Help Desk Technician
Seeking a motivated and customer-focused IT & Telecom Support Specialist to provide dedicated support to the IT/Information Assurance and Security Division at FRCSW. In this role, you will act as the primary liaison for telecommunications services, deliver comprehensive end-user technical support, and manage critical IT assets and systems. The ideal candidate is an excellent problem-solver with experience in a government or military environment. Core Responsibilities: Serve as the primary liaison between FRCSW customers and NCTS San Diego, managing work orders from initiation to closure, including cost estimates and final billing, to guarantee customer satisfaction. Manage the timely escalation of technical issues to appropriate support teams and IT leadership, ensuring effective resolution and contributing to future prevention strategies. Perform daily management of MS Teams-based VTC and conference room systems, including proactive troubleshooting, system upgrades, and new room installations. Administer and support Secure Video Teleconferencing (sVTC) systems, handling scheduling and providing direct user assistance. Troubleshoot complex VTC issues involving Codec hardware, network configurations (VLANs), software, and inter-device connections. Provide expert technical support and guidance to local and remote users on telecommunication systems, hardware (PCs, peripherals), software, and network issues. Configure, install, and support government-furnished hardware and peripherals. Respond to, diagnose, and resolve incoming technical assistance requests. Administer, configure, and maintain the enterprise Mobile Device Management (MDM/EMM) platform, including managing mobile application deployments. Maintain a precise, audit-ready master inventory of all FRCSW phone lines, mobile devices, and IT assets, conducting regular audits and tracking equipment. Create and maintain user-facing documentation, training guides, and Standard Operating Procedures (SOPs). Implement and maintain computer security measures in accordance with established protocols. Current Secret clearance is required. No per diem. Work location at NAS North Island, CA area. 100% onsite. Start date is ASAP. Minimum Experience Requirements: Has three (3) to 10 years of experience in Information Technology (IT) and a background in cybersecurity technologies/policy organizations. Minimum Education Requirements: BS or BA degree in a Computer Science or "Relevant Technical Discipline". Minimum Physical Requirements: Must be able to sit and stand for extended periods, in an office environment. Base Salary Range: $37.00-$42.00/ her hour This base pay range is specific to residents of California, Colorado, Connecticut, New Jersey, New York, Nevada, Ohio, Rhode Island, and Washington, and any other state that may require such disclosure. Compensation in other geographies may vary. Base salary is just one component of LMI's total rewards philosophy. We offer a wide range of benefits that appeal to the variety of needs across our diverse employee base. Other rewards may include bonuses, paid time off, 401k match, tuition reimbursement, and more. WHY CHOOSE SONACA NORTH AMERICA? We take care of our people. 401(k) retirement savings plan with a percentage company-match contribution Competitive wages Paid holidays Paid time off Medical, dental, vision, life, and accidental insurance Short-term disability Long-term disability Employee assistance plan - for access to counseling, consulting and other community resources Wellness program Tuition assistance Subject to eligibility, terms, and conditions This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time. Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials. Sonaca North America is an E-Verify Employer. Sonaca North America is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer NOTICE ON FRAUDULENT JOB OFFERS It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace"). This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process. Sonaca North America d oes not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings. Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email [email protected]. This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time. Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America's Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials. Sonaca North America is an E-Verify Employer. Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer NOTICE ON FRAUDULENT JOB OFFERS It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates ("LMI Aerospace"). This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process. Sonaca North America d oes not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings. Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email [email protected].
