through education, advocacy, and supportive counseling. • Uphold confidentiality and compliance with all federal, state, and organizational regulations. Certified Peer Support Worker (CPSW)/Community Health Worker (CHW) Role: • Provide peer support services, drawing on personal experiences to build rapport and trust. • Advocate for health needs by assisting them in effectively communicating with healthcare providers or social service agencies. • Offer emotional support, mentorship, and guidance to patients navigating health challenges. • Implement programs that promote, maintain, and improve individual and overall community health within the school setting. • Assist patients in setting and achieving personal goals, promoting resilience and self-advocacy. • Facilitate peer support groups and activities to encourage positive social connections and mutual support. • Use community health needs assessments to identify areas to expand clinical services and support. • Collaborate with CHWs and other team members to provide comprehensive and holistic care Qualifications: - Strong managerial skills with experience leading and managing field operations. - Experience in community health work, or related fields. - Ability to build and maintain trusting relationships with patients - Excellent communication and interpersonal skills. - Knowledge of community resources and ability to assist patients in accessing services. - Understanding of data for program evaluation and performance improvement. - Commitment to delivering equitable healthcare and addressing social determinants of health (SDoH). Preferred Experience: - Certification as a Community Health Worker (CHW) and/or Certified Peer Support Worker (CPSW). - Lived or professional experience connecting to the population served. This may include, but is not limited to, knowledge related to mental health conditions, substance use, homelessness, foster care, incarceration, military service, disability, domestic or intimate partner violence, or shared cultural, linguistic, or community backgrounds. - Familiarity with the geographic communities served by the mobile school health clinic. Key Responsibilities Daily Operations Management: • Assist with daily site/program operations, including planning team efforts for the day or week. • Coordinate operations and logistics between teams to meet leadership goals and objectives. • Manage the team's day-to-day objectives, ensuring efficient workflow and effective service delivery. Team Coordination and Supervision: • Supervise other CHW and CPSW team members. • Serve as a liaison between CHWs, CPSWs, clinicians, and other operational support staff. • Provide guidance and leadership to team members, conducting regular meetings to ensure alignment and effectiveness. Resource Management: • Review supplies needed for outreach encounter to ensure all necessary materials are available. • Utilize technology and digital resources to monitor ongoing care activities and maintain comprehensive electronic participant files. Program Performance Evaluation: • Evaluate program performance through key performance indicators and monitor for improvement opportunities. • Document all participant encounters, service plans, and outcomes, completing and submitting monthly reports. Outreach and Engagement: • Conduct outreach activities within specific health programs • Engage with local businesses and other relevant organizations to promote community health services. • Conduct telephonic and face-to-face outreach to identify social determinants of health impacting their overall wellness. Health Coaching and Education: • Provide health coaching, patient navigation, health education, and health promotion for a diverse panel. • Utilize coaching, motivational interviewing, trauma-informed care, and harm-reduction approaches to support patients in achieving their goals. Care Coordination: • Identify barriers to achieving targeted clinical or social outcomes and engage the care team to revise the care plan when necessary. • Assist patients in accessing health-related services, overcoming barriers to medical care, and utilizing community services. • Schedule appointments with health resources and assist with completing applications for programs • Oversee the provision of Enhanced Care Management (ECM) services and implementation of care plans. Relationship Building: • Establish positive, supportive relationships with patients and provide feedback to other team members. • Build positive working relationships with patients, providers, nurse case managers, agency representatives, research staff, and office staff. • Work to reduce cultural and socio-economic barriers between institutions. Advocacy and Support: • Advocate for patients with healthcare professionals and connect them to other social services and supports, including transportation. • Monitor treatment adherence, including medication, and provide health promotion and self-management training. Administrative Duties: • Manage monthly and quarterly report requests from local, state, and federal entities. • Collaborate with subject matter experts (SMEs) to articulate complex facets of WEA service offerings. • Assist with proposal knowledge management and content retention for future use. • Manage non-paid staff, supervise, and develop associates based on organizational and developmental needs. Peer Support and Mentorship: • Offer emotional support, mentorship, and guidance to patients facing health challenges. • Facilitate peer support groups and activities encouraging positive social connections and mutual support Advocacy and Empowerment: • Assist patients in setting and achieving personal goals, promoting resilience and self-advocacy. • Advocate for patients' needs within the healthcare and educational systems, ensuring their voices are heard and respected. Holistic Care Coordination: • Collaborate with CHWs and other team members to provide comprehensive and holistic care. • Support Patients in navigating the healthcare system and accessing necessary services and resources. Requirements Essential Skills and Qualifications: As these positions represent some of the early roles to help build this program, we are specifically seeking out individuals with experience developing outreach programs and engaging communities and businesses to engage in meaningful healthcare programs Minimum Qualifications One of the Following Violence Prevention Professional Certificate Work Experience Pathway Education Experience Degree in Social Work, Counseling, Psychology, or a related behavioral health field required. Must possess either a minimum of 5 years of relevnt professional experience or lived experience Ability to work independently and to collaborate with teams of individuals in diverse settings, using a solution-oriented approach. Minimum 3-5 years of experience providing case management or health services, preferably within community-based, mobile, or integrated healthcare settings. Demonstrated history of strong interpersonal skills and ability to understand and follow written/verbal instructions. Demonstrated knowledge of local and regional community resources. Demonstrated knowledge of public health programs. Skilled in utilizing appropriate industry standard assessment techniques. Demonstrated ability to provide appropriate guidance and positive customer service using a patient-centered approach. Must possess a comprehensive knowledge of the local community based on personal lived experience or the ability to articulate the lived experience and perspective Preference given to bilingual Spanish speakers. Preference to cultural competence with LatinX communities Salary Description $63,000 DOE
