Customer Account Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education : Bachelor’s degree preferred Experience: 3 years’ experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). Physical Demand Requirements: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. LI-BB1

Director, New Business

Rise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core , specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture. General Purpose of Job The Director of New Business is responsible for enabling and accelerating revenue growth by leading and supporting the new business process from RFI through final decision. This role partners closely with opportunity leads to facilitate the entire pitch process, ensuring teams are focused, equipped, and positioned to win new business. The Director of New Business oversees the development and execution of new business pitches by translating complex client needs into compelling, insight-led proposals across targeted accounts and industries. This role works closely with agency and pitch team leadership by managing new business resources (including project management, design, copywriting, etc.) with speed and efficiency, ensuring high-quality output under tight timelines. As a senior leader, the Director of New Business balances strategy with hands-on execution and plays a critical role in elevating how the agency competes, presents, and delivers in every pitch. This is a highly collaborative, roll-up-your-sleeves role for someone who can lean in, make decisions, and get the job done well. This role includes, but is not limited to, the following key areas of activity: RFI/RFP development Research and audit insights Presentation development and support Pitch process and workflow management SOW development and support Key Responsibilities New Business Enablement Partner with pitch leadership to define and execute the new business process from opportunity RFI through proposal submission and presentation. Develop and maintain frameworks, tools, and processes that enable the new business team to pursue opportunities efficiently and effectively. Lead the creation of proposals, credentials, and pitch materials that clearly articulate the agency’s value, approach, and differentiation. Translate client business challenges and objectives into clear, compelling stories that resonate with mid-market decision-makers. Ensure every pitch reflects a strong point of view, practical thinking, and a deep understanding of the prospect’s needs and priorities. Prepare new business team and agency leadership for presentations by aligning messaging, defining roles, and ensuring Q&A readiness. Stay informed on industry trends, competitive dynamics, and emerging client needs to continuously refine new business strategy and approach. Team Leadership & Development Lead the sales support team responsible for RFP responses, proposals, pitch development, and presentations. Oversee end-to-end pitch execution, including discovery, story development, solution design, pricing coordination, and final delivery. Establish and maintain best practices for pitch quality, messaging consistency, and overall new business excellence. Recruit, mentor, and develop a high-performing team with a strong sense of ownership, accountability, and collaboration. Foster a culture of curiosity, continuous improvement, and results-driven execution. Operate as a hands-on, working leader who actively contributes to pitches and problem-solving as needed. Track, analyze, and report on new business performance metrics, including pipeline health, win rates, deal size, and profitability. Cross-Functional Collaboration Partner closely with Strategy, Creative, Media, Data, and Client Services leaders to develop integrated, insight-driven solutions. Facilitate focused internal working sessions to uncover insights, define scope, and align teams around the recommended approach. Lead support for pitches, ensuring teams stay aligned, accountable, and focused throughout the process. Job Requirements Education: Bachelor’s Degree required, Masters or Advanced Degree preferred Experience: 8-10 years of business experience Proven track record of supporting or leading successful new business efforts and complex, multi-disciplinary pitches. Strong understanding of marketing services, including strategy, creative, media, data/analytics, and technology. Familiarity with media planning and strategy is preferred Knowledge, Skills & Abilities: Exceptional writing, communication, and presentation skills, with the ability to craft compelling narratives for senior client and executive audiences. Strong strategic thinking and problem-solving abilities, focused on delivering client value while driving agency profitability. Deep understanding of marketing services, including strategy, creative, media, analytics, and marketing technology. Highly organized and detail-oriented, with the ability to manage multiple RFPs, opportunities, and deadlines simultaneously. Collaborative, influential leader capable of aligning and motivating teams. Proven experience leading and developing teams in a fast-paced, deadline-driven environment. Results-oriented and self-directed, with strong follow-through and the ability to work effectively with minimal supervision. Entrepreneurial, proactive mindset with the ability to adapt quickly to changing priorities and market conditions. Creative and analytical thinker who can develop innovative marketing solutions and assess the effectiveness of proposed tactics. Passion for winning new business, balanced with discipline around opportunity fit, scope, and long-term profitability. Employees can be expected to be paid an annualized salary range of $119-650 - $191,430, based on variations in knowledge, skills, experience and market conditions. LI-EK1 Rise and Quad are proud to be an equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Sr Associate, Investment, Broadcast

Rise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core , specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture. The Senior Associate, Broadcast Investment is responsible for all aspects of broadcast media management (audio and video) for assigned clients, including negotiation, placement, management and reconciliation for assigned clients. The Senior Associate works closely with the Manager and Director to ensure buy goals are met. The Senior Associate must maintain quality control of all client activations and encourage team productivity as well as collaborate with our internal and external teams, clients and partners. KEY RESPONSIBILITIES: Effectively manage all aspects of broadcast buys (audio and video) including negotiation, execution, maintenance, reconciliation, reporting and vendor management Collaborate with planners to aid the development of media plans for assigned clients Engage and implement all client-approved plans (ongoing) Foster and implement positive, collaborative, proactive communication with Account Management, Creative and Integrated Planning teams (via in-person, phone or email) Maintain a solid understanding of clients’ brands/products/markets/and target audiences Ensure accountability of client investment including posting of buys, reporting, make-good / discrepancy management and invoice reconciliation Create, implement and support best practices across the team and within the department; identify areas for operational efficiencies and leverage Rise tools and technology for the benefit of our clients Foster accountability and ownership of client portfolio; marshal resources, as necessary, to ensure work is completed accurately and timely; lead and direct the work of other support staff, as appropriate Anticipate client needs in response to changing media and market landscapes by providing proactive info and solutions Meet tight deadlines within established budgets Miscellaneous projects / duties, as assigned or requested by Director Education: Bachelor’s degree (communications, marketing, advertising, or business) or a combination of an Associate’s degree and related work experience Ability to speak, read and write the English language Experience: 5 years of progressive media buying experience along with audio (OTA) and video (linear and non-linear) planning, buying and execution desired Proficiency in MediaOcean/Spectra and Microsoft Office (Excel, PowerPoint, Word); knowledge in research/data tools (SQAD, Vivvix, Nielsen, comScore, PrimeLingo, etc.) desired Strong interpersonal skills as well as verbal and written communication skills to effectively interact with all clients and vendors, and all levels of the organization Proven track record of successfully delivering savings (ongoing) and advantaged audio / video campaigns Demonstrated understanding of media planning concepts such as reach, frequency, frequency management, impression share, ROI, ROAS, and other KPIs Strong media and vendor management skills along with demonstrated leadership and collaboration skills Relentless focus on client satisfaction with proven ability to exceed client expectations Strong analytical skills and command of media buying, research and reporting resource and tools Working knowledge of other media a plus (i.e. digital, print, search, social, OOH, etc.) Passion for a purpose-driven, team oriented, client-first, cross-functional culture Knowledge, Skills & Abilities: Proficient with Microsoft Office applications; advanced Microsoft Excel experience a plus Ability to stay calm under pressure and maintain Rise’s professional standards when dealing with clients and vendors Passion for a purpose-driven, team oriented, client-first, cross-functional culture Possesses a desire for excellence and a passion to succeed in a rapid-paced, deadline-committed environment where everyone is expected to be hands-on Exhibits sound business judgment to navigate through everyday client and team challenges Aptitude for problem-solving with the ability to identify solutions that result in positive outcomes Ability to summarize details and information for peer and management review Employees can be expected to be paid an annualized salary range of $60,000 - $75,000, based on variations in knowledge, skills, experience and market conditions. LI-MW1 Rise and Quad are proud to be an equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Director, Investment, Social

Rise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core , specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture. Location: Chicago, 4 days in office GENERAL PURPOSE OF JOB The Director, Social Investment is responsible for managing a team of paid social experts that activate and manage social campaigns across all social platforms. You will be trusted to oversee a growing client portfolio and collaborate with other team members to deliver innovative solutions to the book of business. This role will also be focused on helping Rise drive revenue growth through three core areas: Partnering with the Account Management team mapped to their respective portfolio of accounts to retain current business through delivering a remarkable experience and superior results. Working in full collaboration with the Account Management team to grow pre-existing Rise revenue through uncovering and tactically up-selling strategic client growth opportunities, an emphasis on cross-channel or full-funnel growth initiatives Supporting new business revenue growth by partnering with Business Development, Account Management, Media Strategy and other channel leaders on new business initiatives As part of accomplishing the above objectives, the Director, Social Investment will be expected to successfully and fluidly operate across a wide variety of internal and external situations ranging from coaching internal channel managers on complex strategic initiatives, to pitching C-Level client contacts on new business opportunities, to working with Client Partners to craft compelling narratives in order to sell-through strategic growth initiatives. In addition, this individual must be well-spoken, have strong presentation skills, understand client relationship/risk management, be comfortable managing a high performance team and overseeing large complex accounts with multiple stakeholders in a fast-paced work environment. The right candidate will be passionate about social media and its importance in the consumer journey and marketing funnel. They must have an astute understanding of the social landscape - including all channels, technologies, platforms, etc. and be a leader promoting collaboration and ideation. As a supervisor, the Director will oversee employee development and retention, including training and goal setting, and lead the team in ensuring ensuring that the tactical execution of media planning, placement, and reporting (including post-buy and financial reconciliation) are handled with accuracy and timeliness. Additionally, this individual is an expert at process / project management to efficiently create processes that can be scaled across multiple accounts or teams. KEY RESPONSIBILITIES: Establish a center of excellence that efficiently executes paid social initiatives while driving innovation aligned to business goals. Develop and execute social strategies for both evergreen and event-based campaigns, working closely with internal / external stakeholders Provide strategic guidance to clients; anticipate and address client needs and challenges; plan and develop measurable programs that are on strategy, within budget and exceed client objectives marked by clear success criteria (pre and post campaign) and benchmarks Develop social strategies utilizing knowledge, experience, and strong analytical skills to extract insights from campaign data and provide well-developed quantitatively based recommendations to accomplish client goals and objectives Optimize targeting, segmentation, and performance across product categories, audiences / personas, and industries, continuously analyzing data and making recommendations for improvement Drive digital marketing innovation by harnessing AI-driven automation, emerging technologies, and cutting-edge industry best practices to position Rise as a leader in social Manage financials, including budget allocation, client billing, team billability and account profitability Deliver insightful and persuasive presentations to clients and prospects Own execution accuracy across all team members Responsible for managing a team of direct reports (remote and across all Rise locations) with accountability for all aspects of team oversight, including employee onboarding, employee training, employee performance (accountability and behavior), employee retention Overall control of workflow and assigned responsibilities within the team; oversee the progress of all projects and provide assistance, where necessary, to ensure timely completion; quickly and tactfully troubleshoot employee and client issues Collaborate with leadership and peers to develop solutions that will enhance our operational efficiency, tools, and systems, and improve current workflows Be a thought-leader; proactively advise on social trends, tools, technologies, and recommend direction for investment and implementation; seek opportunities to vet and test new technologies Partner with the Director, Partnerships to cultivate strong relationships with social partners, including responsibility for JBP stewardship, as assigned JOB REQUIREMENTS Appropriate education and / or experience may be substituted on an equivalent basis Education: Bachelor’s degree (communications, marketing, advertising, or business) Ability to speak, read and write the English language Certifications: Certificates in Meta, TikTok, Snap, YouTube required; experience with other social / social adjacent platforms a plus (X, Reddit, LinkedIn, Pintrest, etc.) Experience: 10 years relevant work experience in digital / social marketing; agency experience a plus 5 years of experience tactically managing campaigns in-platform Experience in / familiarity with additional digital channels (Programmatic, SEO, Affiliate, or Paid Search) is a plus Expert usage of Microsoft Office suite, with strong emphasis on Excel Experience building media plans and determining budget allocation on a yearly and monthly basis using different forecasting methodologies Experience developing, managing and leading high performance teams required Strong relationships with publisher and technology partners Expert knowledge of the importance and role of social within a media plan and how to leverage its strengths Client-facing and/or C-level track record Experience participating in new business pitches, both behind-the-scenes and in-the-room Knowledge, Skills & Abilities: Proficient in social tactics and strategies Demonstrated experience managing strategy for large, complex clients with minimums of $5M spend per year while being held to strict client goals Strong analytical capabilities with aptitude to understand technical nuances associated with various media buying platforms in order to improve client results Proven experience in developing ongoing processes that positively impacted the profitability / efficiency of an account / team Proven experience facilitating and initiating creative thinking in the digital space: content, media, social, activation Establishes self as a trusted resource by developing relationships with key internal and external stakeholders Dedication to completing projects and tasks with passion and a relentless pursuit of excellence; ability to excel in a complex and changing marketplace Ability to identify / recruit / retain top talent; experience positively managing personnel issues Superior oral and written communication skills; focus on fostering strong, collaborative relationships at a tactical level High comfort level participating in brainstorms and ideation sessions Ability to work with a team to think tactically and execute accurately in order to align media execution with client needs Passion and desire to continue media and channel education by completing ongoing training and certification programs for platforms, media, leadership and other business skills Travel: Employees can be expected to be paid an annualized salary range of $120,000-$130,000, based on variations in knowledge, skills, experience and market conditions. LI-DP1 Rise and Quad are proud to be an equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Customer Account Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education : Bachelor’s degree preferred Experience: 3 years’ experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). Physical Demand Requirements: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. LI-BB1

Senior Associate, Investment, OOH

Rise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, with transparency at its core , specializes in omnichannel media, commerce and retail media, advanced in-home media, as well as content and creator marketing. We offer "Risers" the opportunity to work in an ever-evolving industry that will foster learning and development, provide an innovative work environment with diverse projects and clients, career advancement paths a collaborative team environment, corporate social responsibility initiatives, an inclusive and diverse culture, plus association with a reputable media agency. We're looking for talent like you who can continue to elevate our work and culture. General Purpose of Job: The primary role of the Sr Associate, Investment, OOH is to bring an approved OOH strategy to life. The successful Sr Associate will possess the ability to understand a campaign’s objectives and produce an OOH media plan that delivers upon those objectives. The Sr. Associate will be responsible for an OOH campaign’s entire lifecycle: from planning to activation to reconciliation, ensuring flawless execution along the way. The ideal candidate for this position has a passion for and experience with OOH media, the ability to balance multiple projects and deadlines, a knack for negotiation and problem solving, and an eye for detail, organization, and creativity Key Responsibilities: Develop creative and innovative OOH recommendations that effectively deliver on the approved strategy of assigned OOH campaigns including budget, KPIs, priority markets, audience segments, and more; push the boundaries of what is possible Manage the OOH planning process including media partner research, requesting partner proposals, reviewing inventory, negotiating rates and holds, building client-facing presentations, presenting final recommendations both internally and externally, and more Steward the OOH activation process on client-approved OOH campaigns Oversee the internal media authorization process, build and submit partner contracts, traffic creative (as appropriate), manage the spec and printing process, deliver posting instructions, manage proof-of-performance, and more Manage post-campaign requirements, including campaign recapping, makegood negotiation, billing, data reporting needs and more Provide campaign performance when needed Regularly attend OOH media partner meetings and elevate new opportunities and ideas when relevant Maintain understanding of the larger OOH industry, stay in touch with industry news, and be an advocate for OOH channel innovation Education: Bachelor's degree (communications, marketing, advertising or business) Ability to speak, read and write the English language Experience: 4 years of relevant work experience in media planning, buying, or selling – agency or media partner side – ideally in OOH media Experience developing OOH campaigns for large scale clients (local / regional / national) preferred Knowledge, Skills & Abilities : Understanding of the OOH industry, OOH planning and activation process, and larger media landscape within the agency Experience with common OOH planning platforms and tools like DoMedia, AdQuick, Geopath, or comparable platforms Experience with OOH aggregators a plus Comfortable with media math and negotiation Proficient with Microsoft Office applications including Excel and PowerPoint Detail oriented, with exceptional organizational and multi-tasking skills Strong verbal and written communication skills to effectively interact with media partners, internal teams, and clients Comfortable presenting planned OOH media campaigns both internally and externally Ability to work well within a fast-paced, team-oriented, and collaborative environment Ability to adapt plans due to changes in client objectives, priorities or budgets while minimizing impact on project momentum Employees can be expected to be paid an annualized salary range of $65,000 - $75,000, based on variations in knowledge, skills, experience and market conditions. LI-MW1 Rise and Quad are proud to be an equal opportunity employers. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Rise and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Rise and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Customer Account Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education : Bachelor’s degree preferred Experience: 3 years’ experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). Physical Demand Requirements: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. LI-BB1

Director CPG Instore Media Sales

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad’s In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client’s merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client’s promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client’s CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor’s degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $120k-$150k bonus , based on variations in knowledge, skills, experience and market conditions. LI-EK1 We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace

Registered Nurse (RN) - Sign On Bonus

FT $12,000 PT $6,000 - SIGN ON BONUSES PAID QUARTERLY Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at Lakeview Manor Healthcare Center, you have the opportunity to use your nursing skills and become a leader. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities The Registered Nurse plans, coordinates, provides and manages nursing care, services and health education to nursing home guests. Supervise the care/services provided by the LPNs, CNAs/STNAs and other team members who care for guests. Provide safe and accurate medication-related interventions to guests. Assess the health of guests and notify the physician of changes in status; promptly implement new orders. Develop a plan of care based on assessment, implementing nursing care. Select and institute appropriate nursing interventions to stabilize a guest’s condition and/or prevent complications. Contribute to guest assessments (MDS/CAA’s) and the development of a plan of care. Qualifications 1-3 years of experience in a long-term care setting preferred Current Registered Nurse (RN) licensure in the state CPR certification About Ciena Healthcare Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123 signon

Licensed Practical Nurse (LPN)

Want to make a difference in someone’s life every day? As a licensed practical nurse (LPN) with Lakeview Manor Healthcare Center you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and empathetic way, you will love this role. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay, Life Insurance, 401K with matching funds, Health insurance, AFLAC. Employee discounts Tuition Reimbursement SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members In addition, we will help you advance your career with tuition reimbursement, discounts and other support. You will join an experienced, hard-working team that values communication and strong teamwork abilities. Responsibilities for LPN The Licensed Practical Nurse (LPN) plans, coordinates, provides and manages nursing care services and health education to nursing home guests. Supervise the care/services provided by Certified Nursing Assistants (CNA)/State-Tested Nursing Assistants (STNA) and other team members who care for guests. Provide safe and accurate medication-related interventions to guests. Assess the health of guests and notify the physician of changes in status. Promptly implement new orders. Select and institute appropriate nursing interventions to stabilize a guest’s condition and/or prevent complications. Contribute to the guest’s assessment (MDS/CAA’s) and the development of a plan of care. Qualifications for LPN 1-3 years of experience in a long-term care setting preferred Current Licensed Practical Nurse (LPN) licensure in the state CPR certification About Ciena Healthcare Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

Infection Preventionist Nurse - Sign On Bonus

$12,000 SIGN ON BONUS PAID QUARTERLY Infection Preventionist Nurse Are you a nurse who is passionate about infection control and prevention? The Infection prevention nurse is responsible for designing systems and approving actions to prevent or control infections, based on surveillance reports of infections and infection potential among residents and staff. Responsibilities: As an infection prevention nurse, you will: Monitor healthcare-associated infections. Assess infection prevention problems and makes recommendations for corrective action. Initiate, review, and revise infection prevention policies and procedures. Conduct outbreak investigation and initiates control measures. And report communicable diseases to the state as required by law. Provides educational offerings for orientation and ongoing inservices. Consults with department heads and physicians as needed to improve care. Initiate follow-up on employee/resident exposures to communicable diseases. Qualifications: RN in the state Current CPR certification. About Ciena Healthcare Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

Infection Preventionist Nurse

$12,000 SIGN ON BONUS PAID QUARTERLY Infection Preventionist Nurse Are you a nurse who is passionate about infection control and prevention? The Infection prevention nurse is responsible for designing systems and approving actions to prevent or control infections, based on surveillance reports of infections and infection potential among residents and staff. Responsibilities: As an infection prevention nurse, you will: Monitor healthcare-associated infections. Assess infection prevention problems and makes recommendations for corrective action. Initiate, review, and revise infection prevention policies and procedures. Conduct outbreak investigation and initiates control measures. And report communicable diseases to the state as required by law. Provides educational offerings for orientation and ongoing inservices. Consults with department heads and physicians as needed to improve care. Initiate follow-up on employee/resident exposures to communicable diseases. Qualifications: RN in the state Current CPR certification. About Ciena Healthcare Ciena Healthcare is Michigan’s largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123