Case Manager (Bridge Shelters)
POSITION TITLE: Case Manager DEPARTMENT: Shelters REPORTS TO: Supervising Case Manager FLSA: Full-time, Non-Exempt BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance. PAY RANGE: $22-$26 an hour, commensurate with experience POSITION SUMMARY The Case Manager are responsible for creating a positive and empathetic environment while assisting residents in accessing appropriate housing and services through one-on-one case management and coordination of services with partner agencies. The Case Manager develops individualized case plans that promote client progression towards securing housing, obtaining medical insurance, increasing income, and other needs to be self-sufficient and ultimately secure and maintain housing. ESSENTIAL FUNCTIONS Performs intakes, interviews, and assessments and refers clients to appropriate community resources. Work with residents/clients to identify and overcome barriers to securing housing and increasing income. Provide encouragement and direction to residents/clients. Assist clients with obtaining and completing necessary documents to access housing, benefits, or increasing income. Maintains prompt documentation using HMIS, following agency and best standard practices. Assesses the client's needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs, including: Assists clients in identifying, enrolling, and attending medical, substance abuse, and therapeutic services. Connect clients with partner agencies and services. Assess clients for employment, social security, and disability eligibility. Assist clients in benefits enrollment. Assist in coordinating transportation for clients for necessary appointments. Assesses and addresses housing barriers, including but not limited to assisting clients to acquire and submit necessary identification documentation, proof of homelessness, benefits statements, proof of identity, etc. Assist residents in accessing and securing permanent housing or other relevant longer-term housing. Maintains a productive case management relationship with residents. Meets with clients at least weekly to review, evaluate and support individualized housing, financial, and self-sufficiency action plans. Addresses unanticipated client/resident needs/issues as they arise. Participates as a multi-disciplinary team member that reviews client cases and develops action plans that meet each client's individual needs. Maintains a safe and healthy work environment by adhering to organization standards and all applicable Federal, State, and local laws and OTHER RESPONSIBILITIES Mandated Reporting. Work collaboratively with all team members. Participate in staff training, staff meetings, and development activities as directed. Perform other duties as directed by management. Assists with monitoring, caseload assignments, client interactions, interventions, and documentation. Assist with coordinating providers. Assist with reporting and auditing. Assist with transportation/coordination of transportation. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. QUALIFICATIONS Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook and relevant funders policies and procedures. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the required knowledge, skills, and abilities. Experience and Education - You must meet one (1) of the following: Bachelor's Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, AND one (1) year of applicable job experience, OR Associates Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field AND two (2) years of applicable job experience, OR High school diploma or GED and a minimum of two (2) years of lived experience, AND at least two (2) years of practical job experience. Certification CPR and First Aid, and NARCAN certification required. Other The ability to communicate in person and over the phone is required. A firm understanding of Microsoft Office, including Outlook and Word, is required. Strong written and verbal communication skills are required. The ability to adhere to policies and procedures is required. Understanding confidentiality protocols and protecting personal information is required. Ability to organize and prioritize projects and multiple tasks effectively and promptly. Effectively problem-solve and maintain composure in high-pressure situations, required. Act as a liaison with partner agencies. Ability to work independently with minimal daily supervision required. Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred. Experience with principles and practices of data collection and report preparation; HMIS experience preferred. Bilingual speakers of any language are preferred. Frequent standing, walking, reaching, lifting, and stooping. Exposure to moderate to loud noise levels. Possible contact with onsite animals/pets. Potential for exposure to bodily fluids. Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
