Client Director- West

Compensation: USD 113,000 - USD 176,000 - yearly Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. Job Description As a Client Director , you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you. What You'll Own Executive Relationship Management — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity. Account Growth and Expansion — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results. Strategic Value Delivery — Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts — you help customers realize measurable value. Virtual Team Leadership — Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success. Global Account Development — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement. Financial Performance — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio. Qualifications Experience 10 years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets 2 years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders What Sets You Apart You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities You are a natural relationship builder — people trust you because you do what you say you're going to do You are intellectually curious and learn fast — Nexthink operates in a fast-moving market, and you adapt quickly You lead virtual teams by influence, not authority — and you're good at it You bring the hunger of a seller and the credibility of a trusted advisor Why Nexthink — Why Now Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category — we are defining it. Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership. Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value. A product that works. Customers choose Nexthink because it solves real problems — reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI. A team that invests in you. You will have access to dedicated Solution Consulting, Professional Services, and executive support to help you win and retain at the highest level. Additional Information Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. Free accessto professional training platforms to explore your interests and enhance your skills. Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process. J-18808-Ljbffr

Head of Growth

About Qumis Qumis is redefining insurance with generative AI. We're building the leading vertical AI platform for insurance knowledge work, trusted by top brokers, carriers, and claims professionals to analyze complex policies, compare terms, and generate law-firm-quality insights in seconds. Our traction is undeniable: 100% pilot conversion, 20% month-over-month growth, and >150% quarter-over-quarter growth in 2025, all with minimal outbound sales or marketing. We're backed by leading venture investors including Armory Square Ventures, MTech Capital, and BrokerTech Ventures. Now we're scaling our growth engine to meet demand and establish category leadership. About the Role Build the growth engine that powers the future of insurance AI. We're hiring our first Head of Growth to build and own our entire growth function as a foundational member of our leadership team. You'll report directly to the CEO and work alongside our Head of Sales and Head of Customer Experience to establish Qumis as the category leader in insurance AI. You’ll own two critical motions: (1) building our product-led growth engine including self‑serve signup, free trial optimization, and product virality, and (2) scaling our demand generation programs that fuel enterprise pipeline. This is both a strategic and executional role—you’ll define the growth strategy while being hands‑on with campaigns, experiments, and optimization. This role requires a seasoned PLG operator who has built 0‑to‑1 growth functions before and can execute independently with high autonomy. You’ll have weekly strategic partnership with the CEO on positioning, messaging, and growth strategy, while collaborating closely with Sales on lead quality and conversion, and with Product on PLG experiments and funnel optimization. You’ll have direct influence on product roadmap, pricing strategy, and go‑to‑market execution with high visibility across the founding team. This is a career‑defining opportunity to build a growth function from scratch at a fast‑moving AI company transforming a $1.3T industry. What You’ll Do Core Responsibilities Own pipeline generation, self‑serve revenue targets, and overall growth metrics with accountability for marketing‑sourced pipeline (MQLs, SQLs), self‑serve conversions, customer acquisition cost (CAC) efficiency, and product‑led growth KPIs Build and scale demand generation programs across multiple channels including paid search, paid social, content marketing, SEO, email, webinars, and industry partnerships Design and execute product‑led growth (PLG) experiments to drive self‑serve adoption, free trial conversion, product virality, and freemium‑to‑paid conversion Develop account‑based marketing (ABM) campaigns targeting high‑value accounts in partnership with Sales Optimize the full conversion funnel from website visitor to self‑serve customer or qualified enterprise pipeline, with relentless focus on conversion rate optimization at every stage Establish growth analytics and reporting infrastructure to track key metrics (MQLs, SQLs, pipeline, self‑serve conversions, CAC, LTV, conversion rates) and inform data‑driven decisions Manage growth marketing budget with clear ROI targets and efficient capital allocation across channels Own website conversion optimization including landing pages, CTAs, forms, onboarding flows, and user experience to maximize both lead generation and self‑serve signups; continuously test, iterate, and optimize for conversion Drive content strategy that establishes Qumis as a thought leader while generating qualified demand Develop messaging and positioning that resonates with insurance professionals and clearly articulates Qumis's value proposition Strategic & Cross‑Functional Partner with CEO on overall GTM strategy, positioning, messaging, and growth experimentation roadmap Establish Growth as a strategic function alongside Sales and Customer Experience with clear OKRs and accountability Collaborate closely with Sales to ensure marketing‑generated pipeline converts efficiently, establish lead scoring and handoff protocols, and maintain feedback loops that improve lead quality Work with Product to identify PLG opportunities, optimize onboarding flows, instrument product analytics for growth insights, and prioritize features that drive viral adoption Partner with Customer Success to develop expansion marketing programs, referral engines, and customer advocacy initiatives Represent Qumis at tier‑1 industry conferences and events as a brand ambassador and demand generation lever Build strategic partnerships with industry associations, complementary technology vendors, and ecosystem players to unlock new channels Provide market intelligence by synthesizing competitive insights, buyer behavior trends, and channel performance data Develop marketing and sales enablement collateral including one‑pagers, case studies, ROI calculators, battle cards, objection handlers, and industry‑specific content Innovation & Efficiency Leverage AI‑native tools (ChatGPT, Perplexity, Clay, etc.) to automate content creation, research, personalization, and campaign execution at scale Run rapid growth experiments across channels, messaging, creative, and tactics with disciplined hypothesis testing and learning capture Test emerging channels and tactics to stay ahead of competitors in insurance tech marketing Build scalable processes and systems that enable future marketing hires to execute with leverage Document playbooks and best practices for demand generation, PLG optimization, conversion optimization, and growth experimentation Who You Are Required Qualifications 7-10 years of experience in growth marketing, demand generation, or performance marketing in B2B SaaS, with at least 2-3 years in a leadership role building growth functions from scratch Proven track record of building and scaling product‑led growth motions with measurable self‑serve revenue, not just demand gen for enterprise sales Deep expertise in multiple growth channels including paid acquisition, content marketing, SEO, email, conversion optimization, and PLG tactics Experience building demand generation engines that drive $1M in pipeline alongside self‑serve conversion funnels Data‑driven mindset with strong analytical skills and experience building dashboards, tracking metrics, and deriving actionable insights Hands‑on executor who can do the work yourself: write copy, build landing pages, set up campaigns, analyze data, instrument product analytics—not just manage agencies Experience with marketing technology stack including CRM (ideally Attio or similar), marketing automation, analytics tools, ad platforms, and product analytics Strong understanding of B2B buying journeys and enterprise sales cycles, particularly in complex industries Excellent communication skills with ability to influence cross‑functional stakeholders without direct authority and present results to CEO and leadership team Entrepreneurial mindset with comfort in ambiguity, resourcefulness, and bias for action over perfection Growth hacker mentality: you obsess over metrics, love experimentation, and find creative ways to drive outsized results with limited resources Comfortable operating as a functional leader with high autonomy and accountability, reporting directly to CEO Preferred Qualifications Deep knowledge of insurance workflows, pain points, and industry structure Prior experience at a high‑growth startup (seed to Series B) or top‑tier tech company Experience with AI‑native growth and sales tools Existing relationships within the insurance industry Success Profile You’ll thrive if you: Move fast and iterate without needing perfect information Own outcomes, not activities—you're metrics‑driven and focus on results Embrace feedback and are committed to continuous improvement Think like a founder and connect your work to company outcomes; no task is too small Can navigate and influence cross‑functional partners (Sales, Product, Customer Experience) without direct authority Are comfortable with conflict and ambiguity, pushing back when needed to protect the integrity of growth experiments and PLG economics Build scalable systems while executing tactically Why Join Qumis Impact & Ownership Foundational leadership hire building the entire growth function, PLG motion, and demand engine from day one Report directly to CEO with high visibility across the founding team Direct influence on product roadmap, pricing strategy, GTM motions, and company strategy Own a function that could become a meaningful independent revenue stream Category Leadership $1.3T global insurance industry ripe for AI transformation 100% pilot conversion, 20% MoM growth, word‑of‑mouth customer acquisition Work with the most forward‑thinking organizations in insurance Compensation & Growth Top‑tier pay with competitive base performance‑based bonus tied to pipeline, self‑serve revenue, and growth targets Meaningful early‑stage equity (0.25% - 0.5%) with strong upside potential Comprehensive benefits: Health, dental, vision, 401(k), unlimited PTO, home office stipend Team & Culture Small, ambitious team with backgrounds from Kin, Goldman Sachs, Archipelago, Chubb, Insureon, and American Express Culture of experimentation, transparency, and rapid iteration Investment in your growth through coaching, training, and industry events Interview Process Intro call with CEO (45 min) Growth case study presentation and discussion (60 min) Cross‑functional interviews with Head of Sales and Head of Customer Experience (30 min each) Final interview with Co‑founders (90 min) Reference checks and offer Timeline: 2-3 weeks. We move quickly for the right candidate. J-18808-Ljbffr

Director, Strategic Insights - Global Client Group

Director, Strategic Insights - Global Client GroupSkip to main contentWe respect the privacy of candidates for employment. The Privacy Notices set forth how we collect, use, and share the information you provide when applying for a position through this career site, including the potential transfer of your personal data to Franklin Templeton entities located outside your country of residence. By creating a candidate account and submitting your information, you acknowledge and agree to the terms of your country’s applicable Privacy Notice, including the international transfer of your data. If you do not consent to these terms, please do not create a candidate account or submit any personal information. CareersDirector, Strategic Insights - Global Client Group page is loaded Director, Strategic Insights - Global Client GroupApplylocations: New York City, New York, United States of America: Baltimore, Maryland, United States of America: Stamford, Connecticut, United States of America: Pasadena, California, United States of America: New York, New York, United States of Americatime type: Full timeposted on: Posted 2 Days Agojob requisition id: 866876At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.Come join us in delivering better outcomes for our clients around the worldWhat is the Director, Strategic Insights responsible for?Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership. This role is responsible for synthesizing firmwide flow trends, product performance, market dynamics, and revenue implications into clear, executive-ready insights.Sitting at the intersection of distribution, finance, and investor communications, the Director translates complex business drivers into cohesive narratives that inform earnings messaging, strategic planning, and senior leadership decision-making.The Director will lead a small, high-impact team focused on delivering forward-looking analysis and actionable insights that shape how the firm evaluates and communicates business performance—both internally and externally.This role is ideal for a candidate with a management consulting or strategy background who excels at navigating ambiguity, synthesizing complex data, and translating analysis into clear, executive-level insights. You will lead an analytics function that connects sales flows, AUM trends, product mix, and market dynamics to revenue outcomes and informed strategic decisions.Key MandateTranslate global sales flows, AUM shifts, product mix trends, and market context into clear, data-driven insights and narratives that inform:* Quarterly earnings messaging* Strategic business decisions* Investor and analyst engagement* Senior management discussionsHow you will add valueStrategic Analytics & Insights Analyze gross and net flows across channels, regions, and asset classes to identify key performance drivers.* Evaluate AUM mix shifts and their implications for revenue, margin, and long-term growth.* Synthesize internal performance data with external market and competitive context.* Identify emerging trends and proactively flag risks and opportunities.Revenue & Business Modeling Model fee revenue impacts across distribution channels, vehicles, and product types.* Assess pricing, mix, and market-driven revenue sensitivities.* Partner with Finance to align revenue forecasting assumptions with distribution trends.* Support scenario modeling tied to strategic initiatives and market volatility.Earnings & Investor Messaging Partner closely with Investor Relations to develop earnings materials and supporting analytics.* Build narrative frameworks explaining quarterly performance drivers.* Anticipate investor and analyst questions and prepare supporting materials.* Ensure consistency between underlying business performance and external messaging.Executive Communication Develop clear, concise presentations for senior management and executive committees.* Translate complex analytics into digestible, decision-oriented insights.* Serve as a strategic advisor to GCG leadership on performance positioning.Team Leadership Lead and develop a small team* Establish analytical standards, governance, and best practices.* Foster a high-performance, insight-driven team culture.What will help you be successful in this role 7–12 years of experience in asset management, management consulting with exposure to asset management, strategic finance, or related roles.* Strong understanding of public-company reporting cadence and earnings processes.* Deep familiarity with asset management fee structures across vehicles and channels.* Demonstrated ability to synthesize complex financial and operating data into executive-level narratives.* Experience presenting to senior leadership or supporting C-suite decision-making.Core Competencies Strategic thinker with strong commercial acumen* Exceptional analytical and financial modeling skills* Clear and compelling communicator (written and verbal)* Ability to operate in fast-paced, deadline-driven environments* High executive presence and stakeholder management capability* Strong cross-functional collaboratorWork Schedule & Location This role can be based in NYC, Stamford, Boston, Baltimore, San Mateo or Pasadena; and will work a hybrid schedule, combining in-office collaboration with remote work flexibility.Compensation Range: Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $180,000 - $220,000, depending on location and level of relevant experience, plus discretionary bonus.DIRECTORLI-Hybrid Experience our welcoming culture and reach your professional and personal potentialOur culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.Highlights of our benefits include: Three weeks paid time off the first year* *Medical, dental and vision insurance *401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits *Employee Stock Investment Program *Tuition Assistance Program *Purchase of company funds with no sales charge *Onsite fitness center and recreation center *Onsite cafeteriaOnly applicable at certain locationsLearn more about the wide range of benefits we offer at Franklin TempletonFranklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response. J-18808-Ljbffr

Content Designer / UX Writer [80789]

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re partnering with an American multimedia social media and instant messaging app to identify a talented Content Designer / UX Writer. This is a hybrid position requiring on-site presence at our client’s office 4x a week in Santa Monica, California. This opportunity is scheduled to last between 27 - 52 weeks with the potential to extend. Hourly Pay Rate: $80hr. Responsibilities Develop microcopy for new features across Ads Manager platforms. Work collaboratively with Product Designers and Managers to shape new product concepts. Ensure language consistency, quality, and accessibility through auditing, localization collaboration, and A/B testing. Present concepts and approaches to Senior Leadership to influence product direction. Generate innovative ideas and lead projects aimed at impactful improvements across key metrics. Qualifications Proven experience creating content for digital products, particularly mobile applications. Portfolio with case studies demonstrating impact through content design. Enthusiasm for identifying and solving user experience challenges proactively. Strong relationship‑building skills with colleagues and advocates for high‑quality content. Ability to manage multiple projects and deliver on tight deadlines efficiently. Not Looking For: Copywriters focused on marketing campaigns, Script Writers, Technical Writers (unless you have experience writing for apps and creating concise, user‑facing content), Social Media Post Writers (this role is NOT about creating posts for social platforms). Perks and Benefits Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. eLearning and Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success. Seniority level Mid‑Senior level Employment type Contract Job function Writing/Editing Industries Broadcast Media Production and Distribution Entertainment Providers Advertising Services J-18808-Ljbffr

Director of Ticket Sales, Prairie View A&M University

Who We Are Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving. Our mission is simple: Clients and Colleagues. We serve our clients at the highest possible level, providing unmatched dedication and accountability, while also investing deeply in the growth and development of our colleagues. By fostering a culture that values people, plans and performance, Taymar creates an environment where careers thrive, and results speak for themselves. Joining Taymar means stepping into a growing, high-impact company that is changing the way sports organizations drive revenue and engage fans. Our team members gain daily access to executive leadership, ownership of meaningful business initiatives, and the opportunity to make a lasting mark on both their career and the sports industry. Position Overview Taymar Sales U.’s Director of Ticket Sales, Prairie View A&M Athletics, position will be responsible for the leadership and execution of all aspects of ticket revenue generation for the PVAMU Athletics Department. Responsibilities include, but are not limited to, oversight of all ticket sales strategy and execution, outbound phone calls to generate new season tickets, specialty packages and group sales, retention of current season ticket holders through elite customer service, daily and weekly reporting, and other duties as determined by senior management and the Athletics Department. This role reports to the General Manager and operates within the PVAMU Athletics Department. Responsibilities Day to day oversight of ticket sales strategy and execution for all ticketed athletic events. Plan, Create and Execute a comprehensive year-round ticket sales strategy to grow revenue for PVAMU Athletics. Exceed all Ticket Sales revenue goals determined by senior management. Communicate with PVAMU fan base through outbound calls, emails and face to face meetings. Initiate and execute ticket sales results for Group Sales, New Season Ticket Sales and Renewal campaigns. Generate reports and track overall ticketing revenue pace towards goals. Work as a self-starter to innovate new initiatives to drive revenue for the athletics department, but within the supportive framework of the Taymar system. Represent the athletics program and University with the highest integrity. Build superior relationships with all fans, donors and those in the community. Work effectively under pressure in a fast-paced environment to produce accurate results. Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers. Qualifications 3 Years experience in a Sports Ticket Sales role Proven track record and success in group ticket sales Thorough knowledge of ticket sales processes and procedures. Experience in intercollegiate athletics or professional ticket sales with successful results. Effective communication (oral, written and interpersonal) skills. Demonstrated organizational and time management skills. Ability to be a self-starter and work independently. This is an on-site role and includes traditional, but flexible business hours, to include athletic events which occur nights, weekends and holidays. Strong work ethic, positive attitude, integrity, communication skills, and desire & ability to learn in a fast paced, highly competitive industry. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. J-18808-Ljbffr