Senior Resident Services Coordinator
Job Title: Senior Resident Services Coordinator Location: San Francisco Valencia Gardens Department: Resident Services Reports to: Program Manager, Families & Seniors Job Status: Non-exempt, full-time Compensation: $33.00/hr. to $36.00/hr., DOE; medical, dental, vision & retirement plan Summary: The Senior Resident Services Coordinator will provide a vital role in engaging supportive housing residents and providing services to help them retain housing, develop and achieve attainable housing-focused goals. The Senior Resident Services Coordinator also supports residents at Valencia Gardens (VG) utilizing a trauma informed approach to help improve their daily lives. In addition, the role of the Senior Resident Services Coordinator will be to facilitate linkage to community resources, research and secure additional partnerships to provide services onsite offerings and 3rd party contracted partners for residents as needed. Essential Functions: Operations Responsible for the Resident Services Operations at Valencia Gardens. Responsible for managing the reservations of the VG Community Room which includes the following: working with internal and external agencies in reserving the room, managing dates, times, room setup, completing liability and room reservation forms, collecting fees, and working in accordance to property management. Responsible for the oversight of the VG Computer Lab, working collaboratively with our community computer partner in making sure that the computer lab functions efficiently to serve the Residents of VG. Establish a team environment and work collaboratively with the Service Coordinator and VG Property Management. Performs other duties as considered appropriate and consistent with the mission of Mission Housing, including working at occasional community-building activities, programs and events (i.e., annual on-property community activities, Carnaval, Sunday Streets, fundraisers, etc.) - as needed or assigned, during or outside regular business hours. Community Resources Identifies the strengths of residents for asset-building and personal development as well as their needs for supportive services. Researches, identifies, and links residents with resources such as rental assistance, transportation, adult education, childcare, health services, and employment assistance. SSI, Medicare, food stamps, and prescription drug assistance, senior services and families for all pertinent services that would benefit our community/residents. Establishes relationships, maintains and also follows-up with community service providers. Works closely with Property Management staff to identify specific supportive needs as related to lease violations and household stability - in addition with following up and updating supervisors on the outcome of any referrals provided to the Senior Resident Services Coordinator. Compiles information and eligibility requirements for neighborhood and city-wide resources. Organizes community resource displays with information and applications. Program Efficacy & Efficiency Responsible for coordinating and developing tools for service coordinators and residents ex: Welcome Packet, Registrations for Programs etc. Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate; conducts intakes and ensure that appropriate follow-up and/or referrals are complete and documented. Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; provides activities for community building and empowerment. Assesses barriers facing the clients and develops a case plan; creates and tracks service plans; coordinates individualized planning with clients to meet short- and long-term needs. Provides service linkages and support systems to ensure identified needs are met. Coordinates case conferences with residents, consults with service team, monitors the progress of clients on case plan, assists clients to meet the agreed upon goals. Provides ongoing creative outreach and engagement for supportive counseling, referral, and involvement in building and community events, as well as ongoing support such as: assists residents, gathering all documentation which would keep households in compliance with management/good standing; assists residents for annual rectification/appointments/following up on outstanding action items and/or any other issues regarding housing stability and housing reasonable accommodation. Provides ongoing support to residents who need to be assisted by Eviction Defense Collaborative, Bay Area Legal Aid, Open Door Legal, Housing Rights Committee, back rent referrals and personal finance support by San Francisco Smart Money Coaching or other service providers. Prepares and submits all necessary program documentation by Mission Housing and external agencies as required. Assists in and/or provides crisis intervention and follow-up (including but not limited to child abuse or adult abuse and domestic violence reporting), implements mandated reporting policies and procedures. Provides direct case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills; works with SFPDH to address cluttering issues as well as Child Protective Services (CPS)/ and Domestic Violence cases. Prepares group and one-on-one services to residents and supports community-building activities at assigned properties, provides services using harm reduction principles. Works with the residents to support independent living and personal and professional goals. Assists resident in the event of any emergency such as fires or floods (e.g., American Red Cross). Provides crisis intervention, conflict resolution and de-escalation services. Coordinates Food Box programs for VG Senior Residents. Participates in team meetings, staff meetings, department meetings, networking meetings and organizational work groups. Becomes knowledgeable with housing programs (SF RAD, Sec. 8 & SFHA Subsidy Programs). Develops and facilitates groups and community building activities. Provides back-up coverage for other Resident Services staff. Performs other duties as assigned. Programs and Activities Responsible for maintaining, scheduling and booking Community Room for internal and external use. Responsible for coordinating various outreach methods to all Valencia Gardens Residents. Explores and provides on-site educational speakers and workshops that fulfill compliance requirements for Mission Housing Regulatory Agreements for assigned sites. This may include topics such as but not limited to: health and wellness programs, senior services, youth programs, educational classes, support groups-social events-organized tenant activities, community building activities, basic cases management-information-referral and financial literacy, computer training, employment services-job searching, and other life skills services and programs, benefit assistance, advocacy and counseling. Sets up office hours at each of the buildings and advertises office hours for residents to meet with and request referrals. Recruits and supervises volunteers to assist with programs. Assists residents in building informal support networks with other residents, family members, and friends. Creates opportunities for residents to get involved in community activities. Coordinates resident training for leadership roles, such as developing and implementing beneficial programming. Organizes on-site community-building events. Exchanges resources with other Resident Services staff and collaborates on programs and community-building activities, as appropriate. Produces a monthly calendar of events and activities. Provides back-up coverage for other Resident Services staff and other programs and activities such as community food pantries, outreach campaigns, social gatherings, networking meetings, and any other kind of assistance. Performs other duties as assigned by supervisors and as required by any regulatory agreements, grants and/or Memorandum of Understanding (MOU) with partners. Administration Utilizes Salesforce database to install notes and pertinent information on a daily basis. Accurately completes and submits timesheets by deadlines, reporting hours of work performed and allocating time on ADP, monthly service reports, grant reports, activities budgets, program reporting, and any other required paperwork/reporting needed for the department. Submits accurate monthly reconciliations to the accounting department in a timely manner. Conducts surveys to assess resident needs, tabulating survey results to evaluate programs in order to plan relevant programs for the communities that you serve. Creates monthly calendar of events and activities, producing outreach flyers and quarterly newsletters to keep the community informed if applicable. Responsible for maintaining a current and updated Outlook calendar of activities at assigned sites. Maintains thorough resident files on all work performed, follow up and documents outcomes. Attends appropriate internal and external meetings as assigned by supervisor or Department Head. Such meetings may include Resident Services Department Meetings, Staff Training, Programs Supportive Housing Network meetings, Public Hearings, Community Meetings, etc. Meets monthly/quarterly with the City/County Housing Services Program SF/HOPE. Performs other duties as assigned. Minimum Requirements: Bachelor's degree in related field or 3 years of experience in community services coordination and social service. Excellent interpersonal skills, ability to work effectively with people of diverse backgrounds. Experience working with and serving homeless populations, diverse populations, low to moderate income families, people with mental health issues, substance abuse, disabilities, legal issues and older adults. Team Player, Enthusiastic, flexible, patient, problem solver, strong initiative, positive spirited and a desire to make a difference in the lives of residents. Professional commitment to the mission of Mission Housing Development Corporation. Experience using and administering multiple assessment tools and interpreting information/data derived from assessments. Excellent reading, writing, and verbal communication skills. Ability to exercise solid judgment, discretion, and problem-solving skills when working with families and students. Experience using Outlook, Zoom, Microsoft Office Suite, and other technology tools to support interactions with peers, partners and supervisor. Ability to offer exemplary customer service and be responsive to residents. Experience collaborating with local service providers and assisting with implementing and coordinating programs and services. Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations. Understanding of Case Management ethics, HIPAA, Programmatic standards of operation and client focused ideology. Knowledge of Federal, State and City benefits programs and local services in the Mission District and San Francisco. Ability to maintain confidentiality of sensitive information is a must. Ability to follow through and complete job duties when assigned in a timely manner. Preferred Skills Bilingual in Spanish and/or additional languages. About Mission Housing: Mission Housing Development Corporation is a private nonprofit housing developer founded in 1971. Mission Housing's mission is to strengthen communities and build equity by creating and preserving service-rich affordable housing. We own 40 affordable housing buildings serving 3,500 families, seniors, and formerly unhoused San Franciscans. Mission Housing's vision is vibrant communities where everyone has secure, affordable, and sustainable housing. Mission Housing is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, sex, sexual orientation, age, national origin, or disabilities. Please let us know if you need any reasonable accommodations. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Mission Housing is a drug-free workplace as required by the "Drug-Free Workplace Act of 1988."
